Apache Kafka Support

24×7 Support
Services

Enterprise Assurance
with SLA-Backed Support

Experienced Kafka
Experts

Kafka Support Packages

Standard Support

Coverage

8x5

Normal Severity

2 hours acknowledgement time
10 days resolution time

Medium Severity

2 hours acknowledgement time
2 days resolution time

High Severity

1 hour acknowledgement time
6 days resolution time

Critical Severity

30 mins acknowledgement time
2 hours resolution time (via urgent ticket)

Support Tickets

10 tickets/year

Risk Assessment Reports

2 per year

Architect Consultation

1 day per year

Dedicated Access

Not included

Advanced Support

Best Value

Coverage

16x5

Normal Severity

2 hours acknowledgement time
10 days resolution time

Medium Severity

2 hours acknowledgement time
2 days resolution time

High Severity

1 hour acknowledgement time
6 days resolution time

Critical Severity

30 mins acknowledgement time
2 hours resolution time (via urgent ticket)

Support Tickets

15 tickets/year

Risk Assessment Reports

2 per year

Architect Consultation

1 day per year

Dedicated Access

Not included

Platinum Support

Why Ksolves is a Trusted Choice of Global
Teams for Kafka Support Service?

Backed by robust SLAs, we empower businesses to unlock the full potential of open-source
technology with unmatched expertise.

True 24x7 Global Support

Access round-the-clock, 365 days a year support from our global teams, ready to resolve issues across multiple time zones—whenever you need us.

International Compliance You Can
Count On

ISO 27001, SOC 2 Type II, and GDPR-compliant, we guarantee industry-leading data protection across the globe. Trust us to meet your regional compliance needs effortlessly.

Audit-Ready Support

Access detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.

SLAs That Deliver

We promise fast response times with guaranteed resolution schedules, so you can rest easy knowing your Apache Kafka platform is in expert hands. Your uptime is our priority.

Kafka Experts at Your Service

Certified engineers with deep expertise in Apache Kafka are ready to support your environment. Benefit from years of hands-on experience managing complex, high-performance systems.

Reporting and Root Cause Analysis

Stay informed with regular reports on performance, SLAs, and uptime. For critical issues, receive a detailed Root Cause Analysis to help prevent future disruptions.

SOPs & Knowledge Base

Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.

Security and Risk Mitigation

Your data’s security is our top priority. We ensure encrypted communications, secure portals, and risk management strategies to keep your systems safe and compliant.

Global Client References and Case
Studies

Join the ranks of satisfied global enterprises that trust us with their Apache Kafka support. Our proven track record of success is reflected in our extensive client case studies.

Resolve Your Kafka Cluster Issues
Quickly with Ksolves Support
Services!

End-to-End Kafka Support Solutions

Kafka Setup and Configuration

Customized Kafka cluster setup and configuration for optimal performance and scalability.

Monitoring and Management

Implement real-time monitoring, performance tracking, and proactive issue alerts for Kafka systems.

Kafka Security Solutions

Maintain strong security with encryption, authentication, and access control mechanisms.

Data Integration and Streaming

Smooth data flow integration and real-time streaming using Kafka Connect and Kafka Streams.

Kafka Upgrade and Migration

Securely upgrade and migrate Kafka versions with minimal disruptions and data integrity.

Troubleshooting and Incident Resolution

Rapid issue resolution, root cause analysis, and system recovery for Kafka-related challenges.

Custom Kafka Development

Design custom producers, consumers, and processing logic to meet specific business needs.

Support for Cloud and Hybrid Environments

Provide Kafka solutions optimized for both cloud and hybrid infrastructures for flexibility.

Continuous Kafka Optimization and Cost Management

Ongoing performance optimization and cost-effective management of Kafka resources and storage.

End-to-End Kafka Support Solutions

Kafka Setup and Configuration

Customized Kafka cluster setup and configuration for optimal performance and scalability.

Monitoring and Management

Implement real-time monitoring, performance tracking, and proactive issue alerts for Kafka systems.

Kafka Security Solutions

Maintain strong security with encryption, authentication, and access control mechanisms.

Data Integration and Streaming

Smooth data flow integration and real-time streaming using Kafka Connect and Kafka Streams.

Kafka Upgrade and Migration

Securely upgrade and migrate Kafka versions with minimal disruptions and data integrity.

Troubleshooting and Incident Resolution

Rapid issue resolution, root cause analysis, and system recovery for Kafka-related challenges.

Custom Kafka Development

Design custom producers, consumers, and processing logic to meet specific business needs.

Support for Cloud and Hybrid Environments

Provide Kafka solutions optimized for both cloud and hybrid infrastructures for flexibility.

Continuous Kafka Optimization and Cost Management

Ongoing performance optimization and cost-effective management of Kafka resources and storage.

Case Studies

Our work quality is reflected in our customer success!

How Ksolves Optimized Bulk Data Processing with Apache Spark?

How Did Apache Druid Help To Scale Telecom Data Analysis Under Ksolves Supervision?

How Ksolves Kafka Experts Optimized Data Streaming with Java Spring Boot & Apache Kafka?

Struggling with Kafka? Get
Immediate Assistance Now!

Is Your Self-Managed Kafka Production Setup Facing Critical Issues? Our
experts are here to help you. Contact us now, and our technical team will
respond promptly. Our experts will dive straight into diagnosing and fixing
your Kafka issues, restoring full functionality and performance with minimal
downtime.

FAQs

What do Kafka support services include?

Our Kafka support services cover end-to-end management of your Kafka environment. This includes installation, configuration, cluster setup, monitoring, performance tuning, security hardening, workflow optimization, troubleshooting, and 24×7 emergency support.

Can Kafka support help with migration and upgrades?

Yes. Our Kafka support services include seamless migration from legacy messaging systems or older Kafka versions to the latest stable release, ensuring minimal downtime and data consistency.

What types of issues can Kafka support resolving?

Kafka support can handle a wide range of issues, including broker failures, consumer lag, producer errors, topic misconfigurations, cluster scaling challenges, and integration problems with Kafka Connect or Kafka Streams.

Are your Kafka support services available for cloud and hybrid deployments?

Yes. Our support covers Kafka deployments on-premises, in the cloud, including AWS, Azure, and hybrid environments, ensuring seamless performance across infrastructures.

How do Kafka support services improve performance?

Kafka support services help tune broker configurations, optimize partitioning strategies, manage topic replication, and ensure efficient resource utilization to improve throughput and reduce latency.