Elasticsearch Support Services
Resolve Elasticsearch Performance Issues with Professional Expertise!
Dedicated Support For Your Elasticsearch Needs
24x7 Support
Expert Druid Support Team
SLA-Based Delivery
Elasticsearch Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why Ksolves is a Trusted Choice of Global
Teams for Elasticsearch Support?
At Ksolves, we don’t just provide support, we enable your organization to maximize the power of
Elasticsearch and open-source solutions.
True 24x7 Global Support
Access round-the-clock, 365 days a year support from our global teams, ready to resolve issues across multiple time zones—whenever you need us.
International Compliance You
Can Count On
Can Count On
ISO 27001, SOC 2 Type II, and GDPR-compliant, we guarantee industry-leading data protection across the globe. Trust us to meet your regional compliance needs effortlessly.
Audit-Ready Support
Access detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.
SLAs That Deliver
We promise fast response times with guaranteed resolution schedules, so you can rest easy knowing your Elasticsearch environment is in expert hands. Your uptime is our priority.
Elasticsearch Experts
at Your Service
at Your Service
Certified engineers with deep expertise in Elasticsearch are ready to support your environment. Benefit from years of hands-on experience managing complex, high-performance systems.
Reporting and Root Cause Analysis
Stay informed with regular reports on performance, SLAs, and uptime. For critical issues, receive a detailed Root Cause Analysis to help prevent future disruptions.
SOPs & Knowledge Base
Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.
Security and Risk Mitigation
Your data’s security is our top priority. We ensure encrypted communications, secure portals, and risk management strategies to keep your systems safe and compliant.
Global Client References and
Case Studies
Case Studies
Join the ranks of satisfied global enterprises that trust us with their Elasticsearch support. Our proven track record of success is reflected in our extensive client case studies.
Our End-to-End Elasticsearch Support Services
Our Elasticsearch open-source support services are designed to meet your needs at every
stage of your journey.
stage of your journey.
Elasticsearch Setup & Configuration
Efficient deployment of Elasticsearch clusters, customized for your organization’s data needs.
Performance Tuning & Optimization
Fine-tuning Elasticsearch for high-speed queries, faster indexing, and efficient resource usage.
Security Audits & Best Practice
Ensuring your Elasticsearch environment is secure with encryption, authentication, and access control.
Data Migration & Integration
Seamlessly migrate your data to Elasticsearch from any source while ensuring minimal disruption.
Managed Services & Monitoring
Real-time monitoring of your Elasticsearch environment to proactively address issues before they arise.
Troubleshooting & Issue Resolution
Quickly resolve any technical problems with Elasticsearch or related open-source technologies.
Seamless Integration with Other Tools
Flawless integration with tools like Logstash, Kibana, and Beats for unified data processing.
Our End-to-End Elasticsearch Support Services
Our Elasticsearch open-source support services are designed to meet your needs at every stage of your journey.
Elasticsearch Setup & Configuration
Elasticsearch Setup & Configuration
Efficient deployment of Elasticsearch clusters, customized for your organization’s data needs.
Performance Tuning & Optimization
Performance Tuning & Optimization
Fine-tuning Elasticsearch for high-speed queries, faster indexing, and efficient resource usage.
Security Audits & Best Practice
Security Audits & Best Practice
Ensuring your Elasticsearch environment is secure with encryption, authentication, and access control.
Data Migration & Integration
Data Migration & Integration
Seamlessly migrate your data to Elasticsearch from any source while ensuring minimal disruption.
Managed Services & Monitoring
Managed Services & Monitoring
Real-time monitoring of your Elasticsearch environment to proactively address issues before they arise.
Troubleshooting & Issue Resolution
Troubleshooting & Issue Resolution
Quickly resolve any technical problems with Elasticsearch or related open-source technologies.
Seamless Integration with Other Tools
Seamless Integration with Other Tools
Flawless integration with tools like Logstash, Kibana, and Beats for unified data processing.
Optimize Your Elasticsearch Environment With Ksolves!
Facing high query latency or issues with data ingestion and scaling? Our team of Elasticsearch professionals can help optimize your setup, enhance cluster efficiency, and ensure a smoother, faster search process for a better user experience and operational success.
Frequently Asked Questions
Why do businesses need professional Elasticsearch support?
While Elasticsearch is powerful, configuring and maintaining it for high availability, large datasets, and real-time search requires deep expertise. Professional support minimizes downtime, optimizes costs, and ensures smooth operation even as data and traffic grow.
What industries benefit most from Elasticsearch support?
Any organization needing fast, scalable search or analytics—e-commerce, fintech, media, healthcare, SaaS, and more—can benefit from professional Elasticsearch support.
How can I get started with Ksolves Elasticsearch Support Services?
Simply contact us with your current setup or project goals. Our consultants will assess your needs and propose a tailored support plan.
Can you integrate Elasticsearch with cloud platforms like AWS, Azure, or GCP?
Definitely, we deploy and manage Elasticsearch on major cloud providers, whether you need self-managed clusters or Elastic Cloud (Elastic.co) deployments.
What types of issues are covered under Elasticsearch support?
- Cluster failures or node downtime
- Performance tuning and query optimization
- Index management and shard allocation issues
- Data backup, recovery, and disaster management
- Security and access management
- Upgrade and migration assistance
Can you help with the Elasticsearch cluster setup?
Yes, support services often include cluster design, deployment, configuration, scaling, and performance optimization for both on-premise and cloud environments.
