2020 would be written down in history as the year of challenges. The year which no one ever dreamt of. The pandemic has adversely affected the entire approach when it comes to the working environment. While most of the employees want to work from the comfort of their homes, employers are now looking for ways to bring them back to offices.
Today we will talk about the growing disconnect between the employees and their employers and why companies should focus on providing Flexibility before calling their staff in.
Evolution of Work from home in 2021
While the whole year went by working from home, this new year comes with different challenges. Will employees agree to return to the office? Can companies be able to change their approaches? Will you get enough customers coming to your store like earlier. Is working from home productive?
Like all other organizations, Ksolves has also decided to think about this work from home vs work from office debate before opening our premises for our employees. We have been a Salesforce development company in the USA and in India and are considered as the best company for Salesforce development. While working so closely with Salesforce we understand that access to data and tools like service cloud and AI bots can help companies create a human touch to driver a good customer experience altogether.
Today employees are more likely to adopt work from anywhere if given a choice, but it doesn’t mean it will stay like this forever. work and more companies are now looking for a hybrid model that will combine both works from home and in-office experience for more flexibility.
Let us see the benefits that work from anywhere has to offer
Earlier the people were skeptical about working from home and productivity. But this year the work from home or anywhere model has helped employees stay healthy while unlocking new productivity. Companies have been planning a more stable digital strategy to build an inclusive workforce.
Employee experience has finally become a talk
Companies have been focusing on customer experience since ages, but the work from home scenario has made them realize that they need to prioritize employees along with customers.
HR has been transformed into the employee experience
As progressive business began to accelerate, traditional HR departments are now being transformed into EX by fostering communities. It is also acting as a catalyst for organizations that want to transform from product-centric to customer-centric.
Intentional office experience
Although many employees have welcomed the flexibility that working from home offers, many employees are craving for collaboration and networking. But, employees are now expecting offices to become a one-stop-shop that can combine offices, retail and additional services in one place.
How companies leveraging technologies to fuel customer’s needs
Companies are now looking for technologies that can help employees with better tools to provide them with comfortable tools if they are looking for hybrid models. Just like Salesforce CRM, which can provide many tools that can actually benefit employees and make their lives easier.
Use of bots
Today, bots are widely being used in various customer service apps to enhance customer experience. This bota have made their way to sales management as well. Bots should be used as an integral part of the strategy to support employees so that they can deliver a human-like experience to the employees.
AI is so essential
AI has finally entered the business world and how. AI will be the driving force behind all key technologies by the year 2022. From workflow to automation and customer communication, AI is looking after everything and powering customer and employee engagement.
Calling employees back to the office
It is a matter of debate how employers will accommodate the desires of employees to still work from home, and how they can motivate employees, and what they value most.
Re-evaluating the nature of work
If they are looking to call employees to the office they must re-evaluate their relationship with the employees and the nature of the work. Employees are now looking for flexible working hours along with tools that can save their time.
Engage employees as a partner
When the pandemic hit, many companies did employee surveys to evaluate the atmosphere at the workplace. But, the thing is are they actually incorporating it. Managers should now consider checking employees and taking one-on-one meetings with them. When you know what is working for an employee and what is bothering them, you can actually support and motivate them. When an organization focuses more on supporting their employees’ needs, the whole work culture will benefit.
Provide consistency with flexibility
Don’t be that organization which makes a decision and just put it out on the board. Communication always helps while building any business. We know that you need to maintain consistency and want to call your employees in, but do that while providing them the flexibility to get better productivity.
The bottom line
We know that the future is uncertain, but the organization that will embrace new technologies and do so while empowering and engaging employees and helping them cope with this tough situation, and offering them the flexibility will surely climb the ladder.
If your organization is still not prepared for the future, Ksolves can help you do so. We are the top Salesforce development company providing Salesforce custom application development in India and the USA. leave all your queries of how you will achieve a perfect work culture in 2021 to us.
If you have any questions write to us in the comment section below or give us a call for a free demo!
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