Automated Software Testing Solution Implementation: Case Study

Client Overview

A Salesforce Service Cloud user with material handling project needs ranging from facility management, preventive maintenance, installations & more.

Customizations built on the top of Salesforce making it complex
Catering to customers' needs required deploying products every week, making the application unstable & prone to failures
Quality issues & application breakage with new changes
Random changes, no release management & unplanned QA cycles

A properly detailed QA

Manual QA
Created a detailed regression test suite & implementing agile.
Result
Finer quality, faster development cycle, catering to more customer needs

Manual QA was not sufficient for a complex application

Suggestion

Building automation coverage

Opting for Provar, an automation licensed tool specifically for Salesforce

Reason
Handling manually + week deployment isn’t feasible

Considering Salesforce distinctive frames, tabs, strong security & configuration features, automation is the finest option for coverage

Identified & initiated
path cases for automation

Used Jenkins for CI/CD for
scheduling automated script runs

Generated reports, videos &
screenshots after each run to generate counts
& details for failures for manual analysis

Configure the
environment/sandbox
for running the test

An understanding of resource requirements for the manual
iterations of Manual QA helped identify the unstable areas & issues missed by Manual QA
Furtherautomation reduced the production bug count & manual resource needs
Effective use of automation in CI/CD assured immediate feedback improving productivity & throughput