24/7 Informatica Support
Keep Data Pipelines Fast,
Stable, and Reliable
We are Open source Code Contributor
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Informatica Enterprise Support That's Built to Meet the World's Strictest Data Standards
En(AI)blingTM Success for Industry Leaders
Informatica Support Packages
Every plan is built around your operational needs. Choose the tier that matches the criticality of your Informatica environment and how quickly you need our engineers to respond when issues arise.
Standard
Advanced
Platinum
What Ksolves Has Delivered for Organizations Like Yours
Across industries, enterprises using Informatica saw fewer ETL failures, improved data quality, and more reliable operations after Ksolves took over environment and pipeline management.
99.99%
SLA Maintained
SLA Maintained
Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.
40%
Lower TCO
Lower TCO
From licensing audits to compute consolidation, Ksolves cuts total cost of ownership by 40%, without cutting corners on performance or reliability.
98%
Contract Renewal Rate
Contract Renewal Rate
We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.
30 Min
Turnaround Time
Turnaround Time
Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.
Informatica Support Services Built for Every Stage of Your Enterprise Data Journey
From initial PowerCenter environment management and IDMC onboarding to data quality governance and 24x7 managed operations, one team handles your entire Informatica lifecycle.
24/7 Managed Informatica Environment Operations
Certified engineers monitor, troubleshoot, and assess your PowerCenter and IDMC environment around the clock so your team focuses on data outcomes, not infrastructure incidents.
- Workflow and session monitoring with job failure alerting and automatic retry
- Repository service and integration service health monitoring across all nodes
- Session failure, mapping error, and workflow abort diagnosis with documented RCA
- IDMC connector failures, task errors, and elastic cluster provisioning resolution
- License usage tracking, domain configuration management, and pushdown optimization review
- SLA-backed response with named escalation contacts and dedicated Slack access
- Monthly health reviews covering job trends, failure rates, and capacity forecasts
Informatica ETL Performance Fixed at the Root
Slow workflows trace back to unoptimized mappings, missing pushdown configuration, or weak partitioning strategies. Ksolves finds the exact layer where performance breaks and delivers measurable results.
- Mapping and workflow analysis to identify bottlenecks, redundant transformations, and lookup inefficiencies
- Pushdown optimization configuration to shift processing load to source and target databases
- Partitioning
- Session performance tuning and cache configuration for PowerCenter environments
- IDMC pipeline optimization covering elastic cluster sizing and connection pooling
- Benchmark
PowerCenter to IDMC Migration Without Legacy Baggage
A structured migration redesigns the architecture around IDMC's cloud-native capabilities before a single mapping moves, not after.
- PowerCenter
- Automated migration using Informatica Mass Ingestion and CLAIRE-assisted conversion tools
- Mapping redesign to leverage IDMC Data Integration, elastic execution, and pushdown optimization
- Metadata validation and job output reconciliation between PowerCenter and IDMC
- Cutover planning with parallel-run execution and zero-downtime switchover
- Post-migration monitoring setup covering job health, data freshness, and SLA tracking
Clean Data. A Single Trusted View of Every Critical Entity.
Ksolves implements data quality rules, lineage, and CLAIRE-powered governance alongside full MDM lifecycle management so data consumers always work from accurate, authoritative records.
- Data profiling and quality rule implementation using Informatica Data Quality and IDMC
- CLAIRE AI-powered quality rule generation and operationalization in natural language
- Data lineage setup and metadata discovery using Informatica CDGC
- Multidomain MDM SaaS setup for customer, supplier, and product domains with match-merge rule design
- Customer 360, Product 360, Supplier 360, and Reference 360 SaaS application configuration
- Data policy enforcement, access control, and audit logging across all IDMC data assets
Expert Informatica Guidance for Your Engineering Team
Ksolves architects work directly with your data engineering teams on architecture reviews, migration roadmaps, and enablement sessions that reduce long-term dependency on external support.
- Informatica architecture review covering domain topology, mapping design, and anti-pattern identification
- PowerCenter to IDMC modernization roadmap and migration planning sessions
- Developer enablement workshops covering IDMC Data Integration, CLAIRE GPT, and mapping best practices
- MDM domain design review and match-merge strategy consultation
- Version upgrade readiness assessment and migration planning
- Retainer-based architect access for ongoing Informatica advisory engagements
Through the Client's Lens
Why Ksolves Is a Trusted Choice of Global Teams for Informatica Enterprise Support?
Ksolves brings proven Informatica support services expertise across PowerCenter ETL tuning, IDMC migration, CLAIRE-powered data quality, and MDM domain configuration.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries We Help Scale with Informatica
Every industry runs Informatica differently. The data volumes, compliance requirements, and pipeline complexity in financial services look nothing like those in retail or healthcare. Ksolves brings Informatica support services expertise shaped around what your industry specifically cannot afford to get wrong.
Telecom
Billions of CDRs daily need accurate, on-time delivery. Ksolves keeps Informatica ETL running at carrier scale without pipeline delays.
Healthcare
PHI governance, column-level security, and audit logging managed continuously. Every data movement traceable. Every compliance review clean.
Financial Services
Transaction integration and regulatory reporting need round-the-clock monitoring. Ksolves delivers accurate, audit-ready data without infrastructure overhead.
Retail
Product master data and omnichannel feeds are only valuable when current. Ksolves keeps Informatica ETL and MDM trustworthy across every downstream system.
Manufacturing
ERP integration and supply chain flows must stay current for production decisions. Ksolves delivers data from plant floor to analytics without manual intervention.
Banking
Fast transaction flows, clean lineage, and audit-ready regulatory pipelines. Ksolves keeps core banking integration examination-ready at all times.
Insurance
Policy data, claims records, and actuarial feeds need consistent, exception-free delivery. Ksolves monitors Informatica environments proactively before issues reach SLAs.
Logistics and Supply Chain
Shipment records and inventory events need near-real-time transformation to be actionable. Ksolves keeps flows accurate and visible across every distribution node.
Pharmaceuticals and Life Sciences
Clinical trial and regulatory submission pipelines need strict governance and complete lineage. Ksolves manages IDMC environments so teams focus on research, not infrastructure.
Technology and SaaS
Product analytics and customer MDM need reliable pipelines as data volumes scale. Ksolves keeps Informatica performing consistently as source systems grow.
Ksolves: Insights from Enterprise Experts
Explore the latest real-time data processing trends, stream processing strategies, and expert insights for building scalable, reliable, and high-performance data environments.
Success Stories from Global Enterprises
Ksolves Big Data Experts have delivered excellence for multiple clients operating across industries. Explore the case studies and experience the Ksolves Impact.
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration- Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom - 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse -Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift- Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Multi-Site CDR Pipeline for a Telecom Operator Across 4 Remote Locations
Challenge
CDR data from 4 remote sites had no unified ingestion- billing reconciliation was fully manual, causing revenue leakage as subscriber volumes grew.
Solution
NiFi agents at all 5 sites feed Kafka → Spark → Druid, with live Superset dashboards for billing and network teams.
Sub-second
Query Response on Live CDR Data
NiFi 1.27 → 2.7 Kubernetes Migration- Financial Services
Challenge
NiFi 1.27 is running on bare metal with no SSO, no scalability, and a growing compliance pipeline that the architecture couldn't support.
Solution
Migrated to NiFi 2.7 on Kubernetes with OneLogin SSO integration, zero downtime, completed in 6 weeks.
3X
Scalability Headroom - 6 Weeks, Zero Downtime
Eliminating ~900K Duplicate Oil Well Records via Azure Databricks
Challenge
The same wellbore appeared under 3–4 different IDs across 6,200 Excel files and 8 systems, causing royalty errors and a BLM audit risk.
Solution
Azure Databricks + PySpark deduplication with geospatial blocking and an ML model (F1=0.971), plus a human-in-the-loop MDM review portal.
~900K
Duplicate Records Eliminated
Petabyte CDR Migration from MapR to ClickHouse -Zero Data Loss
Challenge
Years of CDR data on an end-of-life MapR platform with no vendor support. Compliance queries took 4–6 hours, and regulators required signed proof of zero data loss.
Solution
Spark migrated data in resumable batches with 4 automated validation checks per batch. NiFi produced a signed migration certificate. ClickHouse was optimised for compliance queries from day one.
<8s
Compliance Query Time (from 4–6 hours)
AI-Ready Open Lakehouse on Red Hat OpenShift- Gulf Retailer
Challenge
SAP S/4HANA was too expensive. Cloud platforms unavailable across GCC. 80 TB of daily data needed sub-second processing, and Power BI reports couldn't be touched.
Solution
On-premises lakehouse on existing OpenShift: NiFi → Kafka → Flink → Iceberg on MinIO → Trino serving Power BI as a drop-in SAP BW replacement. Zero new hardware.
80 TB
Daily Data: Sub-Second SLA, Zero New Hardware
Frequently Asked Questions
Everything you need to know before choosing an Informatica support partner.
It covers 24/7 monitoring, job failure alerting, performance tuning, troubleshooting, upgrades, and ongoing optimization across PowerCenter and IDMC environments.
PowerCenter is Informatica’s on-premises ETL platform. IDMC (Intelligent Data Management Cloud) is its cloud-native successor with elastic execution, AI-assisted mapping, and built-in data governance.
Typically 8 to 16 weeks, depending on mapping complexity, volume, and data quality requirements. Simple environments can move faster with automated conversion tools.
Yes. IDMC supports native connectors for Snowflake, Redshift, BigQuery, S3, Azure Blob, Databricks, and hundreds of other sources and targets.
Most performance issues trace back to missing pushdown optimization, unpartitioned pipelines, lookup cache misconfiguration, or undersized session resources.
IDMC supports HIPAA and GDPR compliance through column-level security, data masking, audit logging, and role-based access control. Compliance depends on how the environment is configured.
MDM creates a single, authoritative record for critical business entities like customers, suppliers, and products by deduplicating and merging data from multiple source systems.
Yes. Ksolves manages Informatica deployments across all major cloud platforms, including hybrid environments that span on-premises and cloud.
Response SLAs depend on issue severity. Critical production failures receive a response within 1 hour. Standard issues are addressed within 4 to 8 business hours.
Yes. Ksolves onboards existing PowerCenter and IDMC environments with an initial health check and assessment before taking over managed operations.
