Salesforce Service
TOOLS AND TECHNOLOGIES
Elevate Your Business with our Cutting-Edge Solutions
Revolutionize Customer Service At Its Best With
Salesforce Service Cloud
Faster and smarter customer service,
that's what Salesforce Service Cloud guarantees.
Support Personalization
Service Cloud 360 gives you all the tools you need to improve client engagement, and the best part is, that you can personalize it in your own way.
Intelligent Workflows
To keep things operating smoothly, you can save time by automating internal procedures or reducing manual and repetitive tasks.
Uplevel Agent
Experience
Salesforce Services Cloud improves agent experience and simplifies their tasks for better customer service.
AI-Powered Chatbots
Salesforce Service Cloud AI chatbots efficiently eliminate human interaction and enhance reaction time via offering self-service options for better customer service.
Actionable Insights
One can gain insight into every customer interaction, from the first click-through to the last transaction and beyond.
Mission-Critical Field
Service
To enable teams across sectors, mission-critical Field Service comes with Dynamic Priority, Einstein Recommendation Builder, Asset 360, and Appointment Assistant.
We Do Exactly What You Expect From Salesforce
Service Cloud Platform
Social Customer
Service
To track and respond to cases and leads generated on social media sites more quickly
Omni-Channel
Routing
To intelligently route client inquiries across several service channels and the relevant skillset
Lightning Service
Console Setup
To improve agent productivity and the customer experience while making customer support more omnichannel-read
Case
Management
To help you handle problems more quickly and monitor every customer contact on a single streamlined dashboard
Telephony
Integration
To improve the entire client experience by simplifying and streamlining your call center's process
Effective
Automation Approach
To automate common, complicated, and repetitive business processes
Account and
Contact
Management
Management
To provide your agents with the ability to collect, track, and manage critical customer data along with important information about past interactions
Custom Reports
and
Dashboards Creation
Dashboards Creation
To track consumer information and make informed decisions with real-time reports
Asset and
Order
Management
Management
To keep track of your client's assets, purchases, records, and more in a time- and cost-effective manner
Hire A Top Salesforce Service Cloud
Specialist
To Build Stronger Customer
Relationships!
Witness Faster Customer Engagement With Ksolves
Salesforce
Service Cloud Services
At Ksolves, we offer Salesforce Service Cloud
implementation, integration, migration, customization,
and more related services to help you give the best customer service possible. You will be able to
address client problems more quickly with the aid of these Salesforce Service Cloud services.
and more related services to help you give the best customer service possible. You will be able to
address client problems more quickly with the aid of these Salesforce Service Cloud services.
Salesforce Service Cloud Implementation Services
When it comes to Salesforce Service Cloud deployment, modification, and development, we consider ourselves to be innovators. We have a specialized team of Salesforce professionals at Ksolves. With our tailored Service Cloud implementation services, we can help you enhance the quality of the service, productivity, and customer loyalty.
Salesforce Service Cloud Integration Services
Enterprise systems in your IT architecture, we think, should work together. As a result, we at Ksolves provide unique choices that bring together the most important aspects of your organization. We provide Salesforce Services Cloud integrations with third-party systems to provide you and your customers with an outstanding and connected experience.
Salesforce Service Cloud Consulting Services
With best-in-class Salesforce Service Cloud Consulting Services, we assist enterprises to transform their Salesforce Service Cloud environments. By directing businesses on the correct path, we help them become more flexible and responsive to changing market conditions, allowing them to make the best decisions and maximize their return on investment.
Salesforce Service Cloud Migration Services
Whether you're migrating from an outdated legacy system or from Service Cloud Classic to Service Cloud Lightning, our experts can help you analyze your needs, plan, and execute the move. We can also aid you in decreasing complexity, saving expenses, and more, resulting in a better transformation of your applications and infrastructure.
Salesforce Service Cloud Support & Maintenance Services
We respect every collaboration at Ksolves, and we offer a comprehensive variety of support, maintenance, and upgrade services. You can obtain 24/7 Salesforce CRM support and maintenance by utilizing Salesforce Service Cloud support and maintenance services. This will maintain the performance of your Salesforce Service Cloud solution high and seamless.
Some Of The Industry's Best Brains Work
Together At Ksolves!
At Ksolves, we have a team of great
Salesforce specialists who offer top-tier Salesforce Service Cloud services for your company, allowing you to achieve maximum growth.
Salesforce Service Cloud
Strategic Partner
Salesforce Service Cloud
Consulting Partner
Salesforce Service Cloud
Implementation Partner
Salesforce Service Cloud
Specialist
Salesforce Certified
Consulting Partner
Salesforce Service Cloud
Consultant
Salesforce Service Cloud
Integration Partner
Salesforce Summit (Platinum) Partner
Salesforce Project Manager
Foster Deeper Connections With The Best Customer Service Software Solutions From Ksolves!
Case Studies
Delve into our dynamic range of cutting-edge tech solutions designed to accelerate business transformation.
Transforming Consumer Goods Cloud Management System
Explore our successful partnership with a US consumer goods leader, where Ksolves empowered them to revolutionize inventory and trade promotion management using Salesforce Consumer Goods Cloud.
Read More
Digital Experience Site for Pharmaceutical Recruitment
We revolutionized pharmaceutical job recruitment with a dynamic Digital Experience Site, simplifying the process for both job seekers and partners while enhancing efficiency and data management.
Read More
Salesforce Mobile App for Seamless Agri-Data Management
Discover how we built an efficient Salesforce Mobile App for offline data storage in the agriculture field service. Explore the seamless blend of Salesforce SDK, REST API, and React Native that revolutionized data management in agriculture.
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FAQs
Find Your Query Here!
What is Salesforce Service Cloud?
Salesforce Service Cloud is one of the most powerful and widely accepted customer service software systems in the world. With a wide variety of features and functionalities, it aims to increase the efficiency of the customer support team by reducing the average call time.
How can Salesforce Service Cloud help my business?
Service Cloud is built on the Salesforce platform, which provides you with a 360-degree vision of your customers and enables you to provide smarter, quicker, and exceptional customer service. You can choose how your consumers contact you by availing of Salesforce Service Cloud services. Salesforce Service Cloud also guarantees that your agents have all of the tools they need to reply to client queries and requests in order to keep your customers pleased when they contact you. So, to improve the agent experience, you can use Salesforce Service Cloud to automate service procedures, optimize workflows, and highlight critical articles, and issues.
Which edition of Service Cloud should I opt for my business?
The three primary versions of Salesforce Service Cloud are Professional, Enterprise, and Unlimited, with various degrees of functionalities. Service Contracts and entitlements features are not available in the Service Cloud Essential Edition. Telephone Integration is available in all four versions. Only the Enterprise and Unlimited versions have the Web Service API. And if you want 24x7 support and configuration services, purchasing the Unlimited Edition of Salesforce Service Cloud is recommended.
Can you help me with Salesforce Service Cloud Integration Services?
Yes, at Ksolves, we offer Salesforce Service Cloud Integration Services. Ksolves relies entirely on the Salesforce Service Cloud platform, supporting technologies, and their own Salesforce certified professionals to assist organizations in addressing their customer service issues. Our IT team has extensive expertise in integrating the Service Cloud, automating and streamlining the complete customer service experience, and supporting the Service Cloud lifecycle in Salesforce as Salesforce Service Cloud consultants. Consulting, sales improvement, SFDS setup, migration, and ongoing maintenance are all part of our end-to-end Salesforce Service Cloud Integration services.
How helpful are Salesforce's Service Cloud custom reports and dashboards?
Using Salesforce's customizable reports and dashboards, you can monitor your service metrics and measure key performance indicators that are important to your company. Dashboards provide high-level visibility, while customized reports allow you to drill down for comprehensive information on the performance of your customer interaction center, contact center, or help desk.
What are the responsibilities of a Salesforce Certified Service Cloud Consultant?
Salesforce Certified Service Cloud Consultants have extensive expertise in developing and implementing Salesforce-based solutions. They help with business process audits to uncover customer needs and processes, as well as converting client requirements into Salesforce design, utilizing best practices, and reducing the need for bespoke development.
