Client Overview
A Salesforce Service Cloud user with material handling project needs ranging from facility management, preventive maintenance, installations & more.
- The material handling application provides services to customers
- It acts as a mediator between the Customer & Vendors


Problems
- Customizations built on the top of Salesforce making it complex
- Catering to customers' needs required deploying products every week, making the application unstable & prone to failures
- Quality issues & application breakage with new changes
- Random changes, no release management & unplanned QA cycles
Solution
A properly detailed QA
- Manual QA
Created a detailed regression test suite & implementing agile. - Result
Finer quality, faster development cycle, catering to more customer needs

Manual QA was not sufficient for a complex application
Suggestion
Building automation coverage

Opting for Provar, an automation licensed tool specifically for Salesforce

Reason
Handling manually + week deployment isn’t feasible

Considering Salesforce distinctive frames, tabs, strong security & configuration features, automation is the finest option for coverage
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Connect With ExpertsImplementation Approach
01
Identified & initiated
path cases for automation
path cases for automation
02
Used Jenkins for CI/CD for
scheduling automated script runs
scheduling automated script runs
03
Generated reports, videos &
screenshots after each run to generate counts
& details for failures for manual analysis
screenshots after each run to generate counts
& details for failures for manual analysis
04
Configure the
environment/sandbox
for running the test
environment/sandbox
for running the test
Results
-
An understanding of resource requirements for the manual
-
iterations of Manual QA helped identify the unstable areas & issues missed by Manual QA
-
Furtherautomation reduced the production bug count & manual resource needs
-
Effective use of automation in CI/CD assured immediate feedback improving productivity & throughput
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