Apache Trino Support Services
Keep Your Trino Environments Optimized, Secure, and Always Available with Our Expert Assistance
Dedicated Trino Support From Certified Experts
24x7 Support
SLA-Based Service Delivery
Experienced Experts
Apache Trino Support Packages
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time 10 days resolution time
Medium Severity
2 hours acknowledgement time 2 days resolution time
High Severity
1 hour acknowledgement time 6 days resolution time
Critical Severity
30 mins acknowledgement time 2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time 10 days resolution time
Medium Severity
2 hours acknowledgement time 2 days resolution time
High Severity
1 hour acknowledgement time 6 days resolution time
Critical Severity
30 mins acknowledgement time 2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time 10 days resolution time
Medium Severity
2 hours acknowledgement time 2 days resolution time
High Severity
1 hour acknowledgement time 6 days resolution time
Critical Severity
30 mins acknowledgement time 2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why is Ksolves a Trusted Choice of Global
Teams for Apache Trino Support?
Our Trino support provides fast, dependable, and scalable query performance, empowering
organizations to access real-time insights and expand analytics seamlessly without interruptions.
True 24x7 Global Support
Access round-the-clock support from our global teams, ready to resolve issues across multiple time zones, whenever you need us.
International Compliance You Can Count On
ISO 27001, SOC 2 Type II, and GDPR-compliant, we guarantee industry-leading data protection across the globe. Trust us to meet your regional compliance requirements effortlessly.
Audit-Ready Support
Gain access to detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.
SLAs That Deliver
We promise fast response times with guaranteed resolution schedules, ensuring your Trino service is in expert hands. Your uptime and performance are our top priorities.
Reporting and Root Cause Analysis
Stay informed with regular performance reports and SLA tracking. For critical issues, receive a detailed Root Cause Analysis to prevent future disruptions.
SOPs & Knowledge Base
Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.
Security and Risk Mitigation
Your data’s security is paramount. We ensure encrypted communications, secure portals, and robust risk management strategies to keep your systems safe and compliant.
Trino Experts
Our expert Trino engineers optimize performance, manage complex data environments, and ensure seamless federated querying always.
Proactive Monitoring and Tuning
Our team proactively monitors performance, resolves bottlenecks, and optimizes configurations for peak Apache Iceberg efficiency.
Keep Your Trino Environment Secure, Optimized, and Always Available with Our Expert Team.
Our End-to-End Trino Support Services
Cluster Architecture & Scaling
Our specialists design and scale Trino clusters to match growing workloads, balancing compute resources and optimizing architecture so you maintain peak query performance and reliability—no matter how your data demands evolve.
High Availability & Disaster Recovery
We implement resilient failover strategies and disaster recovery plans to safeguard analytics operations, ensuring business continuity and uninterrupted query execution even during unexpected outages or infrastructure failures.
Cluster Setup & Configuration
Receive a production-ready Trino deployment with secure connectors, fine-tuned configurations, and workload isolation, fully optimized from day one for stability, scalability, and high performance.
Performance Optimization
We analyze query plans, resource usage, and caching to fine-tune execution paths, delivering lightning-fast analytics across massive datasets while maximizing infrastructure efficiency.
Backup & Disaster Recovery
Our experts ensure your critical metadata and cluster state are protected with robust, automated backup solutions. We implement rapid recovery strategies that minimize downtime and prevent data loss.
Upgrade & Migration Support
We provide seamless version upgrades and connector migrations with minimal disruption. Our experts ensure continuous availability while keeping your Trino systems up to date with the latest features and security patches.
Cluster Architecture & Scaling
Our specialists design and scale Trino clusters to match growing workloads, balancing compute resources and optimizing architecture so you maintain peak query performance and reliability—no matter how your data demands evolve.
High Availability & Disaster Recovery
We implement resilient failover strategies and disaster recovery plans to safeguard analytics operations, ensuring business continuity and uninterrupted query execution even during unexpected outages or infrastructure failures.
Cluster Setup & Configuration
Receive a production-ready Trino deployment with secure connectors, fine-tuned configurations, and workload isolation, fully optimized from day one for stability, scalability, and high performance.
Performance Optimization
We analyze query plans, resource usage, and caching to fine-tune execution paths, delivering lightning-fast analytics across massive datasets while maximizing infrastructure efficiency.
Backup & Disaster Recovery
Our experts ensure your critical metadata and cluster state are protected with robust, automated backup solutions. We implement rapid recovery strategies that minimize downtime and prevent data loss.
High Upgrade & Migration Support
We provide seamless version upgrades and connector migrations with minimal disruption. Our experts ensure continuous availability while keeping your Trino systems up to date with the latest features and security patches.
Frequently Asked Questions
Can you help set up or migrate a Trino cluster?
Yes. we assist with fresh deployments, Presto to Trino migrations, cluster redesigns, and cloud/on-prem migrations.
Do you support Trino on AWS, Azure, or GCP?
Yes. Support covers all major cloud platforms, including S3, ADLS, and GCS integrations.
What common issues do you troubleshoot?
Slow queries, memory leaks, coordinator bottlenecks, connector errors, spill issues, failed tasks, and cluster instability.
Can you integrate Trino with my existing data sources?
Yes. We configure and optimize connectors for relational databases, data lakes, NoSQL systems, and custom sources.
Do you help with Trino upgrades?
Yes. We manage version upgrades end-to-end—testing, compatibility checks, and zero-downtime rollout planning.
Future-Ready Your Data
Analytics with Ksolves Trino
Support Services!
Analytics with Ksolves Trino
Support Services!
Struggling with slow analytics across diverse data sources? Our experts fine-tune clusters, optimize connectors, and balance workloads to deliver lightning-fast query performance, no matter how complex your data landscape.
