24x7 Rook Ceph Support Services

Dedicated Rook Ceph Support From Experts

24x7 Support

Dedicated Support Team

SLA-Based Service Delivery

Rook/Ceph Support Packages

Standard Support

Coverage

8x5

Normal Severity

2 hours acknowledgement time
10 days resolution time

Medium Severity

2 hours acknowledgement time
2 days resolution time

High Severity

1 hour acknowledgement time
6 days resolution time

Critical Severity

30 mins acknowledgement time
2 hours resolution time (via urgent ticket)

Support Tickets

10 tickets/year

Risk Assessment Reports

2 per year

Architect Consultation

1 day per year

Dedicated Access

Not included

Advanced Support

Best Value

Coverage

16x5

Normal Severity

2 hours acknowledgement time
10 days resolution time

Medium Severity

2 hours acknowledgement time
2 days resolution time

High Severity

1 hour acknowledgement time
6 days resolution time

Critical Severity

30 mins acknowledgement time
2 hours resolution time (via urgent ticket)

Support Tickets

15 tickets/year

Risk Assessment Reports

2 per year

Architect Consultation

1 day per year

Dedicated Access

Not included

Platinum Support

Why Ksolves is a Trusted Choice of Global
Teams for Rook Ceph Support?

At Ksolves, we specialize in providing comprehensive support for Ceph and Rook, ensuring your storage
infrastructure is robust, scalable, and seamlessly integrated with your Kubernetes environment.

True 24x7 Global Support

Access round-the-clock, 365 days a year support from our global teams, ready to resolve issues across multiple time zones—whenever you need us.

International Compliance You Can
Count On

ISO 27001, SOC 2 Type II, and GDPR-compliant, we guarantee industry-leading data protection across the globe. Trust us to meet your regional compliance needs effortlessly.

Audit-Ready Support

Access detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.

SLAs That Deliver

We promise fast response times with guaranteed resolution schedules, so you can rest easy knowing your Rook-managed storage environment is in expert hands. Your uptime is our priority.

Rook Ceph Experts
at Your Service

Certified engineers with deep expertise in Rook Ceph are ready to support your environment. Benefit from years of hands-on experience managing complex, high-performance systems.

Reporting and Root Cause Analysis

Stay informed with regular reports on performance, SLAs, and uptime. For critical issues, receive a detailed Root Cause Analysis to help prevent future disruptions.

SOPs & Knowledge Base

Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.

Security and Risk Mitigation

Your data’s security is our top priority. We ensure encrypted communications, secure portals, and risk management strategies to keep your systems safe and compliant.

Global Client References and Case
Studies

Join the ranks of satisfied global enterprises that trust us with our Rook Ceph support. Our proven track record of success is reflected in our extensive client case studies.

Optimize Your Storage
Infrastructure with Rook Ceph
Support – Let’s Get Started Today!

Our End-to-End 24x7 Rook Ceph Support Services

Kubernetes-Native Storage Automation

Native support for block, object, and file storage in Kubernetes clusters using Rook operators.

Architecture Design

Custom Ceph cluster design for bare-metal, cloud, or hybrid environments.

Automated Rook Ceph Cluster Installation

Streamlining the setup process for efficiency and reliability.

Storage Optimization

Tuning Ceph for throughput, latency, and replication performance.

Rook-Based Deployment

Automated, Kubernetes-native deployments using Rook Operator.

Monitoring & Alerting

Set up with Prometheus, Grafana, and real-time health dashboards.

Data Backup & DR

Disaster recovery planning, snapshots, mirroring, and backup integration.

Security & Compliance

Encryption at rest, access control, and secure multi-tenancy setup.

On-Demand Scaling

Dynamic volume provisioning using CSI drivers and pool management.

Our End-to-End 24x7 Rook Ceph Support Services

Kubernetes-Native Storage Automation

Native support for block, object, and file storage in Kubernetes clusters using Rook operators.

Architecture Design

Custom Ceph cluster design for bare-metal, cloud, or hybrid environments.

Automated Rook Ceph Cluster Installation

Streamlining the setup process for efficiency and reliability.

Storage Optimization

Tuning Ceph for throughput, latency, and replication performance.

Rook-Based Deployment

Automated, Kubernetes-native deployments using Rook Operator.

Monitoring & Alerting

Set up with Prometheus, Grafana, and real-time health dashboards.

Data Backup & DR

Disaster recovery planning, snapshots, mirroring, and backup integration.

Security & Compliance

Encryption at rest, access control, and secure multi-tenancy setup.

On-Demand Scaling

Dynamic volume provisioning using CSI drivers and pool management.

Key Features of Rook

Automated Storage Management for Simplicity and Reliability

Scale and Converge Your Storage Clusters with Ease

Distribute and Replicate Data for Enhanced Reliability

Provision File, Block, and Object Storage Efficiently

Seamlessly Manage Open-Source Ceph Storage

Enable Elastic Storage Scaling in Your Data Center

Fully Open-Source Software under the Apache 2.0 License

Optimize Storage Workloads on Commodity Hardware

From Setup to Scale – Get Comprehensive Rook Ceph Support by Ksolves

Is your Kubernetes storage facing performance issues, scalability concerns, or operational complexities? Ksolves is here to assist you. Discover how our SLA-backed Rook Ceph support services can streamline storage operations, boost resilience, and ensure high availability for your cloud-native workloads.

Frequently Asked Questions

How does Ksolves monitor Rook Ceph clusters?

We integrate Ceph metrics with Prometheus + Grafana (alerting rules for PG state, OSD availability, slow ops, recovery/backfill rates, and disk SMART indicators), plus log aggregation for rapid triage.

Can you integrate with our existing ITSM or ticketing system?

Yes. We can connect to ServiceNow, Jira Service Management, or other ITSM tools for seamless incident tracking.

How long does an incident take to resolve?

Resolution depends on the root cause and the SLA chosen. We offer different SLAs (business hours, 24×7, rapid-response) and provide an incident timeline estimate after initial triage. (Exact timelines are SLA-dependent.)

How do you control cluster costs?

We monitor resource utilization, recommend right-sizing of hardware, and tune replication factors to balance resilience with storage efficiency.

Can you help with the initial Rook Ceph deployment?

Yes. Support includes planning, installation, configuration, and best-practice setup of Rook Ceph clusters on Kubernetes environments.