OpenSearch Consulting and Support Services
Get Expert Consultation & Proactive Support for OpenSearch to Ensure Your Clusters Stay Secure, Stable, and
High Performing
Dedicated OpenSearch Support by Experts
SLA-Backed Responses
24x7 Global Coverage
Support from Experienced Professionals
Opensearch Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why is Ksolves the Trusted Choice of Global
Teams for Enterprise-Grade OpenSearch Support?
OpenSearch is more than just a search engine; it’s a foundation for real-time analytics,
observability, and log intelligence. At Ksolves, we deliver expert OpenSearch
support that ensures
blazing-fast performance, robust security, and zero-downtime scalability for mission-critical workloads.
True 24x7 Global Support
Get round-the-clock, 365-day access to expert support teams that work across time zones to keep your
OpenSearch clusters healthy, performant, and resilient—no matter where you are.
International Compliance You
Can Count On
Can Count On
Ksolves is ISO 27001, SOC 2 Type II, and GDPR-compliant, ensuring your data and operations meet
stringent global compliance standards with ease and confidence.
Audit-Ready Support
Every change, query tune-up, and configuration is logged and available on demand. Enjoy total
visibility and auditability of your OpenSearch environment at all times.
SLAs That Deliver
We commit to fast response and resolution times with enterprise-grade SLAs. Whether it’s an indexing
hiccup or cluster imbalance, we’re on it—before it impacts your users.
OpenSearch Experts
at Your Service
at Your Service
Our certified engineers specialize in OpenSearch’s architecture, APIs, security model, and
plugins—from Dashboards and SQL to Anomaly Detection and Index State Management.
Reporting and Root Cause Analysis
Receive regular performance insights, SLA metrics, and in-depth RCA reports that help you understand
root causes and take preventive measures for future reliability.
SOPs & Knowledge Base
Leverage proven SOPs for cluster scaling, shard rebalancing, snapshot restores, and more. Our
internal knowledge base ensures faster resolution and operational continuity.
Security and Risk Mitigation
We help implement role-based access controls, data encryption, SSO integrations, and audit
logging—building a secure, enterprise-ready search platform.
Global Client References and
Case Studies
Case Studies
Join the ranks of satisfied global enterprises that trust us with our OpenSearch support. Our proven
track record of success is reflected in our extensive client case studies.
Our End-to-End OpenSearch Support Services
Cluster Health Monitoring & Maintenance
Keep your OpenSearch clusters healthy with 24x7 monitoring, preventive care, and performance tuning.
Index Optimization & Query Tuning
Enhance search speed and efficiency with expertly optimized index structures and query performance.
Plugin Management (including Dashboards, SQL, and Anomaly Detection)
Seamlessly manage and configure essential OpenSearch plugins for advanced analytics and insights.
Version Upgrades
Ensure smooth and secure upgrades to newer OpenSearch versions with minimal downtime and full compatibility checks.
OpenSearch Production Support
Get immediate help for critical issues from a dedicated support team available around the clock.
Real-Time Log and Metric Observability
Gain complete visibility into your OpenSearch environment with real-time logs and metric dashboards.
Custom Alerting and Monitoring Setup
Receive proactive notifications with tailored alerts and monitoring tuned to your business needs.
Our End-to-End OpenSearch Support Services
Cluster Health Monitoring & Maintenance
Cluster Health Monitoring & Maintenance
Keep your OpenSearch clusters healthy with 24x7 monitoring, preventive care, and performance tuning.
Index Optimization & Query Tuning
Index Optimization & Query Tuning
Enhance search speed and efficiency with expertly optimized index structures and query performance.
Plugin Management (including Dashboards, SQL, and Anomaly Detection)
Plugin Management (including Dashboards, SQL, and Anomaly Detection)
Seamlessly manage and configure essential OpenSearch plugins for advanced analytics and insights.
Version Upgrades
Version Upgrades
Ensure smooth and secure upgrades to newer OpenSearch versions with minimal downtime and full compatibility checks.
OpenSearch Production Support
OpenSearch Production Support
Get immediate help for critical issues from a dedicated support team available around the clock.
Real-Time Log and Metric Observability
Real-Time Log and Metric Observability
Gain complete visibility into your OpenSearch environment with real-time logs and metric dashboards.
Custom Alerting and Monitoring Setup
Custom Alerting and Monitoring Setup
Receive proactive notifications with tailored alerts and monitoring tuned to your business needs.
Our OpenSearch Consulting Services
Platform Architecture Consulting
Design and architect a scalable, secure, and high-performing OpenSearch platform tailored to your business needs.
OpenSearch Platform Deployment Service
Get expert-led deployment of your OpenSearch environment—optimized for reliability, speed, and future growth.
Migration to OpenSearch from Elasticsearch or Other Systems
Ensure a smooth, risk-free migration to OpenSearch with complete data integrity and minimal downtime.
Performance Benchmarking & Tuning Advisory
Uncover performance gaps and boost system responsiveness with expert benchmarking and tuning guidance.
Security Hardening & Role-Based Access Design
Implement robust security frameworks with fine-grained role-based access controls and enterprise-grade hardening practices.
Power Your Search with Expert-Led OpenSearch Consultation and Support!
Say goodbye to downtime and scaling headaches. Ksolves delivers top-tier OpenSearch support to ensure your
environment is secure, stable, and blazing fast– 24x7.
Frequently Asked Questions
How do I know if my OpenSearch cluster needs support?
Your OpenSearch cluster may require support if you notice any of the following signs:
- Slow query performance or increased latency
- Frequent cluster node failures or downtime
- Data ingestion errors or indexing issues
- Problems during scaling or upgrades
- Security alerts or unauthorized access attempts
Can support provide training and best practices?
Yes. Many support packages include:
- Onboarding and knowledge transfer
- Query optimization tips
- Dashboards and visualization best practices
What if I need help with data recovery?
You can hire a support service provider. We can assist with:
- Restoring from snapshots
- Troubleshooting corrupted indices
- Recovering lost or accidentally deleted data
Can Ksolves assist with migrating from Elasticsearch to OpenSearch?
Yes, the Migration support includes:
- Assessing cluster compatibility
- Planning migration strategy
- Ensuring minimal downtime during transition
- Validating plugins and dashboards
Is there help available for data ingestion pipelines?
Yes. Support includes troubleshooting ingestion errors, integrating with tools like Logstash, Kafka, or Kinesis, and optimizing data flows.
