Project Name
Ksolves Successfully Implemented Salesforce Automotive Cloud for Global AutoTech
Our client was a prominent leader and global automobile manufacturer with a presence in over 50 countries. They offer a range of products, including luxury vehicles, electric vehicles (EVs), commercial trucks, and aftermarket parts and services. The firm faces multiple issues that directly affect growth, customer satisfaction, and operational efficiency.
The client faced multiple operational and customer experience challenges that impacted growth and efficiency. The key challenges include:-
- Fragmented Customer Data: The company was struggling with unstructured customer data across multiple regions, divisions, and touchpoints that made it difficult for users to get a personalized customer experience.
- Complex in Dealer Relationships: The vast network of client dealerships across the globe operated with minimal integration with corporate systems that directly leads to inefficiencies in communication and inventory management.
- After-Sales Service Issues: While expanding the company’s portfolio including electric vehicles, the after-sales service experience was not consistent, directly resulting in customer frustration and suboptimal service delivery.
- Inadequate Reporting and Analytics: The lack of integrated analytics and real-time data insights directly results in poor decision-making and slow time-to-market for new vehicle launches and services.
- Supply Chain and Manufacturing Issues: The firm faced complexity in managing supply chain issues, especially with the introduction of new technology like electric vehicle components, which led to delays in vehicle production and customer deliveries.
To address these challenges, Ksolves implemented the Salesforce Automotive Cloud, crafting a unified ecosystem to enhance operations and customer journeys.
- Customer Data Integration : We consolidated data from sales, service, and marketing channels to provide a 360-degree view of the customer, enabling personalized experiences.
- Streamlined Dealer Operations : Then, our team integrated dealer systems with corporate platforms to improve communication, optimize inventory management, and enhance customer engagement.
- Optimized After-Sales Services : We developed connected services specifically for EVs to ensure consistent and efficient support, reducing customer frustration.
- Integrated Supply Chain & Production : Our team then linked the supply chain with customer and dealer data to improve production timelines and minimize delays.
- Unified Analytics Dashboard : Ksolves team, then, created a centralized dashboard featuring real-time insights and key performance indicators (KPIs) to empower data-driven decision-making.
The successful Ksolves Salesforce Automotive Cloud implementation solutions help clients modernize their operations, improve satisfaction, and drive business processes. With a unified and data-driven ecosystem, clients can span their sales, marketing, and supply chain management to deliver the right experience for both customers and dealers. Our solution not only addressed the company’s operational challenges but also positioned it for continuous growth in an increasingly competitive automotive industry to expand itself into electric vehicles.
Streamline Your Business Operations With Our Salesforce Automotive Cloud Implementation Solutions!
