Grafana Consulting Services and Enterprise Support
Unlock the Full Potential of Grafana with Expert Consulting Services and 24x7 Grafana Support to Keep Your Monitoring Tools Running Smoothly
Dedicated Consultancy and Support From Grafana Experts
Experienced Grafana Professionals
24x7 Grafana Consulting Services
SLA-Backed Support
Grafana Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why is Ksolves a Trusted Choice of Global Teams for
Grafana Consulting & Support?
At Ksolves, we provide comprehensive Grafana consulting services and Grafana support
designed to optimize your platform for peak performance, scalability, and seamless integration with your
infrastructure.
True 24x7 Global Support
Whether it’s a broken panel or a critical alerting issue, our Grafana experts are available around the clock to support your observability goals—no matter your time zone.
International Compliance You
Can Count On
Can Count On
With ISO 27001, SOC 2 Type II, and GDPR-aligned practices, we ensure your monitoring and visualization layers stay compliant and secure across borders.
Audit-Ready Support
Access detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.
SLAs That Deliver
We combine expert response with reliability guarantees. Our SLAs are tailored to meet enterprise expectations with rapid resolution and proactive support.
Grafana-Certified Professionals
From Grafana OSS to Grafana Enterprise and Cloud, our specialists bring deep experience across data sources, plugins, alerting rules, and RBAC.
Reporting and Root Cause Analysis
Stay informed with regular reports on performance, SLAs, and uptime. For critical issues, receive a detailed Root Cause Analysis to help prevent future disruptions.
SOPs & Knowledge Base
Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.
Security and Risk Mitigation
Your data’s security is our top priority. We ensure encrypted communications, secure portals, and risk management strategies to keep your systems safe and compliant.
Global Client References and
Case Studies
Case Studies
Join the ranks of satisfied global enterprises that trust us with our Grafana Consulting and Support services. Our proven track record of success is reflected in our extensive client case studies.
Ksolves Grafana Enterprise Support Services
Incident Response Service
Immediate expert assistance to resolve critical system outages and restore performance quickly, including troubleshooting Grafana Database Support issues.
Health Check and Audit Service
Comprehensive evaluation of your Grafana setup to identify and fix performance bottlenecks, optimizing your Grafana Service.
Advanced Troubleshooting
Expert solutions for resolving complex technical issues and optimizing system configurations for Grafana Cloud Support and on-premise environments.
Proactive Monitoring and Alerts
Continuous monitoring to detect and resolve potential issues before they impact operations, ensuring your Grafana Support stays proactive.
Upgrade and Migration Assistance
Expert guidance for seamless upgrades and migrations, ensuring minimal downtime and risk.
Ksolves Grafana Enterprise Support Services
Incident Response Service
Incident Response Service
Immediate expert assistance to resolve critical system outages and restore performance quickly, including troubleshooting Grafana Database Support issues.
Health Check and Audit Service
Health Check and Audit Service
Comprehensive evaluation of your Grafana setup to identify and fix performance bottlenecks, optimizing your Grafana Service.
Advanced Troubleshooting
Advanced Troubleshooting
Expert solutions for resolving complex technical issues and optimizing system configurations for Grafana Cloud Support and on-premise environments.
Proactive Monitoring and Alerts
Proactive Monitoring and Alerts
Continuous monitoring to detect and resolve potential issues before they impact operations, ensuring your Grafana Support stays proactive.
Upgrade and Migration Assistance
Upgrade and Migration Assistance
Expert guidance for seamless upgrades and migrations, ensuring minimal downtime and risk.
Ksolves Grafana Enterprise Consultancy Services
Custom Dashboard Design
Design and implement tailored dashboards to visualize key metrics and drive business decisions integrated with your Grafana Service.
Query and Resource Optimization
Fine-tune Grafana by optimizing data queries, indexing, caching mechanisms, and resource allocation for technical efficiency.
Integration with Third-Party Tools
Seamlessly connect Grafana with external platforms like Prometheus, AWS, and Splunk for unified monitoring.
Custom Plugin Development
Develop plugins tailored to your needs, expanding Grafana’s functionality to fit your exact requirements.
Training and Workshops
Provide hands-on training to empower teams with Grafana expertise and best practices.
Alerting and Monitoring Strategy
Establish advanced alerting rules and monitoring strategies to proactively identify issues.
Struggling with Grafana Challenges? Let Us Handle It!
Our Grafana Support Implementation Strategy
We focus on providing reliable support and solutions for your
Grafana Enterprise system. Here’s how we do it
Grafana Enterprise system. Here’s how we do it
Assessment & Customization
Understanding needs and
setting up a plan
setting up a plan
Integration with Existing System
Ensuring support fits into the
workflow
workflow
Continuous Improvement
Monitoring and improving
efficiency
efficiency
Reliable Support
Providing ongoing assistance and
addressing issues
addressing issues
Benefits of Grafana Consulting Services and Support
The key benefits of our Grafana Consulting Services and Support include
Unified Metrics Visibility
Ksolves leverages Grafana Enterprise to deliver real-time, cross-platform monitoring while aggregating data from clouds,
servers, and apps into actionable insights, ensuring no critical performance metric goes unnoticed.
Custom Enterprise Dashboards
We design intuitive, role-specific dashboards with advanced visualizations, dynamic filters, and Grafana’s enterprise
plugins to simplify complex data and accelerate decision-making for your teams.
Performance Optimization
Our experts identify bottlenecks using Grafana’s analytics and ML-powered alerts, optimizing resource allocation and
reducing downtime for scalable, high-performance infrastructure.
Proactive Log Monitoring
Ksolves implements Grafana’s log aggregation tools to detect anomalies, security threats, and inefficiencies
early—transforming raw logs into visual, actionable intelligence.
Supercharge Your Monitoring with Grafana Consulting Services and Support!
Looking to get the most out of your Grafana setup? With Ksolves' Grafana Consulting Services and Support, you’ll gain direct access to expert advice for configuring dashboards, optimizing data sources, and troubleshooting performance issues. Our certified professionals bring years of experience to help you maximize Grafana’s advanced features and ensure efficient operations.
Frequently Asked Questions
What do Grafana consulting services include?
Grafana consulting services help organizations design, implement, and optimize monitoring and visualization solutions. Services typically include dashboard creation, data source integration, performance tuning, alerting setup, and custom plugin development.
How can Grafana support services improve monitoring efficiency?
Expert support helps streamline data collection, design intuitive dashboards, set up actionable alerts, and automate reporting. This reduces downtime and allows teams to make faster, data-driven decisions.
Can you help with Grafana upgrades and migration?
Yes. We handle Grafana upgrades and migrations smoothly, preserving dashboards and data while minimizing downtime.
How do I know if my organization needs Grafana support services?
If your organization handles large-scale monitoring, needs high availability, or requires expert guidance on performance optimization and security, then Grafana support services are required. They ensure your system remains stable, efficient, and responsive, helping you resolve issues faster and confidently scale your monitoring infrastructure.
What makes Grafana enterprise support different from standard support?
Grafana enterprise support goes beyond standard troubleshooting. It offers proactive monitoring, dedicated technical assistance, performance optimization, guidance for complex deployments, and best practices for security and scalability, ensuring your Grafana environment runs smoothly at an enterprise level.
