Yes. We offer both 24/7 and business-hours support models based on your operational needs. Our SLAs clearly define response times, support availability, and escalation procedures. While we don’t guarantee uptime, since availability depends on architecture, workloads, and change controls, we provide clear, contractually defined commitments with measurable SLAs from day one.

We deliver hands-on Cassandra support, including issue investigation, remediation, performance tuning, and runbook-driven operations, along with expert guidance and enablement. Our team can support your in-house engineers or deliver dedicated support services as per your business needs.

We design schema changes around rolling deployments, backward-compatible updates, and dual-writes when required, followed by staged cutovers. For every high-risk change, we provide a clear rollout and rollback plan in advance to ensure safe, zero-downtime execution.

We analyze real usage metrics such as disk and IOPS consumption, compaction behavior, heap utilization, read/write latency, and repair overhead to model growth accurately. This allows us to define the right headroom, set clear scaling thresholds, and control costs without overprovisioning.

Yes. Our support processes align with change management, logging and auditing, access reviews, and incident documentation, and we provide audit-ready, evidence-friendly documentation to support SOC 2 and ISO compliance needs.

We offer flexible pricing models, including a monthly support retainer for ongoing stability, block hours for targeted optimization or projects, and an incident-response add-on for peak or emergency coverage. We recommend the model that best aligns with your workload and risk profile. To discuss your project, contact us.