The world leader in CRM-Salesforce needs no introduction. Being the cloud computing giant, Salesforce specializes in offering CRM and cloud solutions across various industries and establishing its niche in top technology giants of the world like Amazon, Spotify, etc. Salesforce is now expanding its wings in the healthcare sector. Salesforce has introduced the first patient management system known as Salesforce Health Cloud. SFDC Health Cloud integrates CRM capabilities and industry best practices into a single platform that gives businesses a bespoke solution. Being a Salesforce Silver Partner and providing high-tech Salesforce development services, Ksolves brings to you a detailed discussion on the key features of the product.
Significant Benefits Of The Salesforce Health Cloud
Salesforce Healthcare Cloud is a connected business platform. It enables health and life sciences enterprises to achieve customer-centricity at every stage of the wellness experience. Health Cloud, built on the #1 CRM, inherits the strength of the Salesforce Platform, including all of the capabilities of Service Cloud, Salesforce Marketing Cloud Healthcare, and much more. This platform offers the tools to engage more with healthcare communities and offers several benefits, as listed below.
Build Patient Relationships
Salesforce health cloud manages the patient relationship instead of keeping the records. This platform of Salesforce for health helps healthcare providers to improve patient experiences. It is thus evident that this solution focuses more on engaging and empowering patients. The upcoming evolution in the Salesforce Healthcare world is helping patients to become an integral part of the care process. This is possible by providing them access to a health system that is much broader in all aspects.
In addition, patient surveys provide honest input and show that providers focus on continuous improvement and collaboration. You can contact the patient’s primary care physician or any of the external or internal care team members using the Collaboration Tab in Salesforce Healthcare Cloud. Furthermore, it also enables you to integrate third-party device information, such as wearables, into the SFDC Health Cloud application. The integration of third-party data is beneficial in doing routine health checks and much more.
Salesforce healthcare software is assisting the most inventive providers in meeting critical issues of today’s healthcare business. Patients can now access critical data on symptoms, trends, diagnoses, and therapies. Patients can also examine their emergency care programs and search for healthcare providers depending on specialty, region, and other factors. With some simple steps, they can have access to the local emergency services to help them keep well and safe.
A pre-programmed chatbot conversation walks users through a self-assessment with the opportunity to arrange a follow-up session. Along with these, they can also access care plans and recovery tracks which will improve their health literacy. This helps patients achieve better health outcomes, reducing the number of people who must be brought to hospitals. As a consequence, Salesforce Health Cloud allows anybody, wherever in the world, to securely share, transfer, and access data.
Proper Medication Review
Every year, millions of individuals are affected by medication-related mistakes throughout the world. This results in poor health outcomes and increased expenses for both patients and payers. The Medication Review can help you decrease medication-related mistakes by giving you the skills to manage your patients’ medicines effectively. It is a Health Cloud tool, published in Winter ’22, that allows doctors to see a list of medications. These medicines are either being taken by the patient now or have been taken in the past. Furthermore, clinicians can access and document prescription specifics, including dose information, who prescribed the drug, and pharmacy dispensing information. Clinicians can also update a patient’s medication profile by adding new drugs. Additionally, they can create a custom flow on demand and connect it to the Patient Medication Manager Lightning component.
In its FHIR-aligned clinical data architecture, Salesforce for healthcare contains medication-related data. Customers that use the Salesforce platform can benefit from capabilities including medication timeline views, external entity connectivity, and omnichannel prospects. RxNorm integration delivers standardized drug data into the system, which is used to enhance patient outcomes and reduce healthcare costs. RxNorm’s tight connection with our Salesforce Patient Medication Manager lightning component also aids in the detection of probable drug-drug interactions. The Medication Reconciliation tab allows clinicians to quickly manage and reconcile a patient’s medicines list. Therefore, from a single location, you can simply evaluate the patient’s prescription records, find mistakes, and adverse drug interactions, and make suggestions.
Care Team Collaboration
Ensuring excellent patient care involves more than just keeping track of your patient’s information and medical occurrences. It’s all about forming a strong connection with patients and clinicians to support them on their path to better health. Salesforce for health revolutionizes how care coordinators interact with patients. This they do by providing a centralized view of patient’s data, access to a patient’s care team, and the tools. Now, we know that the Salesforce health cloud for providers empowers patients. But along with it, it also provides care teams a holistic view of the care world. They can now collaborate and monitor patients’ data in a much smarter way.
Moreover, the system also takes care of patient acquisition, clinical check-ups, appointments, and access to devices for treatment and medicines. This will consequently help professionals in putting all their focus only on patients. The Salesforce healthcare system has been trying to simplify things for both patients and professionals. Furthermore, experts can contact patients via a single engagement platform, allowing them to get treatments more swiftly and increasing satisfaction.
Salesforce health cloud for providers integrates data from several existing health IT systems into one single platform. Care providers now will not require to switch between multiple systems. They will be able to prioritize tasks, attend to immediate needs, analyze the profile of the patients and take much quicker and more personalized actions. Customizable care plans can assist your patients or members in taking daily actions to enhance their health. You can use care plans to manage chronic diseases, provide preventative treatment, and implement health and wellness regimens. In addition, the Salesforce Health Cloud app is quite useful. It allows caregivers to make use of its capabilities and tailor them to the individual needs of their patients.
Salesforce healthcare focuses on making Artificial Intelligence tools available will add more to the level of personalized attention healthcare providers can offer to their patients. Along with this the system also helps in identifying the patterns and segment population while forecasting the condition of patients and needs and letting them take a proactive approach in providing healthcare to the patients. A single care plan is useful in managing a patient or member, or a care plan can come into use for each ailment the individual has. In any case, you’ll be able to easily manage your patients or members, from those who require only basic care to those who require more extensive, continuing care.
The Final Takeaways
Salesforce offers various cloud solutions for the needs of businesses of various industries. And Salesforce Health Cloud is one such solution. This platform gives various features for healthcare institutions. Some distinguishing features include better health awareness among patients and their respective care teams. Salesforce for health is for addressing a unique set of business requirements for public health, pharmaceutical, providers, MedTech companies, and payers. This includes industry best practices and standards, resulting in increased scalability, lifespan, and accessibility, and a higher return on investment. Furthermore, Salesforce Healthcare Cloud services are redefining healthcare by strengthening partnerships between patients, payers, and providers. It also helps in establishing smoother, uninterrupted communication between various healthcare professionals. Salesforce for healthcare enables caregivers to perceive patients as valued customers who have options about who they trust. Therefore, Salesforce health cloud is surely the future and the next standard of medical innovation.
Ksolves’ Salesforce Development Services
Ksolves is an official Salesforce partner and one of the leading Salesforce development companies across the globe. Our excellent services include Salesforce consulting service, Salesforce implementation, Salesforce integration, customization, and are not limited to just these. With decades of experience servicing organizations in a variety of industries, we also create bespoke apps that can be simply linked to the Salesforce platform. Our AppExchange offerings are ready-to-use Salesforce apps that thoroughly address specific customer administration, retention, and acquisition challenges.
Known as one of the top Salesforce development companies, we offer on-Salesforce development services and solutions for cloud, on-premise, and hybrid environments. We have a great team of some of the best Salesforce developers in the industry that are efficient enough to offer you solutions to all your business-related needs. If you want to learn more about Salesforce CRM or Salesforce Health Cloud, write to us in the comment section below or give us a call to book your free demo now! Contact Us for any Query