PostgreSQL Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages

Why is Ksolves a Trusted Choice of Global
Teams for PostgreSQL Support Service?

At Ksolves, we offer end-to-end PostgreSQL support that blends performance, reliability,
and security for mission-critical applications. Whether you're running a startup or scaling a global
enterprise, we make PostgreSQL work harder and smarter for you.

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True 24x7 Global Support
Access round-the-clock, 365 days a year support from our global teams, ready to resolve issues across multiple time zones—whenever you need us.
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International Compliance You Can Count On
We adhere to ISO 27001, SOC 2 Type II, and GDPR standards, ensuring that your PostgreSQL environments remain secure, compliant, and audit-ready.
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Audit-Ready Support
Access detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.
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SLAs That Deliver
We promise fast response times with guaranteed resolution schedules, so you can rest easy knowing your PostgreSQL database is in expert hands. Your uptime is our priority.
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PostgreSQL Experts at Every Layer
From query tuning and indexing to replication, high availability, and failover, our certified DBAs and engineers deliver deep expertise at every level of the stack.
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Reporting and Root Cause Analysis
Stay informed with regular reports on performance, SLAs, and uptime. For critical issues, receive a detailed Root Cause Analysis to help prevent future disruptions.
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SOPs & Knowledge Base
Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.
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Security and Risk Mitigation
Your data’s security is our top priority. We ensure encrypted communications, secure portals, and risk management strategies to keep your systems safe and compliant.
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Global Client References and Case Studies
Join the ranks of satisfied global enterprises that trust us with our PostgreSQL support. Our proven track record of success is reflected in our extensive client case studies.

Don’t Let PostgreSQL Hold You Back—Fix It
Fast with Our Experts

Cassandra Support
Our End-to-End PostgreSQL Solutions
Performance Optimization

Maximize your PostgreSQL's efficiency by fine-tuning queries, reducing latencies, and improving throughput.

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24x7 Monitoring & Issue Resolution

Our team monitors your PostgreSQL clusters round-the-clock to address bottlenecks and minimize downtime.​

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Deployment & Scaling

Implement, upgrade, or scale PostgreSQL clusters to meet evolving business needs.

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Integration with Data Ecosystems

Connect PostgreSQL with tools like Hadoop, Kafka, and Cassandra for streamlined workflows.​

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Data Security & Compliance

Ensure your PostgreSQL workflows adhere to security and regulatory standards.

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Custom Development

Build tailored PostgreSQL applications to meet your unique data processing requirements.​

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Migration Assessment

Smooth PostgreSQL migrations with minimal disruption—even in complex environments.

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Health Check & Upgrades

In-depth architecture reviews, upgrade guidance, and future-ready optimization.

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Performance Tuning

Boost database efficiency with expert tuning and query optimization.

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Account Management

Proactive planning and support for upgrades, maintenance, and performance.

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Our End-to-End PostgreSQL Solutions
Performance Optimization
Performance Optimization

Maximize your PostgreSQL's efficiency by fine-tuning queries, reducing latencies, and improving throughput.

Support Image
24x7 Monitoring & Issue Resolution
24x7 Monitoring & Issue Resolution

Our team monitors your PostgreSQL clusters round-the-clock to address bottlenecks and minimize downtime.​

Support Image
Deployment & Scaling
Deployment & Scaling

Implement, upgrade, or scale PostgreSQL clusters to meet evolving business needs.

Support Image
Integration with Data Ecosystems
Integration with Data Ecosystems

Connect PostgreSQL with tools like Hadoop, Kafka, and Cassandra for streamlined workflows.​

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Data Security & Compliance
Data Security & Compliance

Ensure your PostgreSQL workflows adhere to security and regulatory standards.​

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Custom Development
Custom Development

Build tailored PostgreSQL applications to meet your unique data processing requirements.​

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Migration Assessment
Migration Assessment

Smooth PostgreSQL migrations with minimal disruption—even in complex environments.

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Health Check & Upgrades
Health Check & Upgrades

In-depth architecture reviews, upgrade guidance, and future-ready optimization.

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Performance Tuning
Performance Tuning

Boost database efficiency with expert tuning and query optimization.

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Account Management
Account Management

Proactive planning and support for upgrades, maintenance, and performance.

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Need Urgent PostgreSQL Support? We’re Just a Call Away
Is your PostgreSQL setup facing critical performance challenges? Our experts are here to help you. Reach out for prompt support—our experts will connect with you without delay. Our experts will diagnose and fix the issue while restoring full functionality and performance with minimal downtime.
Cassandra Support
Frequently Asked Questions
What does PostgreSQL support include?

Our support covers installation, configuration, performance tuning, high availability setup, query optimization, security hardening, and ongoing maintenance to keep your database running smoothly.

Why choose professional PostgreSQL consulting?

Expert consultants help you design scalable architectures, prevent costly downtime, and implement best practices, ensuring your database is ready for growth and mission-critical workloads.

Can you assist with PostgreSQL upgrades or migrations?

Yes. We handle version upgrades, cloud migrations, and cross-platform moves (e.g., from Oracle, MySQL, or SQL Server) with minimal downtime and thorough data validation.

Do you provide 24/7 emergency support?

Yes! Our team offers round-the-clock monitoring and rapid response to incidents such as server crashes, replication failures, or performance degradation.

Can you optimize slow queries and improve performance?

Yes. We perform detailed query analysis, index tuning, and configuration adjustments to reduce latency and enhance throughput.

Do you support cloud-hosted PostgreSQL (AWS RDS, Azure Database, GCP)?

We work with on-premise deployments and major cloud providers, offering configuration, scaling, and cost-optimization guidance for managed PostgreSQL services.