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Apache Ambari Consulting &
Support Services

Apache Kafka Support

Backed by Experienced
Ambari Engineers

Apache Kafka Support

24×7
Support

Apache Kafka Support

SLA-Driven Service
Delivery

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Ambari Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Our Ambari Consulting and Support
Services
We provide end-to-end Apache Ambari consulting services to simplify, secure, and scale your
Hadoop operations
Cluster Planning & Deployment

Strategic consulting to design optimal Hadoop cluster architectures using Ambari.

Cluster
Custom Configuration & Tuning

Fine-tuning Ambari settings and Hadoop services for better performance and reliability.

Monitoring
Ambari Metrics & Alerts Setup

Implementing monitoring dashboards, alert rules, and notifications for proactive system management.

Kafka Security
Upgrades & Migrations

Seamless assistance with Ambari version upgrades or transitions from older Hortonworks Data Platforms to Bigtop stacks.

Data Integration
Security Hardening

Implementing Kerberos, LDAP integration, and role-based access control to secure your cluster environment.

Kafka Upgrade and Migration
Troubleshooting & Performance Optimization

Root cause analysis and expert guidance to resolve issues quickly and minimize downtime.

Troubleshooting
Training & Knowledge Transfer

On-demand sessions and documentation to upskill your in-house teams and reduce future dependencies.

Cluster
Our Ambari Consulting and Support Services
We provide end-to-end Apache Ambari consulting services to simplify, secure, and scale your Hadoop operations
Cluster Planning & Deployment
Cluster Planning & Deployment

Strategic consulting to design optimal Hadoop cluster architectures using Ambari.

Cluster
Custom Configuration & Tuning
Custom Configuration & Tuning

Fine-tuning Ambari settings and Hadoop services for better performance and reliability.

Monitoring
Ambari Metrics & Alerts Setup
Ambari Metrics & Alerts Setup

Implementing monitoring dashboards, alert rules, and notifications for proactive system management.

Kafka Security
Upgrades & Migrations
Upgrades & Migrations

Seamless assistance with Ambari version upgrades or transitions from older Hortonworks Data Platforms to Bigtop stacks.

Data Integration
Security Hardening
Security Hardening

Implementing Kerberos, LDAP integration, and role-based access control to secure your cluster environment.

Kafka Upgrade and Migration
Troubleshooting & Performance Optimization
Troubleshooting & Performance Optimization

Root cause analysis and expert guidance to resolve issues quickly and minimize downtime.

Troubleshooting
Training & Knowledge Transfer
Training & Knowledge Transfer

On-demand sessions and documentation to upskill your in-house teams and reduce future dependencies.

Cluster

Struggling with Ambari Performance or
Cluster Management Issues?

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Why Is Ksolves a Trusted Choice for Apache
Ambari Enterprise Support?

At Ksolves, our Ambari Consulting and Support Services are designed to empower organizations
with efficient, scalable, and secure management of Hadoop clusters.

True 24x7 Global Support
Access continuous, around-the-clock support—365 days a year. Our global team is ready to resolve incidents and provide assistance across time zones without delay.
Enterprise-Grade Compliance You Can
Trust
We’re ISO 27001, SOC 2 Type II, and GDPR compliant. Your data’s privacy and security are prioritized with globally recognized best practices.
Audit-Ready
Documentation
Every support interaction is documented with precision. Gain audit-ready logs, performance reports, and intervention records when you need them.
SLA-Backed Reliability
Our SLAs ensure guaranteed availability, issue resolution timeframes, and operational continuity—delivering predictable performance you can count on.
Deep Expertise Across the
Ambari Stack
We specialize in Ambari components, including Ambari Server, Agent, Views, Metrics, and Alerting. Whether it’s scaling clusters, handling version upgrades, or troubleshooting, our engineers are always ready.
Reports & Root Cause Analysis
Stay in control with detailed reports on incidents, SLAs, cluster metrics, and RCA for critical issues—empowering future-proof decisions.
Extensive SOPs & Knowledge Base
Quickly resolve recurring issues with our exhaustive knowledge base and SOPs, crafted for Ambari admins by experts.
Security & Risk Mitigation
We implement encrypted communication channels, secure access controls, and proactive risk assessments to safeguard your Hadoop infrastructure.
Proven Success with Global Enterprises
Our global clientele includes major enterprises that rely on Ksolves for consistent Ambari performance. Read our case studies to see how we deliver measurable value.

Need Immediate Help with Apache
Ambari? Our Experts Are Here to
Support You!

Facing cluster downtime, configuration challenges, or Ambari alert
failures? Our 24x7 Ambari experts are just a click away. Let us
optimize your monitoring, reduce complexity, and ensure
uninterrupted Hadoop operations.

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