Hadoop Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages

Why Choose Ksolves as Your Apache
Hadoop Support Service Partner?

Ksolves provides expert Hadoop support services to ensure your system
remains secure, performs optimally, and minimizes disruptions. We offer
quick assistance whenever you need it.

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Highly Skilled and
Certified Professionals

Certified Hadoop experts ensure top-notch support and optimization for your environment.

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24x7 Support &
SLA Delivery

Round-the-clock support with guaranteed SLAs for fast issue resolution.

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Customized Support Plans

Tailored support to meet your specific Hadoop
infrastructure needs.

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Rapid Critical Support within 1 hour

Immediate assistance for critical
issues, minimizing downtime.

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Troubleshooting & Root Cause Analysis

Comprehensive diagnostics for efficient issue resolution.

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Bug Fixes &
Upgrades

Timely bug fixes and upgrades to ensure stability.

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Backup & Disaster Recovery

Reliable backup and recovery solutions to protect data.

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Custom Data Processing Logic

Tailored logic development to optimize Hadoop workloads.

Are You Struggling with Hadoop Performance, Scalability, or Maintenance? Get an Instant Solution!

Cassandra Support
Ksolves End-to-End Hadoop Support Solutions
HDFS

Our experts optimize distributed storage for scalable data management.

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Hive

We offer seamless data warehousing and SQL querying on Hadoop.

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MapReduce

Ensures efficient large-scale data processing using MapReduce.

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Pig

Simplify big data analysis with expert Pig scripting.

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YARN

Enhance resource management for smoother Hadoop job execution.

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Sqoop

Ensure smooth data transfer between Hadoop and relational databases.

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Oozie

Automates and manages Hadoop workflows using Oozie.

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Big Data Analytics

Advanced analytics and Machine Learning for actionable insights.

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Ksolves End-to-End Hadoop Support Solutions
HDFS
HDFS

Our experts optimize distributed storage for scalable data management.

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Hive
Hive

We offer seamless data warehousing and SQL querying on Hadoop.

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MapReduce
MapReduce

Ensures efficient large-scale data processing using MapReduce.

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Pig
Pig

Simplify big data analysis with expert Pig scripting.

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YARN
YARN

Enhance resource management for smoother Hadoop job execution.

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Sqoop
Sqoop

Ensure smooth data transfer between Hadoop and relational databases.

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Oozie
Oozie

Automates and manages Hadoop workflows using Oozie.

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Big Data Analytics
Big Data Analytics

Advanced analytics and Machine Learning for actionable insights.

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Need Instant Apache Hadoop Assistance?
Are you struggling to run your Hive Query or MapReduce job? Our experts can help you! Our experts are here to help you! With Ksolves Hadoop support, you gain direct access to experienced specialists who can swiftly diagnose and resolve even the most complex issues with your Hadoop environment.
Cassandra Support
FAQs
What does Ksolves’ Hadoop support include?

At Ksolves, our Hadoop support covers everything from installation, cluster setup, configuration, performance tuning, and security with 24×7 monitoring, troubleshooting, and upgrades. We ensure your Hadoop ecosystem runs smoothly, reliably, and securely.

Do you provide round-the-clock support for Hadoop clusters?

Yes. Ksolves offers 24/7 monitoring and on-call assistance to quickly resolve critical issues, minimizing downtime and keeping your business operations running seamlessly.

Can Ksolves provide customized Hadoop support?

Yes. We offer flexible support plans tailored to your business needs, data volumes, workloads, and operational priorities to deliver maximum value and reliability.

Can Ksolves help with migrating workloads to Hadoop?

Yes. We assist in migrating workloads from legacy systems or other big data platforms to Hadoop with minimal disruption and maximum efficiency.

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