Project Name
How Salesforce Experience Cloud Transformed Partner Exchange UI for Telecom
Our client was a leading telecommunication organization that provides a range of communication services including messaging apps, calling, chats, and video with its complete analytics. They were known for their robust 24×7 global customer support and robust training resources for organizations. However, they were looking for a solution to enhance Partner Exchange UI to improve service delivery and user experience.
- Difficulty in Tracking Read and Unread Data: The client was facing difficulty in showing data & data count on a Read and Unread basis. This made it challenging to monitor user engagement and response rates accurately.
- Bulk Email Tracking Issues: It becomes difficult to handle email tracking on contact for bulk recipients. Ensuring precise tracking and analytics for mass email communications was a major hurdle.
- Complex UI Implementation Based on Figma Designs: It was complex to manage the CSS part to achieve the Figma provided by the UI team. Maintaining design consistency while ensuring responsiveness required extra effort.
- Challenges in Implementing Complex Validation Rules: Another difficulty in achieving the complex validation rule implementation. The challenge was to enforce strict data integrity checks without affecting system performance.
Ksolves Team has provided a robust solution for the Telecommunication Partner Portal that includes:
- Revamping the Interface with Salesforce Experience Cloud: Our team implemented Salesforce Experience Cloud to revamp the client for a modern and user-friendly interface.
- Partner Bulletin Functionality Development: We developed and integrated the Partner Bulletin functionalities to ensure that bulletins are activated, published, and displayed on the UI Interface.
- Enhanced Data Visualization with Analytical Dashboards: Then, we implemented an analytical view of reports and dashboards using Salesforce LWC and showcased the data in pictorial form that aids in data visualization and right decision-making.
- Secure Access with Single Sign-On (SSO) Integration: With successful Single Sign-On (SSO) integration, we enhanced the security and user experience. For Notification display, the team developed Salesforce Apex classes for partner portals to call custom Notification APIs for instantly retrieving and displaying data.
- Efficient Email Tracking with Batch Apex Classes: We implemented Batch Apex classes for handling multiple email triggers and tracking the business activity to ensure emails with hyperlinks.
- Implementation of Complex Validation Rules: For complex validation rules, we implemented validation rules using triggers to ensure an accurate and efficient validation process.
With a successful Salesforce Experience Cloud Implementation solution for the telecommunication industry, the client solved their challenges and ensured both functionality and enhanced consumer experience. This Salesforce implementation solution with Apex, LWC results in a well-planned system that streamlines the notifications and manages a massive amount of email communications as well. By providing interactive dashboards and data visualization strategies, partners can now efficiently track business orders, view key metrics, and navigate the data records. These improvements contribute to the sales growth that automatically solidifies the platform’s value to the partners.
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