24/7 Pentaho Support
Keep Your BA Server, DI
Server, and ETL Pipelines
Stable and Always Available
We are Open source Code Contributor
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Pentaho Support Services Built to Meet Enterprise Data Integration and Business Analytics Standards
En(AI)blingTM Success for Industry Leaders
Pentaho Support Packages
Choose the Pentaho support contract that fits your environment and response expectations. From PDI job failures and Carte crashes to BA Server degradation and Quartz scheduler failures, we respond fast.
Standard
Advanced
Platinum
What Ksolves Has Delivered for Organizations Running Pentaho at Scale
Enterprises across financial services, healthcare, retail, and technology trust Ksolves to deliver stable PDI pipeline operations, reliable BA Server performance, and audit-ready Pentaho infrastructure.
99.99%
SLA Maintained
SLA Maintained
Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.
40%
Lower TCO
Lower TCO
From licensing audits to compute consolidation, Ksolves cuts total cost of ownership by 40%, without cutting corners on performance or reliability.
98%
Contract Renewal Rate
Contract Renewal Rate
We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.
30 Min
Turnaround Time
Turnaround Time
Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.
Pentaho Support Services to Keep Your Full ETL and Analytics Stack Running at Scale
Our experts will handle your entire Pentaho lifecycle from PDI deployment and Carte configuration to BA Server tuning, and 24x7 managed Pentaho support.
24/7 Pentaho Operations
Keeps PDI jobs, Carte servers, BA Server, DI Server, and Quartz running so teams focus on insights, not incidents.
- BA Server and DI Server health monitoring covering Tomcat JVM heap, thread pool, and pentaho.log error rate
- Quartz scheduler monitoring covering failed triggers, missed fire times, and thread starvation
- Carte server availability monitoring covering remote ETL execution failures and cluster node status
- PDI repository health tracking covering Jackrabbit size, database connection pool, and lock contention
- Monthly Pentaho maintenance services reviews covering PDI job success rates and BA Server response times
Pentaho Monitoring Service Across Every Layer
Every layer monitored with structured reports on a defined cadence.
- Prometheus and Grafana dashboards for BA Server Tomcat response times, JVM heap, and active sessions
- Quartz trigger failure and missed fire alerting routed to Slack, PagerDuty, or OpsGenie
- Carte cluster node availability and ETL job failure rate monitoring with threshold alerting
- PDI repository connection pool exhaustion monitoring with auto-alerting on threshold breach
- pentaho.log error rate tracking and retention for SOC 2 and HIPAA compliance evidence
Pentaho Performance Tuning Service
We fix Pentaho performance at the BA Server, DI Server, PDI, and Carte layers with validated baselines.
- BA Server JVM heap tuning covering Tomcat -Xms and -Xmx settings, GC policy, and thread pool sizing
- Mondrian OLAP cache configuration covering MDX cache size, segment cache backend, and flush scheduling
- PDI transformation tuning covering row buffer size, KETTLE_MAX_LOG_SIZE_IN_LINES, and database connection pooling
- Quartz thread pool and misfire policy tuning to prevent job starvation under high concurrent schedule loads
- Carte cluster load balancing and slave server configuration to distribute PDI execution across nodes
Production Pentaho Deployment, Fully Documented
Fresh Pentaho support service deployment or BI migration delivered production-ready with runbooks.
- Architecture design covering BA Server, DI Server, Carte topology, PDI repository backend, and Quartz database
- BA Server on Tomcat with PostgreSQL or MySQL as the Jackrabbit JCR repository and Quartz scheduler database
- DI Server setup with PDI enterprise repository, Quartz scheduling, security provider, and Carte servlet enablement
- LDAP and Active Directory integration for centralized user and role management across BA Server and DI Server
- Kitchen and Pan command line setup for batch scheduling via cron without DI Server dependency
Zero Downtime Pentaho Upgrades and ETL Platform Migration
Pentaho upgrades and BI platform migrations with full validation before cutover.
- Pre-upgrade audit covering deprecated PDI steps, plugin compatibility, Jackrabbit SearchIndex nodes, and Quartz schema
- BA Server and DI Server upgrade with Jackrabbit backup and pentaho-solutions directory migration before cutover
- Quartz database schema migration and pg_hba.conf permission validation for PostgreSQL scheduler environments
- Legacy BI migration from Tableau, SSRS, or MicroStrategy covering report recreation and Mondrian schema translation
- Post-upgrade validation covering PDI job execution via Kitchen, BA Server reports, and LDAP authentication
Every Layer Secured and Audit-Ready
Authentication, authorization, and access controls without impacting ETL or report performance.
- LDAP and Active Directory integration with Pentaho security provider for role-based access across BA Server and DI Server
- Row-level security in Pentaho Analyzer and Interactive Reporting mapped to user roles and team boundaries
- TLS configuration for BA Server and DI Server Tomcat endpoints with certificate management and HTTPS enforcement
- PDI repository permission management covering job and transformation execute, read, and write permissions per role
- Audit log retention for BA Server report access, PDI job execution, and user logins for SOC 2 and HIPAA compliance
Through the Client's Lens
Why Ksolves Is a Trusted Enterprise Pentaho Support Company for Global Teams?
Ksolves delivers Pentaho support services with SLA-backed response times across PDI, BA Server, Carte, Quartz, and Mondrian. Need a Pentaho support contract or want to outsource Pentaho support entirely? Pentaho support sits within our wider Big Data analytics services, where we deliver consistent outcomes with documented runbooks and defined escalation paths.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries We Help Scale with Pentaho
As a trusted Pentaho support services provider in the USA, Ksolves tailors managed Pentaho support around your PDI job complexity, report user scale, compliance requirements, and data source diversity.
Telecom
CDR analytics pipelines and network KPI reporting with PDI transformations connecting to high-volume relational and columnar data sources.
Healthcare
HIPAA-compliant Pentaho deployments for clinical data integration and patient outcome reporting with LDAP authentication and row-level security.
Financial Services
Trade data ETL pipelines, regulatory reporting with Pentaho Analyzer, and PCI DSS-aligned deployments with SOC 2-ready audit logging.
Retail and E-Commerce
Sales performance dashboards and inventory analytics pipelines with PDI connecting to POS systems, CRM platforms, and data warehouses.
Manufacturing
Production throughput ETL and equipment performance reporting with PDI transformations feeding Pentaho Analyzer dashboards for operations teams.
Banking
Regulatory reporting pipelines, risk analytics dashboards, and BCBS 239-aligned governance with Pentaho row-level security and audit-ready logging.
Logistics and Supply Chain
Shipment tracking ETL and carrier performance reporting with scheduled PDI jobs feeding Pentaho Analyzer for daily operations teams.
Technology and SaaS
Product usage analytics, multi-tenant reporting isolation, and billing ETL with PDI and Pentaho Analyzer serving per-tenant dashboards.
Education
Research data integration and institutional analytics with FERPA-aligned access control, LDAP-secured Pentaho deployments, and row-level security.
Public Sector
Government data integration pipelines and compliance reporting with TLS enforcement, centralized LDAP authentication, and audit-ready Pentaho deployments.
Ksolves: Insights from Enterprise Experts
Explore the latest real-time data processing trends, stream processing strategies, and expert insights for building scalable, reliable, and high-performance data environments.
Success Stories from Global Enterprises
Ksolves Big Data Experts have delivered excellence for multiple clients operating across industries. Explore the case studies and experience the Ksolves Impact.
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration, Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom, 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse, Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift- Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms are unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration, Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom, 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse, Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift- Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms are unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Frequently Asked Questions
Everything you need to know before choosing a Pentaho support services partner.
24×7 managed Pentaho support across BA Server, DI Server, Carte, Quartz, and PDI repository, plus ETL job monitoring, version upgrades, and root cause analysis for every critical incident.
The Ksolves Pentaho health check service covers BA Server JVM and thread pool health, Quartz trigger state, Carte cluster status, PDI Jackrabbit repository size, Mondrian cache hit rate, LDAP configuration, TLS certificate expiry, and a prioritized remediation report.
Ksolves backs up Jackrabbit and pentaho-solutions, validates SearchIndex nodes, migrates Quartz database schema, re-applies LDAP configuration, and validates PDI jobs via Kitchen and BA Server reports before removing the rollback option.
Yes. Ksolves offers structured Pentaho support contracts covering incident response, BA Server and scheduler monitoring, PDI job management, scheduled upgrades, and customized to your environment and compliance requirements.
Yes. Ksolves maps ETL logic to PDI transformation steps, validates row-level output parity, configures Kitchen-based scheduling or Quartz triggers, and sets up PDI repository version control before production cutover.
Start with a discovery call covering your Pentaho version, topology, and compliance needs. Ksolves proposes a Pentaho support contract tier, onboards into our Pentaho monitoring service within the first week, and reduces critical incident response to under 30 minutes.
Yes. Ksolves is a trusted Pentaho support services provider in the USA with 24×7 global coverage. European clients under GDPR receive compliant deployments with audit logging. Critical incident Pentaho support contract SLA: 30-minute acknowledgment and 2-hour resolution.
Pentaho ETL errors are caused by database connection failures, incompatible JDBC drivers in the PDI lib directory, or data type mismatches. Ksolves diagnoses through PDI transformation logs, validates JDBC drivers, and configures step-level error handling to prevent recurrence.
Pentaho not working is caused by Jackrabbit repository corruption, incorrect Quartz schema, or insufficient JVM heap in the Tomcat startup script. Ksolves diagnoses through pentaho.log, repairs Jackrabbit or Quartz schema, and restores full BA Server availability.
A Pentaho job failure is caused by expired PDI database connections, Quartz trigger misfiring due to thread pool exhaustion, or Kitchen commands failing due to incorrect repositories.xml credentials. Ksolves restores connections, corrects repositories.xml, and tunes Quartz thread pool settings to prevent silent failures.
