Project Name
How Ksolves Helped a Fintech Firm Maintain 99.9% Uptime with Proactive Salesforce Support
A rapidly expanding fintech company relied heavily on Salesforce to support its sales operations, partner onboarding, compliance workflows, and customer support processes. As the platform grew, the internal team struggled to keep up with technical issues, release management, and day-to-day operations.
Frequent bugs, slow resolution times, and unoptimized automations affected the user experience and business continuity. With no monitoring tools, issues were discovered only after users complained, causing operational friction and delayed growth plans.
To ensure system stability and scalability, the company partnered with Ksolves to establish an end-to-end Salesforce support framework with real-time monitoring, preventive maintenance, and continuous improvement.
The fintech firm faced several recurring issues that impacted uptime, reliability, and performance.
- Frequent Production Issues: Unstable Flows, unoptimized Apex code, and outdated configurations caused repeated failures that disrupted business operations.
- No Monitoring or Alerting System: Problems were detected only after users experienced errors, leading to delayed response times and lost productivity.
- Slow Bug Resolution: The internal team lacked bandwidth to quickly triage, debug, and resolve issues, resulting in prolonged business impact.
- Inconsistent Release Management: Unstructured deployments often introduced new bugs into production, creating instability after each release cycle.
- Scaling Complexity: Rapid business growth added more users, data, automations, and integrations, outpacing the company’s ability to manage Salesforce effectively.
As a leading Salesforce support provider, our developers implemented a scalable, proactive, and fully managed Salesforce support model that stabilized the platform and improved long-term performance across all business functions.
- Proactive Monitoring & Alert Setup: Our Salesforce certified developers built a real-time monitoring framework that tracked Flow errors, Apex failures, integration interruptions, and performance anomalies. Automated alerts ensured that potential issues were detected early, allowing the support team to resolve them before they affected end users.
- Stabilizing Core Workflows: Our team refactored Apex code, optimized Salesforce Flows, and restructured complex automations that regularly caused production failures. These enhancements significantly reduced error frequency and improved the reliability of mission-critical processes.
- Dedicated Support Desk for Quick Resolution: A specialized Salesforce support team handled fast triage, root cause analysis, bug resolution, QA validation, and deployments. With streamlined processes and clear escalation paths, issues were resolved rapidly with minimal impact on day-to-day business activities.
- Streamlined Deployment & Release Cycles: Ksolves introduced a structured CI/CD pipeline using Copado and GitHub Actions to automate deployments, strengthen version control, and ensure clean, stable release cycles. This eliminated post-deployment failures and improved overall release quality.
- Performance Optimization & Scalability Enhancements: We optimized data models, improved API utilization, fine-tuned integrations, and redesigned workflows to handle increasing volumes of data and users. These improvements ensured the system could scale reliably alongside the company’s rapid growth.
- Ongoing Enhancements & Monthly Audits: We conducted monthly health checks to identify automation bottlenecks, data quality issues, security gaps, and scalability challenges. These proactive audits ensured that risks and inefficiencies were addressed before they could impact operations, keeping the Salesforce environment stable, secure, and continually optimized.
Our Salesforce support delivered clear, measurable improvements in stability, performance, and business continuity.
- 99.9% Uptime Achieved: The platform maintained near-perfect uptime across quarters, ensuring uninterrupted operations for sales, compliance, and support teams.
- Faster Issue Resolution: Average resolution time dropped from 2–3 days to less than 6 hours, dramatically improving user satisfaction and operational efficiency.
- Zero Critical Failures After Release Cycles: With structured CI/CD pipelines, new deployments became predictable and stable, eliminating production-breaking issues.
- Higher Adoption Across Teams: Improved reliability and faster support response increased confidence in Salesforce, leading to wider adoption across departments.
By establishing proactive monitoring, resolving recurring issues, enhancing system performance, and optimizing release cycles, Ksolves delivered a highly stable and scalable Salesforce environment for the fintech firm.
This partnership ensured 99.9% uptime, faster support response, and a future-ready Salesforce ecosystem aligned with the company’s aggressive growth goals.
If your organization needs ongoing Salesforce support, optimization, or maintenance, contact Ksolves at sales@ksolves.com.
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