24/7 Apache
Atlas Support
Keep Metadata
Governance
Reliable
and
Always Available
We are Open source Code Contributor
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Apache Atlas Support Services Built to Meet Enterprise Data Governance and Compliance Standards
En(AI)blingTM Success for Industry Leaders
Apache Atlas Support Packages
Choose the Apache Atlas support contract that fits your governance environment and response expectations. From lineage failures to Solr indexing errors and Kafka hook issues, we respond fast.
Standard
Advanced
Platinum
What Ksolves Has Delivered for Organizations Running Apache Atlas at Scale
Enterprises across financial services, healthcare, retail, and technology trust Ksolves to deliver stable metadata pipelines, reliable Solr indexing, and audit-ready governance infrastructure.
99.99%
SLA Maintained
SLA Maintained
Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.
40%
Lower TCO
Lower TCO
From licensing audits to compute consolidation, Ksolves cuts total cost of ownership by 40%, without cutting corners on performance or reliability.
98%
Contract Renewal Rate
Contract Renewal Rate
We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.
30 Min
Turnaround Time
Turnaround Time
Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.
Apache Atlas Support Services to Keep Your Governance Stack Running at Scale
One team handles your entire Apache Atlas lifecycle from deployment and hook integration to Solr reindexing and 24/7 support, so your governance platform stays available when it matters.
24/7 Atlas Operations
Keeps JanusGraph, HBase, Solr, and Kafka running so governance teams focus on cataloging, not incidents.
- Atlas REST API, consumer threads, and JanusGraph engine health monitoring
- HBase region server tracking covering splits, compaction lag, and connection failures
- Solr monitoring across vertex_index, edge_index, and fulltext_index with ZooKeeper checks
- Kafka monitoring for ATLAS_HOOK and ATLAS_ENTITIES covering consumer lag and broker health
- Monthly Apache Atlas maintenance reviews covering ingestion volumes, hook throughput, and index sizes
Full-Stack Atlas Monitoring
Every layer is monitored, including graph store, index backend, notification pipeline, and hook consumers, with structured reports on a defined cadence.
- Prometheus and Grafana dashboards for REST API response times and JanusGraph query latency
- Kafka consumer lag alerting on ATLAS_HOOK before lineage gaps appear
- Solr error rate and replication lag tracking across all three collections
- HBase latency monitoring with alerts on region server unavailability and compaction buildup
- Audit log retention monitoring for SOC 2 and GDPR evidence requirements
Fix Search Failures, Slow Lineage, and Hook Backlogs
We fix Atlas performance at the graph store, index, and notification pipeline layers with full documentation and validated baselines.
- JanusGraph graph traversal optimization for lineage queries across large entity graphs
- Solr index tuning for vertex_index, edge_index, and fulltext_index covering shard count and replica count
- Kafka hook consumer optimization, including concurrent message ingestion and rebalance tuning
- HBase compaction and region split tuning to reduce latency under high ingestion loads
- atlas-application.properties tuning covering graph storage, search backend, and notification retry settings
Production Atlas Deployment, Fully Documented
Fresh Atlas deployment or governance migration delivered production-ready with runbooks, from architecture design through final handover.
- Architecture design covering JanusGraph backend (HBase or PostgreSQL for v2.5+), Solr topology, Kafka configuration, and HA layout
- Distributed HBase setup with at least two masters on separate hosts using ZooKeeper for HA coordination
- SolrCloud deployment with at least two nodes, replication factor of 2 or higher, and creation of all three Atlas collections
- Hook integration for Hive, HBase, Sqoop, Kafka, Spark, and Storm configured for ATLAS_HOOK
- Ranger integration and Kerberos setup, including keytab configuration for Kafka hooks and HBase shell permission grants
Zero Downtime Upgrades and Platform Migration
Atlas version upgrades and backend migrations were executed with full validation before cutover.
- Pre-upgrade audit for deprecated atlas-application.properties keys, REST API changes, and JanusGraph schema compatibility
- HBase schema validation and repair to prevent JanusGraph errors that block Atlas startup after version changes
- Solr collection backup and re-creation to prevent vertex_index and edge_index discrepancies after backend changes
- Metadata migration from legacy governance tools covering type definition export, entity remapping, and classification translation
- Post-upgrade validation for Basic Search accuracy, lineage graph rendering, hook ingestion, and Ranger tag-sync connectivity
Every Layer Secured and Audit-Ready
Authentication, authorization, and access controls across your Atlas environment without impacting ingestion or lineage performance.
- Kerberos authentication for Atlas REST API server, Kafka hook consumers, and HBase backend connections with keytab management
- Ranger tag-based policy enforcement mapping PII, SENSITIVE, and DATA_QUALITY classifications to policies across Hive, HBase, and HDFS
- TLS configuration for the Atlas REST API endpoint, HBase RPC encryption, and Kafka SSL listener setup
- Role-based access control covering DATA_STEWARD and DATA_SCIENTIST roles with entity-level and classification-level permissions
- Audit log retention management for entity create, update, and delete events for SOC 2 Type II, HIPAA, and GDPR compliance
Through the Client's Lens
Why Ksolves Is a Trusted Apache Atlas Enterprise Support Company for Global Teams?
Ksolves delivers Apache Atlas support with SLA-backed response times across JanusGraph, HBase, Solr, and Kafka. Need an Apache Atlas support contract or want to outsource Apache Atlas support entirely? We deliver consistent outcomes with documented runbooks and defined escalation paths.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries We Help Scale with Apache Atlas
Ksolves helps organizations across industries implement, optimize, and support Apache Atlas to strengthen data governance, simplify compliance, and scale metadata management.
Telecom
Network asset metadata cataloging and CDR lineage tracking with Kafka hook integration and Solr index tuning for high-volume entity ingestion.
Healthcare
HIPAA-compliant Atlas deployments for clinical data governance, patient data classification, and audit log retention with Kerberos and Ranger tag-based policy enforcement.
Financial Services
Trade data lineage, regulatory reporting metadata governance, and PCI DSS classification management with Ranger integration and SOC 2-ready audit logging.
Retail and E-Commerce
Product catalog and customer data governance with PII classification management, column-level lineage tracking, and hook integration across Hive and HBase.
Manufacturing
Production data asset cataloging, equipment sensor lineage, and supply chain metadata governance with custom Atlas type definitions.
Banking
Regulatory reporting lineage, risk data governance, and BCBS 239-aligned classification policies with audit-ready entity change history.
Logistics and Supply Chain
Shipment data classification, ETL pipeline lineage, and metadata governance for multi-source integration environments.
Technology and SaaS
Product analytics cataloging, multi-tenant metadata isolation, and data mesh governance with custom type system definitions and REST API integration.
Education
Research data classification, student data governance with FERPA-aligned access controls, and lineage tracking for institutional analytics pipelines.
Public Sector
Government data asset cataloging, regulatory metadata management, and audit-ready lineage with Kerberos-secured Atlas deployments.
Ksolves: Insights from Enterprise Experts
Explore the latest metadata governance trends, lineage strategies, and expert insights for building scalable, audit-ready data governance environments.
Success Stories from Global Enterprises
Ksolves Big Data Experts have delivered excellence for clients across industries. Explore the case studies and experience the Ksolves Impact.
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes
Migration- Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom - 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse - Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift - Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration- Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom - 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse - Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift - Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Frequently Asked Questions
Everything you need to know before choosing an Apache Atlas support partner.
24×7 monitoring across JanusGraph, HBase, Solr, and Kafka, hook consumer management, Solr index repair, version upgrades, Ranger integration, security configuration, and root cause analysis for every critical incident.
Most commonly caused by Solr being unavailable when Atlas initializes vertex_index, edge_index, and fulltext_index, a JanusGraph HBase schema error after an upgrade, or a ZooKeeper failure blocking Kafka consumer bootstrap. Ksolves diagnoses through application.log and repairs the HBase schema or ZooKeeper configuration to restore startup.
Typically caused by a degraded ATLAS_HOOK consumer group stopping hook message processing, a Solr Basic Search index out of sync with HBase, or a JanusGraph error blocking entity writes. Ksolves audits consumer thread status, Solr collection health, and JanusGraph logs to fix the root cause.
Occurs when the Kafka broker is unreachable for ATLAS_HOOK or ATLAS_ENTITIES, when the hook consumer group enters a rebalance loop due to session timeout misconfiguration, or when producer failures write events to atlas_hook_failed_messages.log instead of the topic. Ksolves restores Kafka connectivity, tunes consumer group timeouts, and replays failed messages.
Caused by a discrepancy between the HBase JanusGraph backend and one or more Solr collections, typically after a failed upgrade or Solr node crash. This affects Basic Search only. Advanced Search queries JanusGraph directly and remains unaffected. Ksolves runs the index repair tool or rebuilds the Solr collection from HBase to restore search accuracy.
Ksolves configures Ranger tag-sync to subscribe to the ATLAS_ENTITIES Kafka topic, maps PII, SENSITIVE, and DATA_QUALITY classifications to Ranger tag-based policies, and validates enforcement across Hive, HBase, and HDFS. In Kerberos environments, Ranger tag-sync authentication is configured separately to prevent the known tagsync failure in secured clusters.
Yes. Ksolves offers structured Apache Atlas support contracts with defined SLA tiers covering critical incident response, Solr index monitoring, Kafka hook pipeline management, scheduled upgrades, and proactive Apache Atlas health check service reviews, customized to your governance scope and compliance requirements.
Yes. Metadata and lineage are preserved in the HBase JanusGraph backend across upgrades. Ksolves audits deprecated configuration keys, runs HBase schema repair if needed, recreates Solr collections, and validates Basic Search and lineage rendering before removing the rollback option.
Start with a discovery call covering your Atlas version, stack topology, hook integrations, and compliance needs. Ksolves proposes a contract tier, defines escalation paths, and onboards your environment into our monitoring stack within the first week. Most teams reduce critical incident response from hours to under 30 minutes.
Yes. Ksolves is a trusted Apache Atlas support and maintenance company in the USA with 24×7 global coverage and US-hours availability. European clients under GDPR receive compliant deployments with audit logging for data retention requirements. Critical incident SLA: 30-minute acknowledgment and 2-hour resolution.
