We support a broad set of platform and performance concerns, covering slow-running queries, failed or stale reflections, metadata and catalog errors, cluster resource constraints, and connector setup problems. Our scope also includes access and permission issues, along with scaling, concurrency, and workload management challenges to keep systems stable and responsive.
Dremio Support Services
24×7 Expert Dremio Support & Consulting Services for High-Performance Data Lakehouse Analytics
Dedicated Dremio Support Services From Experts
24x7 Support
Expert Dremio
Support Team
Support Team
SLA-Based Delivery
Dremio Support Packages
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why Ksolves is a Trusted Choice of Global
Teams for Dremio Support?
When every decision depends on data, you need a partner who responds fast and delivers
measurable results. Ksolves combines speed, transparency, and enterprise-grade compliance to
keep your Dremio environment resilient and always ready for analytics.
True 24×7 Global Support
24×7 assistance across time zones, so you get help the moment you need it.
International Compliance You Can Count On
ISO 27001, SOC 2 Type II, and GDPR-aligned practices ensure top-tier data security and regulatory adherence.
Audit-Ready Transparency
Detailed ticket logs, RCA documentation, and SLA tracking keep you prepared for internal and external audits.
SLAs That Deliver
Guaranteed response and resolution times mean your Dremio lakehouse stays highly available and high-performing.
Dremio Experts
Seasoned engineers with deep knowledge of Dremio’s query engine, reflections, and cloud integrations handle even the most complex deployments.
Reporting & Root Cause Analysis
Regular health reports, performance insights, and detailed RCAs prevent future disruptions.
SOPs & Knowledge Base
A comprehensive repository of procedures and quick-fix guides empowers faster resolutions and proactive maintenance.
Security & Risk Mitigation
End-to-end encryption, secure support portals, and risk-management best practices safeguard your data.
Our Dremio Consulting and Support Services
Dremio Consulting
We provide expert Dremio Consulting Services that help businesses to implement, optimize, and manage Dremio for faster analytics, seamless BI integration, and cost-efficient data lake performance.
Cluster Sizing & Capacity Planning
Our specialists design your infrastructure to handle current demands and future growth, preventing both extra costs and performance issues.
Data Modeling & Semantic Layer
We develop a clear, logical semantic layer that empowers self-service analytics and delivers faster, more accurate insights.
Integration & ETL Pipelines
From cloud storage to BI tools and legacy platforms, our team ensures seamless data integration with reliable ETL pipelines.
Dremio Implementation & Deployment
Our experts handle the entire setup and configuration for on-premises, cloud, or hybrid environments for a smooth, worry-free start.
Performance Tuning & Optimization
We fine-tune reflections, caching strategies, and queries to deliver lightning-fast analytics and consistent performance.
Troubleshooting & Issue Resolution
Count on our team to quickly pinpoint root causes and resolve ingestion, metadata, or query bottlenecks before they impact your business.
Data Ingestion & Management
We design and maintain reliable data pipelines with real-time monitoring to keep operations running seamlessly.
Training & Knowledge Transfer
Hands-on sessions equip your data engineering and analytics teams with the skills and confidence to manage and optimize Dremio long-term.
Our Dremio Consulting and Support Services
Dremio Consulting
Dremio Consulting
We provide expert Dremio Consulting Services that help businesses to implement, optimize, and manage Dremio for faster analytics, seamless BI integration, and cost-efficient data lake performance.
Cluster Sizing & Capacity Planning
Cluster Sizing & Capacity Planning
Our specialists design your infrastructure to handle current demands and future growth, preventing both extra costs and performance issues.
Data Modeling & Semantic Layer
Data Modeling & Semantic Layer
We develop a clear, logical semantic layer that empowers self-service analytics and delivers faster, more accurate insights.
Integration & ETL Pipelines
Integration & ETL Pipelines
From cloud storage to BI tools and legacy platforms, our team ensures seamless data integration with reliable ETL pipelines.
Dremio Implementation & Deployment
Dremio Implementation & Deployment
Our experts handle the entire setup and configuration for on-premises, cloud, or hybrid environments for a smooth, worry-free start.
Performance Tuning & Optimization
Performance Tuning & Optimization
We fine-tune reflections, caching strategies, and queries to deliver lightning-fast analytics and consistent performance.
Troubleshooting & Issue Resolution
Troubleshooting & Issue Resolution
Count on our team to quickly pinpoint root causes and resolve ingestion, metadata, or query bottlenecks before they impact your business.
Data Ingestion & Management
Data Ingestion & Management
We design and maintain reliable data pipelines with real-time monitoring to keep operations running seamlessly.
Training & Knowledge Transfer
Training & Knowledge Transfer
Hands-on sessions equip your data engineering and analytics teams with the skills and confidence to manage and optimize Dremio long-term.
Frequently Asked Questions
Can you help optimize Dremio performance?
Yes. We fine-tune queries, update reflection strategies, enhance data source configurations, manage workloads, and optimize cluster resources to boost performance and reduce compute costs.
Do you assist with Dremio deployments on AWS, Azure, or Kubernetes?
Yes. We support deployment, scaling, and administration of Dremio on AWS, Azure, GCP, Kubernetes, OpenShift, and hybrid environments.
Do you offer support for Dremio Reflections?
Yes. We help design, configure, and maintain Reflections to ensure faster queries, lower resource consumption, and efficient data acceleration.
What types of issues do you troubleshoot?
Do you support both Dremio Community and Enterprise editions?
Yes. We provide support for all editions of Dremio.
Supercharge Your Dremio Lakehouse with Experts
Experiencing slow queries, metadata-store issues, or scaling challenges? We can help you. Our experts specialize in fine-tuning reflections, optimizing cluster resources, and ensuring predictable performance.
