As the CRM market expands, a wide range of CRM solutions is emerging. As a result, it is becoming increasingly harder and harder to opt for the best CRM platform. Everyone has this one question: what can Salesforce do for my business? In this blog, we will present you with 10 rock-solid reasons to bet on Salesforce for your small business. Also, you’ll learn how the Salesforce B2B Commerce Cloud can help small businesses shine. Salesforce was founded in 1999 and has continuously craved performance and customer loyalty in the market. Since then, Salesforce has been the leading provider of the most comprehensive & innovative CRM solutions, adopting all business verticals without hassle.
Why Do Companies Use Salesforce For Small Businesses?
You might be having doubts like is Salesforce worth it for small businesses. Ksolves brings to you ten important reasons in detail which will make you think why choose salesforce?
1. Skyrocket Productivity
The Salesforce for small business enables your agents/employees to work from anywhere. Convenient management options aid in increasing the productivity of your agents and reducing their overhead costs. Email-to-case, milestone tracking, skills-based routine, and service cloud are a few features that allow the agents/employees to rapidly respond to customers on any channel.
2. Avail All Important Information In One Place
Salesforce Service Cloud gathers all critical data of customers in a single place and ensures faster delivery of services. From customer profiles to the dashboard & case histories, everything is available to the agents at their fingertips. It not only makes the tasks easier but also helps in enhancing the productivity of your business.
3. Leveraging Social Media Platforms
It is feasible to respond to clients on social networking sites by utilizing a Salesforce CRM for small business. With the utilization of keywords, classifiers, and language detectors, the agents of an organization can get actionable posts. They can also start resolving the issues fast with the right approach.
4. Improve Customer Satisfaction
Salesforce for small business owners helps them to transform customer satisfaction by connecting live agents with the customers. Enhancing customer relations improve customer retention and thus also enhances brand credibility. Furthermore, with easy-to-use tools, a connected app, salesforce dashboards, and analytics, Salesforce, the world’s most intelligent CRM, helps businesses to obtain a deep insight into their existing and future consumers. Companies are eliminating long-used indigenous procedures because of the influence of Salesforce on business-customer connections.
5. Smart Collaboration
Smart collaboration facilitates shared experiences and expertise, which is very helpful for any organization in crucial times. The platform is useful for document sharing and communication which helps agents to discuss problems and find solutions as a team. That is why there is no alternative for Salesforce for small business or big firms or even medium-sized companies.
Categorizing solutions into query categories facilitates the quick search for solutions so that a problem can be mitigated rapidly. It also saves time for agents as they do not have to create a new solution for the same query repeatedly & boosts productivity.
7. Integrations For Salesforce Service Cloud
Salesforce Service Cloud is easily integrable with many applications and business systems. Mainly, it includes auto-tasking, QuickBooks, Microsoft Dynamics AX, MailChimp, Freshdesk, and much more.
No app will ever bring results for the organization without consumer acceptance. As Salesforce offers a 360-degree view of the customer in a unified way in one place, it is the most insightful customer CRM. Thus, you can conveniently access all the customer data if you are aware of the utilities of the Salesforce app properly. In addition to that, the data is arranged in modules and can be navigated with just one click between them. Also along with this, there are certain best Salesforce apps for small businesses available in the market to benefit them in long run.
9. Better ROI
Salesforce CRM (Customer Relationship Management) is a boon to small and medium enterprises as it connects them with their customers. This platform can fuel higher revenue than any other CRM, as it has optimum resources to expand the consumer base, drive more up-selling & cross-selling, and gain valuable insights into marketing strategies. You can also target your future customers more effectively. Furthermore, Salesforce CRM gives organizations access to actionable insights and qualified leads that can help them get insight into important information. You can streamline a variety of time-consuming operations, such as invoice generation, invoicing, and follow-up, and free up important resources that can be put to greater use in your company’s growth.
10. Call Centre
The computer telephony integration (CTI) feature is highly regarded by most businesses. CTI allows the agents to utilize the call center functionality and facilitates easy handling within the service console itself.
Salesforce B2B Commerce Cloud For Small Business
Ecommerce is a big market that is rapidly expanding throughout the world. Consumers and organizations alike increasingly want a seamless online shopping experience that caters to their specific requirements, whether they are making large or little purchases. Salesforce B2B Commerce Cloud makes it simple for businesses to get up and running, and it gives customers a self-serve shopping experience. Also, this platform allows for quick reorder functions for frequent orders, a custom-made storefront theme for each account, multiple payment options, complex shipping functionality, and negotiated pricing by account. Moreover, it offers shopping carts that can accommodate an enormous number of items.
In addition, as this B2B Commerce Cloud platform is natively built on the Salesforce platform, you can create a single, 360-degree view of customer activity across sales, service, and commerce. A public-facing catalog page on an e-commerce site is a great tool for attracting new customers. Customers will not only choose but also demand to make purchases online in the future. Manufacturers and distributors can use the potential of search engines to interact with B2B buyers as they go online to make purchases and get the lowest rates.
You can attract new visitors and convert them into customers by creating a responsive website with rich, SEO-friendly content. Furthermore, you can seek assistance from Salesforce commerce cloud integration partners to facilitate your integration. And, without a doubt, Ksolves is the finest at it. Ksolves, the leading Salesforce development company, provides Salesforce Commerce Cloud solutions that are totally tailored to your business needs.
B2B Commerce cloud is ideal for small enterprises that are just getting started in an online marketplace. Therefore, Salesforce for small business is a boon that can help them develop faster. Salesforce provides tools to fill the sales funnel by improving marketing, increasing sales productivity and efficiency, and improving retention. Thus, choosing Salesforce for your small business will be advantageous in every way. Also, Ksolves can help you create a fully customized Salesforce platform. We at Ksolves have a strong team of seasoned specialists that can assess the requirements of any organization as the leading Software Development Company in India and the United States.
Frequently Asked Questions
1. What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based commerce platform that comes pre-loaded with a variety of features, tools, and commerce portals to help you expand your online business. This platform is an integrated system that offers best-in-class B2B and B2C capability.
2. What is the B2B eCommerce platform?
The practice of marketing and selling items between two businesses online is known as B2B eCommerce. B2B sales and marketing activities in the past were labor-intensive and manual. However, through eCommerce automation, Salesforce B2B Commerce Cloud helps firms decrease expenses and enhance productivity. Buyers and sellers can now communicate through a single digital platform. They can make and manage orders right from their phones, giving businesses new ways to communicate with distributors and suppliers.
3. What does Salesforce Commerce Cloud bring to a small business?
Small businesses can benefit from Salesforce Commerce Cloud in a variety of ways. Fast time to market, smarter experiences, a trustworthy platform, and a better partner ecosystem are all part of it. This platform provides access to a centralized system that empowers your executives by offering all product data, purchase dates, order status, return/refund status, and other information.
4. Why is Salesforce B2B Commerce Cloud?
More often legacy systems are used by B2B eCommerce firms. To market to B2B customers, they used to rely on faxes, phone calls, and Excel spreadsheets. But now no more. Businesses can now use the B2B eCommerce cloud to satisfy the demands of their online customers. These solutions can assist you in creating an online experience that boosts sales and delivers orders, regardless of your buyers’ location. B2B eCommerce is a significant sales channel in the digital economy. Also, for cost-effective and flexible selling options, with personalized sales portals, augmented reality tours, mobile ordering, and self-service features, one must opt for Salesforce B2B Commerce Cloud.
5. Which CRM is ideal for a small business?
One of the potential options for startups is Salesforce. It is widely regarded as one of the best and there has never been a better time to implement it. Furthermore, Salesforce uses advanced systems and technology to deliver a one-of-a-kind and personalized experience. Salesforce offers automation, data analysis, and artificial intelligence, which is beneficial, particularly for small firms, to tailor their services and boost staff productivity.