Ambari Support Packages      
      Standard Support
            
                  Coverage
                
                
                  8x5
                
                
                  Normal Severity
                
                
                  2 hours acknowledgement time 
10 days resolution time
                10 days resolution time
                  Medium Severity
                
                
                  2 hours acknowledgement time 
2 days resolution time
                2 days resolution time
                  High Severity
                
                
                  1 hour acknowledgement time 
6 days resolution time
                6 days resolution time
                  Critical Severity
                
                
                 30 mins acknowledgement time 
2 hours resolution time (via urgent ticket)
                2 hours resolution time (via urgent ticket)
                  Support Tickets
                
                
                 10 tickets/year
                
                
                  Risk Assessment Reports
                
                
                  2 per year
                
                
                  Architect Consultation
                
                
                 1 day per year
                
                
                 Dedicated Access
                
                
                  Not included
                
              Advanced Support
              
            
                Best Value
              
            
                  Coverage
                
                
                  16x5
                
                
                  Normal Severity
                
                
                  2 hours acknowledgement time 
10 days resolution time
                10 days resolution time
                  Medium Severity
                
                
                  2 hours acknowledgement time 
2 days resolution time
                2 days resolution time
                  High Severity
                
                
                  1 hour acknowledgement time 
6 days resolution time
                6 days resolution time
                  Critical Severity
                
                
                 30 mins acknowledgement time 
2 hours resolution time (via urgent ticket)
                2 hours resolution time (via urgent ticket)
                  Support Tickets
                
                
                 15 tickets/year
                
                
                  Risk Assessment Reports
                
                
                  2 per year
                
                
                  Architect Consultation
                
                
                  1 day per year
                
                
                 Dedicated Access
                
                
                  Not included
                
              Platinum Support
              
            
                Most Popular
              
            
                  Coverage
                
                
                  24x7
                
                
                  Normal Severity
                
                
                  2 hours acknowledgement time 
10 days resolution time
                10 days resolution time
                  Medium Severity
                
                
                  2 hours acknowledgement time 
2 days resolution time
                2 days resolution time
                  High Severity
                
                
                  1 hour acknowledgement time 
6 days resolution time
                6 days resolution time
                  Critical Severity
                
                
                 30 mins acknowledgement time 
2 hours resolution time (24/7 included)
                2 hours resolution time (24/7 included)
                  Support Tickets
                
                
                  25 tickets/year
                
                
                  Risk Assessment Reports
                
                
                  4 per year
                
                
                  Architect Consultation
                
                
                  4 day per year
                
                
                 Dedicated Access
                
                
                  Included (24/7 access + dedicated escalation path)
                
               Future Release Roadmap Monitoring Included in All Packages 
    
          Why Is Ksolves a Trusted Choice for Apache 
 Ambari Enterprise Support?
        
        
           At Ksolves, our Ambari Consulting and Support Services are designed to empower organizations 
 with efficient, scalable, and secure management of Hadoop clusters.
          
True 24x7 Global Support
                  
                  Access continuous, around-the-clock support—365 days a year. Our global team is ready to resolve incidents and provide assistance across time zones without delay.
                  
                
                    Enterprise-Grade Compliance You Can 
Trust
                  Trust
                   We’re ISO 27001, SOC 2 Type II, and GDPR compliant. Your data’s privacy and security are prioritized with globally recognized best practices.
                  
                Audit-Ready 
Documentation
                  Documentation
                    Every support interaction is documented with precision. Gain audit-ready logs, performance reports, and intervention records when you need them.
                  
                SLA-Backed Reliability
                  
                    Our SLAs ensure guaranteed availability, issue resolution timeframes, and operational continuity—delivering predictable performance you can count on.
                  
                Deep Expertise Across the 
Ambari Stack
                  Ambari Stack
                    We specialize in Ambari components, including Ambari Server, Agent, Views, Metrics, and Alerting. Whether it’s scaling clusters, handling version upgrades, or troubleshooting, our engineers are always ready.
                  
                Reports & Root Cause Analysis
                  
                    Stay in control with detailed reports on incidents, SLAs, cluster metrics, and RCA for critical issues—empowering future-proof decisions.
                  
                Extensive SOPs & Knowledge Base
                  
                    Quickly resolve recurring issues with our exhaustive knowledge base and SOPs, crafted for Ambari admins by experts.
                  
                Security & Risk Mitigation
                  
                    We implement encrypted communication channels, secure access controls, and proactive risk assessments to safeguard your Hadoop infrastructure.
                  
                
                   Proven Success with Global Enterprises
                  
                  
                    Our global clientele includes major enterprises that rely on Ksolves for consistent Ambari performance. Read our case studies to see how we deliver measurable value.
                  
                 
           
             
             
             
             
             
             
             
             
             
                                        
                    
                    
                 
                            
                            