NetSuite Vs Salesforce: Customer Relationship Management software is the current favorite in the business world. We know that a CRM is a pivotal investment for any business and organizations need to ensure they are getting the best product. When you decide that you need to implement CRM software, choosing the correct partner is a crucial but confusing step.
There are multiple CRMs that have many core functionalities such as tracking sales and managing customer information. NetSuite and Salesforce are the two extremely popular CRMs. While Salesforce holds the title of the most popular CRM, NetSuite is quickly establishing itself in the market.
But, choosing a NetSuite or Salesforce Consulting Partner sometimes becomes overwhelming. This is why Ksolves is here to help you. In this article, we will compare the two market leaders and allow you to make a well-informed and smart decision.
Salesforce was founded in 1990 by Marc Benioff. It is a cloud-based CRM software that brings companies and customers together. Earlier it was designed only for small businesses but expanded later for enterprise-level businesses. Salesforce offers various services for sales, marketing, and customer interactions.
Formerly known as NetLedger, NetSuite was founded by Evan Goldberg. NetSuite is now acquired by Oracle and offers both ERP and CRM services. NetSuite is also a cloud-based product and has Capabilities like marketing automation, sales forecasting, order management, etc.
NetSuite vs Salesforce: The Final Clash
There have been a lot of comparisons between NetSuite and Salesforce CRMs, we have picked some extremely useful points to compare the two major game-changers. Let’s start
Accounts, Contacts, And Lead Management
Netsuite CRM offers real-time access to data about future opportunities. It also allows you to efficiently manage status, notes, and important documents.
Salesforce gives you a 360-degree view of customers and their information like contacts, account discussions, etc. With Salesforce you also get insights about customers via their social media handles.
NetSuite CRM does not offer any AI capabilities as of now. But, it is working towards embedded analytics with built-in Artificial Intelligence and Machine Learning capabilities.
On the other hand, Salesforce offers AI-assisted Einstein to automate workflow and offers sales insights. Aiat also provides access to functions like next-step recommendations.
NetSuite allows users to rely on probability forecasting. It supports calculating factors like projected amount, weighted amount and has the ability to create multiple forecasts.
Salesforce supports tracking of the performance of sales representatives with real-time leaderboards and real-time views of team forecasts. The AI-enabled predictive analytics takes salesforce a step higher.
NetSuite’s SuiteCloud technology platform allows integration with both on-premise applications and cloud environments. Users can also create lightweight tailored mobile applications as per requirements.
Salesforce allows virtual integrations with certain ERP, accounting, and content management systems and provides more flexible integration than NetSuite.
Charts and Visualizations
Salesforce has a lot to offer when it comes to charts and visualizations. It helps with an easy understanding of the business metrics.
NetSuite CRM doesn’t have built-in charts and needs to be integrated with analytics dashboards in the SuiteApp.
NetSuite offers different pricing models as per the company’s size. It is a subscription-based software, more expensive, and does not provide any free trial.
Salesforce, on the contrary, is subscription-based, offers different pricing plans, and is more affordable than NetSuite. It also comes with a free trial.
The Final Verdict
Selecting a good CRM that will support your business’s strategy is a very challenging task. We have provided you with some of the major comparisons and insights that will help you in choosing the right partner. Netsuite is evolving but Salesforce is the one-stop solution for every business needs with out-of-the-box functionalities and amazing customization features.
Ksolves is known for its dynamic and fast services. As a certified Salesforce partner, we specialize in implementing Salesforce CRM with hands-on expertise. For any further assistance on Salesforce, write to us in the comment section or visit our website.
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