24/7 OpenSearch Support
For Production Search and
Analytics Environments
We are Open source Code Contributor
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
OpenSearch Support Services Built to Meet the World's Strictest Data Standards
En(AI)blingTM Success for Industry Leaders
OpenSearch Support Packages
Every OpenSearch Support Services plan is designed around a specific operational reality. Choose the one that matches how critical your OpenSearch environment is and how quickly you need expert support when issues arise.
Standard
Advanced
Platinum
What Ksolves Has Delivered for Organizations Running OpenSearch at Scale
Across e-commerce, fintech, healthcare, and SaaS, enterprises trust Ksolves' AI-first OpenSearch enterprise support services to deliver stable clusters, fast search responses, and reliable analytics pipelines.
99.99%
SLA Maintained
SLA Maintained
Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.
40%
Lower TCO
Lower TCO
From licensing audits to compute consolidation, Ksolves cuts total cost of ownership by 40%, without cutting corners on performance or reliability.
98%
Contract Renewal Rate
Contract Renewal Rate
We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.
30 Min
Turnaround Time
Turnaround Time
Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.
OpenSearch Support Services to Keep Your Full Search and Analytics Stack Running at Scale
From initial cluster deployment and index design to shard tuning and 24/7 OpenSearch Managed Support, one team handles your entire OpenSearch lifecycle.
24/7 Managed OpenSearch Operations
Ksolves certified OpenSearch experts monitor, manage, and optimize your OpenSearch clusters around the clock so your team focuses on search outcomes, not cluster incidents.
- Automated cluster health monitoring covering shard allocation, node availability, and JVM heap utilization
- Index lifecycle management using ISM policies for rollover, retention, and cold tier transition
- Data Prepper pipeline monitoring covering ingestion lag, processor errors, and sink connectivity
- OpenSearch Dashboards availability monitoring with visualization and index pattern governance
- Snapshot management for backup and point-in-time recovery across all indices
- Monthly health reviews covering query latency, shard distribution, and cluster resource utilization
Zero Downtime Migration and Cluster Transition
Ksolves executes OpenSearch migrations, version upgrades, and self-managed to cloud transitions with full index validation before cutover and zero data loss guaranteed.
- Elasticsearch to OpenSearch migration with index mapping compatibility audit, plugin replacement, and API parity validation
- OpenSearch version upgrade execution with breaking change audit and rolling restart capability
- Self-managed to Amazon OpenSearch Service migration with snapshot-based reindex and ISM policy translation
- Data Prepper pipeline replacement for Logstash-based ingestion with connector configuration and throughput validation
- OpenSearch Dashboards migration covering saved objects, index patterns, and visualization compatibility
- Post-migration benchmarking covering query response, indexing throughput, and shard allocation health
Search and Indexing Performance Optimization
Ksolves engineers diagnose and resolve OpenSearch performance bottlenecks for production environments where query latency, indexing speed, and vector search accuracy are business-critical.
- Shard sizing audit replacing oversized or undersplit indices with right-sized primary and replica shard configurations
- Query profile analysis identifying slow aggregations, expensive filters, and unoptimized vector search k-NN requests
- Vector search tuning covering k-NN index parameters, HNSW graph configuration, and approximate nearest neighbor accuracy
- Bulk indexing optimization covering refresh interval tuning, translog settings, and merge policy configuration
- JVM heap sizing and garbage collection tuning to eliminate stop-the-world pauses under sustained indexing load
- Hot node identification and shard rebalancing to distribute load evenly across the cluster
Every Layer. Audit-Ready Always.
Ksolves hardens every layer of your OpenSearch environment with TLS, access control, and audit logging without impacting cluster or query performance.
- TLS configuration for all OpenSearch transport and REST layer communication with certificate rotation
- OpenSearch Security plugin configuration covering role-based access control, backend roles, and tenant isolation
- SAML, OIDC, and LDAP integration for OpenSearch Dashboards authentication with team-scoped permissions
- Field- and document-level security configuration for multi-tenant index access governance
- Audit logging configuration for SOC 2 and HIPAA compliance evidence across all cluster operations
- CVE monitoring and patch advisory for OpenSearch, OpenSearch Dashboards, and all installed plugins
Through the Client's Lens
Why Ksolves Is a Trusted Choice of Global Teams for OpenSearch Support?
From OpenSearch consulting and cluster stabilization to enterprise OpenSearch support with defined SLA, Ksolves is your dedicated OpenSearch expert partner, delivering managed OpenSearch service and tailored support for stable search performance and reliable analytics pipelines.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries We Help Scale with OpenSearch
Every industry runs OpenSearch differently. Ksolves tailors its OpenSearch enterprise support around unique indexing volumes, query complexity, compliance requirements, and operational demands. Teams across the USA and globally rely on Ksolves for OpenSearch support services that match their specific production reality.
Telecom
Indexing network logs, CDR records, and fault events with real-time Dashboards for NOC visibility across multi-site deployments.
Healthcare
HIPAA-compliant clinical document search and patient record indexing with field-level security across regulated multi-tenant environments.
E-commerce
Product catalog search, autocomplete, and semantic discovery powered by vector search with shard configurations tuned for high write throughput.
Fintech
Transaction log indexing and fraud signal detection with TLS-secured clusters, role-based access control, and sub-second aggregation performance.
Entertainment
Content discovery and recommendation pipelines using k-NN vector search for semantic matching across large media libraries at scale.
Manufacturing
Machine sensor event indexing and quality control log analysis with Data Prepper ingestion pipelines and Dashboard-based threshold alerting.
Retail
In-store and online product search with ISM rollover policies managing high-volume index growth across peak promotional periods.
Banking and Financial Services
Document-level security, per-tenant index isolation, encrypted cluster operations, and SOC 2 and PCI-DSS compliant audit logging.
Logistics and Supply Chain
Shipment tracking, event indexing, and warehouse operation data with cross-cluster replication for multi-region availability and resilience.
Technology and SaaS
Multi-tenant index namespace isolation, vector search for AI-powered product features, and Data Prepper pipelines for application log ingestion.
Ksolves: Insights from Enterprise Experts
Explore the latest real-time data processing trends, stream processing strategies, and expert insights for building scalable, reliable, and high-performance data environments.
Success Stories from Global Enterprises
Ksolves Big Data Experts have delivered excellence for multiple clients operating across industries. Explore the case studies and experience the Ksolves Impact.
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion, and billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes
Migration– Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom – 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse – Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift – Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms are unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion, and billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration, Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom – 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse – Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift – Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms are unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Frequently Asked Questions
Everything you need to know before choosing an OpenSearch support partner.
Few vendors provide dedicated, production-grade OpenSearch support. Ksolves is a specialist OpenSearch consulting and enterprise OpenSearch support company offering 24/7 managed OpenSearch service with defined SLA, hands-on cluster engineering, and end-to-end coverage across the USA and globally.
A red cluster means one or more primary shards are unassigned. Most common causes are a data node going offline, a disk hitting the flood stage watermark, or a failed index recovery. Use the cluster allocation explain API to identify the cause and reassign shards or contact an OpenSearch expert for immediate resolution.
OpenSearch is a fork of Elasticsearch 7.10 and maintains API compatibility for most operations. Migration involves an index mapping audit, plugin replacement, and authentication changes, executed via snapshot-restore or reindex, depending on cluster size and downtime tolerance.
OpenSearch is an open-source fork of Elasticsearch 7.10, maintained by AWS. It offers full API compatibility, a built-in security plugin at no cost, vector search via k-NN, and Data Prepper for ingestion without Elastic’s licensing restrictions.
Most latency issues come from oversized shards, unoptimized aggregations, or poorly configured k-NN indices. Profiling queries using the Profile API, right-sizing shard counts, and tuning HNSW parameters for vector search typically reduce latency by 60 to 80 percent.
Data Prepper is OpenSearch’s native server-side ingestion pipeline for logs, traces, and metrics. It replaces Logstash in OpenSearch-native architectures and supports processors for parsing, filtering, and enrichment before data lands in the cluster.
The k-NN plugin enables approximate nearest neighbor search using HNSW or IVF algorithms stored as k-NN indices. It is used for semantic search, AI-powered recommendations, and retrieval-augmented generation (RAG) pipelines.
Yes. Ksolves is a trusted OpenSearch managed service provider in the USA serving enterprises across fintech, healthcare, e-commerce, and SaaS. We provide follow-the-sun coverage with US-hours primary support and 24/7 escalation paths for critical incidents, regardless of time zone.
Yes. As a leading OpenSearch support service company in India, Ksolves operates a dedicated offshore OpenSearch engineering team that works alongside US and European clients on a blended delivery model. This gives global enterprises continuous expert coverage without the cost of building a round-the-clock internal team.
Yes. OpenSearch is fully open-source under the Apache 2.0 license with no licensing cost. Operational costs come from infrastructure, management, and support. Ksolves provides managed OpenSearch service and OpenSearch SLA support so teams get enterprise-grade reliability without the overhead.
Yes, with US hours and 24/7 global coverage. Enterprise OpenSearch support clients receive region-specific compliance configurations, including GDPR and SOC 2 audit logging. OpenSearch SLA support with 30-minute acknowledgment and 2-hour resolution applies across all geographies.
