US companies can engage our Apache Cassandra support team through a flexible engagement model. This includes monthly support plans, on-demand assistance, or dedicated resources, starting with a consultation to assess cluster setup, workload needs, and support scope.
Apache Cassandra® Support
Get 24x7 Expert Assistance, Proactive Monitoring,
and Optimization
to keep your Clusters running smoothly.
to keep your Clusters running smoothly.
Dedicated Cassandra Support From Experts
24x7 Support
Certified Cassandra
Support Team
Support Team
SLA-Based
Service Delivery
Service Delivery
Our Cassandra Support Packages in the USA
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Our Apache Cassandra Support
Services
Services
Cassandra Cluster Management
We make your Cassandra clusters' setup, configuration, and
maintenance easy and hassle-free.
Database Health Checks
Our dedicated team conducts regular performance assessments to
identify and fix bottlenecks and keep your Cassandra running
smoothly.
Cassandra Security
We implement top-tier security measures, like encryption and
access control, to ensure your data stays safe and secure.
Upgrades & Migrations
Our experts ensure hassle-free Cassandra upgrades and
migrations, delivering smooth transitions while keeping your
operations uninterrupted.
Get FREE Cassandra Review &
Customized Recommendations
for up to 3 Nodes Cluster!
Customized Recommendations
for up to 3 Nodes Cluster!
Why Ksolves is a Trusted Choice of Global
Teams for Apache Cassandra Support?
Backed by robust SLAs, we empower businesses to unlock the full
potential of open-source
technology with unmatched expertise.
True 24x7 Global Support
Access round-the-clock, 365 days a year support from our
global teams, ready to resolve issues across multiple time
zones—whenever you need us.
International Compliance You Can
Count On
Count On
ISO 27001, SOC 2 Type II, and GDPR-compliant, we guarantee
industry-leading data protection across the globe. Trust us
to meet your regional compliance needs effortlessly.
Audit-Ready Support
Access detailed support logs and documentation anytime for
audit and compliance purposes. Transparency and
accountability are built into every interaction.
SLAs That Deliver
We promise fast response times with guaranteed resolution
schedules, so you can rest easy knowing your Cassandra
database is in expert hands. Your uptime is our priority.
Cassandra Experts at Your Service
Certified engineers with deep expertise in Apache Cassandra
are ready to support your environment. Benefit from years of
hands-on experience managing complex, high-performance
systems.
Reporting and Root Cause Analysis
Stay informed with regular reports on performance, SLAs, and
uptime. For critical issues, receive a detailed Root Cause
Analysis to help prevent future disruptions.
SOPs & Knowledge Base
Quickly resolve common issues using our comprehensive SOPs
and knowledge base. Proactive solutions and efficient
responses are always at your fingertips.
Security and Risk Mitigation
Your data’s security is our top priority. We ensure
encrypted communications, secure portals, and risk
management strategies to keep your systems safe and
compliant.
Global Client References and Case
Studies
Studies
Join the ranks of satisfied global enterprises that trust us
with their Apache Cassandra support. Our proven track record
of success is reflected in our extensive client case
studies.
Ksolves End-to-End Cassandra Support Solutions
Cassandra Cluster Management
Streamline cluster operations with proactive management for optimal performance.
Logging & Monitoring
Gain actionable insights with advanced logging and real-time monitoring.
Security Enhancements
Fortify Cassandra with robust encryption and access control measures.
Cluster Upgrades
Seamlessly upgrade clusters with zero downtime and risk mitigation.
Performance Tuning
Maximize efficiency with tailored optimization for faster data handling.
Cassandra Cluster & Data Model Optimization
Enhance scalability through precise data modeling and cluster tuning.
Troubleshooting and Root Cause Analysis
Resolve complex issues quickly with in-depth diagnostics and expertise.
Ksolves End-to-End Cassandra Support Solutions
Cassandra Cluster Management
Cassandra Cluster Management
Streamline cluster operations with proactive management for optimal performance.
Logging & Monitoring
Logging & Monitoring
Gain actionable insights with advanced logging and real-time monitoring.
Security Enhancements
Security Enhancements
Fortify Cassandra with robust encryption and access control measures.
Cluster Upgrades
Cluster Upgrades
Seamlessly upgrade clusters with zero downtime and risk mitigation.
Performance Tuning
Performance Tuning
Maximize efficiency with tailored optimization for faster data handling.
Cassandra Cluster & Data Model Optimization
Cassandra Cluster & Data Model Optimization
Enhance scalability through precise data modeling and cluster tuning.
Troubleshooting and Root Cause Analysis
Troubleshooting and Root Cause Analysis
Resolve complex issues quickly with in-depth diagnostics and expertise.
Case Studies
Our work quality is reflected in our customer success!
Looking For Instant Apache
Cassandra Support? We're Here
24x7 to Help You!
Cassandra Support? We're Here
24x7 to Help You!
Is your Apache Cassandra cluster facing performance slowdowns,
data inconsistencies, or downtime? Our Ksolves Cassandra Support
Team is available 24x7 to quickly diagnose and resolve your
issues. Contact us now and get your Apache Cassandra issues
resolved quickly!
FAQs
What does the Apache Cassandra support service include?
Professional support services typically cover installation, configuration, cluster setup, performance tuning, security hardening, backup and recovery planning, monitoring, troubleshooting, version upgrades, and emergency incident response.
How can Cassandra support help with performance issues?
Support teams analyze metrics like read/write latency, compaction efficiency, disk usage, and query patterns. They provide recommendations for optimizing data models, tuning JVM parameters, and configuring replication to improve performance and scalability.
Can support services help with Cassandra upgrades and migrations?
Yes. At Ksolves, we provide support services to guide smooth upgrades between versions, handle migration of workloads, and ensure minimal disruption. This includes testing, planning, and execution for high-availability clusters. To discuss your project requirement, contact us.
How does support assist with disaster recovery?
The professional support teams design backup strategies, replication setups, and failover mechanisms. They also provide recovery plans and guidance for restoring data in case of hardware failure, data corruption, or human error.
Can support services optimize Cassandra for large-scale deployments?
Yes. Engineers help design and scale clusters, implement best practices for partitioning, replication, and compaction strategies, and recommend strategies for multi-datacenter setups to handle heavy workloads.
How quickly can issues be resolved?
Resolution time depends on the severity and complexity of the issue. Critical incidents are usually addressed immediately with predefined escalation protocols, while non-critical requests are resolved according to SLA timelines.
Which US time zones do you support for Cassandra services?
Ksolves supports Apache Cassandra clients across all US time zones, including Eastern (ET), Central (CT), Mountain (MT), and Pacific (PT). Support coverage can be aligned with local business hours or extended to round-the-clock monitoring and incident response.
How can US companies engage your Apache Cassandra support team?
