Project Name
Enhancing Customer Data Management with Salesforce Service & Data Cloud
Our client operates a retail chain of consumer electronics and durables across India. They utilize the Service Cloud CRM platform designed for high-touch client relationships to facilitate customer interactions via web, phone, and email. Even though the client Service Cloud CRM is also integrated with various systems, including OMS, TMS, and IC, to get customers and their order information into the Salesforce system.
- Challenges in Managing Large-Scale Data: The client struggled to handle massive data volumes in their Service Cloud Application, leading to slowed processes and difficulty in meeting custom requirements.
- Lack of Data Management Strategy: Without a structured data management approach, the client faced sub-optimal customer interactions and missed potential opportunities.
The Ksolves team has provided a robust solution to the client that includes:
- Seamless Salesforce Data Cloud Implementation: Ksolves successfully deployed Salesforce Data Cloud with expert engagement, ensuring smooth implementation and optimization.
- Expert-Led Optimization: Certified professionals provided a proven track record in implementing the Salesforce Data Cloud solution.
- Enhanced Data Management Strategy: The solution enabled a comprehensive assessment of existing data processes, identifying key areas for improvement.
- Seamless Data Ingestion from Service Cloud: Ksolves successfully ingested Service Cloud data into the Data Cloud, storing it in a Data Lake Object (DLO) in its original form.
- Comprehensive Data Mapping: Mapped all Service Cloud objects to the Data Cloud, linking DLO fields to Data Model Object (DMO) fields for a unified Customer 360 data model.
- Establishing Data Cloud & Service Cloud Connection: Created automatic data sources and action targets, with manual setup options for connecting multiple Salesforce organizations.
Hence, with the successful implementation of Salesforce Data Cloud, it becomes possible for the client to overcome the issues associated with managing massive customer data. The Salesforce Data Cloud-implemented solution enables streamlined data processing that enhances customer interactions and maximizes opportunities for engagement. With Ksolves robust data management strategy, the client was well-equipped to deliver proactive services and drive successful business growth.
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