24/7 Grafana Support
Keep Your Dashboards
Running at Full Precision
We are Open source Code Contributor
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Grafana Support That's Built to Meet the World's Strictest Observability and Compliance Standards
En(AI)blingTM Success for Industry Leaders
Grafana Support Packages
Every Grafana Support Services plan is designed around a specific operational reality. Choose the one that matches how critical your Grafana environment is and how quickly you need expert support when issues arise.
Standard
Advanced
Platinum
What Ksolves Has Delivered for Organizations Running Grafana at Scale
Across fintech, telecom, healthcare, and SaaS, enterprises trust Ksolves' AI-first Grafana support services to deliver stable dashboards, reliable alerting pipelines, and scalable visualization infrastructure.
99.99%
SLA Maintained
SLA Maintained
Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.
40%
Lower TCO
Lower TCO
From licensing audits to compute consolidation, Ksolves cuts total cost of ownership by 40%, without cutting corners on performance or reliability.
98%
Contract Renewal Rate
Contract Renewal Rate
We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.
30 Min
Turnaround Time
Turnaround Time
Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.
Grafana Support Services to Keep Your Full Visualization Stack Running at Scale
From initial deployment and data source configuration to performance tuning and 24/7 managed operations, one team handles your entire Grafana lifecycle.
24/7 Managed Grafana Operations
Ksolves certified engineers monitor, manage, and optimise your Grafana environments around the clock so your team focuses on visualization outcomes, not infrastructure incidents.
- Automated Grafana server health and rendering service monitoring
- Data source lifecycle management across Prometheus, Loki, Tempo, InfluxDB, and Elasticsearch
- Alerting pipeline maintenance covering alert rules, contact points, and notification policies
- Plugin installation, version management, and compatibility validation
- Dashboard version governance with history tracking and rollback capability
- Monthly health reviews covering query performance, panel errors, and alert accuracy
Dashboard Development and Optimisation
Ksolves engineers design, build, and optimise Grafana dashboards for production environments where panel accuracy, query speed, and alerting reliability are business-critical.
- Custom dashboard design covering metrics, logs, and traces across all connected data sources
- PromQL and LogQL query optimisation, replacing expensive expressions with pre-recorded metrics
- Dashboard variable audit replacing high-cardinality dropdowns with scoped template variables
- Rendering service tuning for image and PDF export performance
- Refresh interval tuning per dashboard class to reduce unnecessary data source load
- Slow panel diagnosis using Grafana query inspector and data source profiling
Zero Downtime Upgrades and Platform Migration
Ksolves executes Grafana version upgrades, OSS to Enterprise migrations, and legacy APM replacements with full validation before cutover and zero metric gap guaranteed.
- Pre-upgrade audit covering deprecated panel types, plugin API changes, and dashboard schema differences
- Rolling upgrade execution with database schema migration validation and dashboard render confirmation
- Grafana OSS to Enterprise migration with feature flag enablement and license configuration
- Dashboard export and import across instances with UID preservation and variable mapping
- Legacy Kibana or Datadog dashboard migration with query translation and panel remapping
- Post-upgrade benchmarking covering query response, alert evaluation, and rendering latency
Every Layer. Audit-Ready Always.
Ksolves hardens every layer of your Grafana stack with authentication, encryption, and audit logging without impacting dashboard or query performance.
- TLS configuration for Grafana HTTP server and data source connections with automated certificate rotation
- LDAP, SAML, and OAuth2/OIDC integration with role-assigned team and org permissions
- RBAC configuration with viewer, editor, and admin scopes per org and dashboard folder
- Kubernetes network policies restricting Grafana access to authorised namespaces
- CVE monitoring and patch advisory for Grafana, Loki, Tempo, and all installed plugins
- Audit log configuration for SOC 2 and HIPAA compliance evidence
Grafana Training and Architecture Advisory
Ksolves equips your engineering teams with the knowledge and architecture guidance to operate Grafana confidently at production scale.
- Hands-on training covering dashboard design, alerting, and data source management
- PromQL and LogQL query writing workshops for platform and observability engineers
- Architecture advisory covering data source topology, storage selection, and dashboard structure
- Grafana Operator and Kubernetes deployment guidance with GitOps-based config management
- Runbook creation and incident response playbook design for Grafana outages
- Quarterly reviews covering dashboard performance, alert accuracy, and stack health trends
Through the Client's Lens
Why Ksolves Is a Trusted Choice of Global Teams for Grafana Support
From slow dashboards and broken data sources to Grafana Enterprise migrations and Loki integrations, Ksolves is your Grafana managed services partner with SLA-backed response and proven production expertise.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries We Help Scale with Grafana
Every industry runs Grafana differently. Ksolves tailors its Grafana Enterprise Support Services around unique ingestion volumes, dashboard complexity, compliance requirements, and operational demands.
Telecom
Carrier-grade Grafana deployments covering network telemetry, CDR pipeline observability, and RAN node alerting across multi-site Prometheus infrastructure.
Healthcare
HIPAA-compliant Grafana management for patient data pipelines, clinical uptime monitoring, and audit-ready RBAC across regulated environments.
E-commerce
Grafana environments tracking checkout latency, inventory API SLOs, and order pipeline throughput with alerting tuned for peak and promotional traffic.
Fintech
Grafana deployments covering transaction latency, payment gateway availability, and fraud detection response times with zero scrape gaps and full audit trails.
Entertainment
Grafana stacks monitoring CDN edge performance, video streaming quality, and recommendation pipeline health with dynamic alerting for traffic surges.
Manufacturing
Shop floor IoT telemetry and MES metrics connected via custom exporters with windowed alerting on throughput deviations and predictive maintenance thresholds.
Retail
Grafana monitoring for POS availability, loyalty API response times, and customer data pipeline health across physical and digital channels.
Banking and Financial Services
Encrypted Grafana deployments with per-tenant RBAC, multi-jurisdiction regulatory dashboards, and SOC 2 and PCI-DSS audit-ready observability.
Logistics and Supply Chain
Grafana dashboards covering shipment tracking availability, WMS health, and carrier integration throughput with real-time Prometheus aggregation.
Technology and SaaS
Multi-tenant Grafana across AWS, GCP, and Azure with per-org metric isolation, SLO-based error budget dashboards, and billing pipeline observability.
Ksolves: Insights from Enterprise Experts
Explore the latest Grafana trends, observability strategies, and expert insights for building scalable, reliable visualization environments.
Success Stories from Global Enterprises
Ksolves observability experts have delivered measurable outcomes for enterprises running Grafana across industries through proactive Grafana Managed Services.
Prometheus, Grafana, and Thanos Monitoring Stack
Challenge
No real-time monitoring or long-term metric storage, making incident detection and root cause analysis unreliable.
Solution
Deployed Prometheus for scraping, Grafana for visualization, and Thanos for long-term retention and global query view.
99.9%
Monitoring Uptime Achieved
NiFi Enterprise Automation with Grafana and Thanos
Challenge
No monitoring layer over NiFi data flows, leaving ingestion failures and throughput degradation undetected.
Solution
Integrated Prometheus and Grafana with Thanos-backed storage for real-time NiFi pipeline dashboards, alerting, and historical performance reporting.
100%
Pipeline Visibility Achieved Across All NiFi Data Flows
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration- Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom - 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Prometheus, Grafana, and Thanos Monitoring Stack
Challenge
No real-time monitoring or long-term metric storage, making incident detection and root cause analysis unreliable.
Solution
Deployed Prometheus for scraping, Grafana for visualization, and Thanos for long-term retention and global query view.
99.9%
Monitoring Uptime Achieved
NiFi Enterprise Automation with Grafana and Thanos
Challenge
No monitoring layer over NiFi data flows, leaving ingestion failures and throughput degradation undetected.
Solution
Integrated Prometheus and Grafana with Thanos-backed storage for real-time NiFi pipeline dashboards, alerting, and historical performance reporting.
100%
Pipeline Visibility Achieved Across All NiFi Data Flows
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration- Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom - 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Frequently Asked Questions
Everything you need to know before choosing a Grafana support partner.
Ksolves Grafana managed support covers 24/7 server and alerting pipeline monitoring, data source lifecycle management, dashboard performance optimization, plugin governance, RBAC and SSO configuration, version upgrades, Loki, Tempo, and Grafana Mimir integration, security hardening, and root cause analysis for every critical incident.
Almost always high-cardinality PromQL or LogQL queries, unscoped template variables, or missing recording rules. Ksolves diagnoses slow panels using Grafana’s query inspector and data source profiling tools, identifies the most expensive expressions, and implements pre-computed recording rules. Dashboard load times typically drop by 60 to 85 percent.
Yes. Ksolves performs a pre-upgrade audit covering deprecated panel types, plugin API changes, and dashboard schema differences, executes the upgrade in a staging environment with full panel validation, and runs the production cutover during a defined maintenance window with rollback capability at every stage.
Grafana OSS covers core dashboarding, alerting, and data source connectivity. Grafana Enterprise adds enterprise data source plugins, reporting, audit logging, enhanced RBAC, and data source permissions. Ksolves manages both and advises on the right tier based on your compliance, multi-tenancy, and reporting requirements.
Grafana HA requires a shared database backend such as PostgreSQL or MySQL, a load balancer distributing traffic across multiple Grafana instances, and session-aware sticky routing. Ksolves deploys this pattern on Kubernetes using the Grafana Operator with GrafanaDatasource and GrafanaDashboard CRDs for GitOps-managed configuration.
Ksolves supports all native and community Grafana data sources including Prometheus, Loki, Tempo, InfluxDB, Elasticsearch, PostgreSQL, MySQL, BigQuery, Datadog, Splunk, and custom plugin data sources. We manage data source provisioning, credential rotation, and query performance across all connected backends.
Ksolves supports Grafana across bare-metal Linux, AWS EC2, GCP, Azure, EKS, AKS, GKE, and Grafana Operator deployments on Kubernetes. We also support Grafana in OpenShift, Rancher, and VMware Tanzu clusters, as well as Grafana Cloud integrations with self-hosted data sources.
Ksolves structures Grafana alerting using folder-scoped alert rules, contact point routing by team and severity, and inhibition policies to suppress downstream alerts when root-cause alerts are active. For large organisations, we configure notification policies per Grafana org to allow teams to manage their own alert routing independently.
Yes. Ksolves provides Grafana support across North America and Europe with US-hours and 24/7 global coverage. European clients under GDPR and PCI-DSS receive EU-region metric and log storage with audit logging configured for regulatory compliance. Critical incident SLA of 30-minute acknowledgment and 2-hour resolution applies across all geographies.
