Project Name
KYC Automation and Document Digitization for Financial Services with UiPath Automation
A leading financial services provider in Southeast Asia sought to enhance its customer onboarding experience and compliance management by streamlining its KYC (Know Your Customer) process. Previously relying on human agents to review, classify, and validate customer documents, the client was experiencing long processing times, inconsistent data capture, and increased compliance risks. The organization sought an intelligent automation solution to digitize document workflows, enhance accuracy, and minimize manual intervention, all while ensuring full auditability and maintaining regulatory compliance.
The key challenges faced by the client are as follows:
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High Volume and Variability of KYC Documents
The client received over 10,000 KYC submissions daily through various channels, including mobile apps, emails, and physical branches. Document types ranged from passports to utility bills, all differing in structure, language, and scan quality. -
Inconsistent Document Layouts and Structures
OCR solutions struggled with inconsistent document formats because, without template uniformity, extracting key fields such as name, date of birth, or ID number was unreliable and often required manual correction. -
Low Confidence in Data Accuracy
Low-resolution images, handwritten data, and document noise led to low-confidence OCR results. There was no automated mechanism to assess extraction quality or escalate uncertain cases for human review. -
No Systematic Document Classification
Documents had to be manually tagged as “Proof of ID,” “Proof of Address,” and so on. This not only delayed processing but also introduced classification errors and rework. -
Manual Blacklist and Sanction List Screening
Applicant data was manually checked against regulatory watchlists, such as OFAC and FATF, which increased both turnaround time and compliance risk. -
Disjointed Workflow Across Departments
Operations, compliance, and support teams worked in silos. Without a unified workflow or centralized visibility, tracking case progress and coordinating actions was inefficient. -
Unstructured Exception Handling
Cases with missing, incorrect, or expired documents were manually tracked using spreadsheets and email, resulting in slow and error-prone escalations. -
Lack of Real-Time Audit Trails
The legacy process did not provide timestamped logs or traceability for verification steps, posing a risk during audits and regulatory reviews.
Ksolves designed and deployed a robust UiPath automation framework tailored to the client’s KYC lifecycle, delivering the following benefits:
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Automated Document Ingestion & Classification
Bots automatically fetched documents from multiple sources (email, SFTP, web portals), classified them using UiPath AI Center into categories like ID proof, address proof, and others, and stored them in structured folders for further processing. -
OCR & Intelligent Field Extraction
Used Google and Microsoft OCR engines via UiPath Document Understanding to extract key data fields. Custom-trained ML models were used to improve accuracy across varying document layouts and languages. -
Human-in-the-Loop Validation via UiPath Validation Station
Incorporated UiPath Validation Station to allow back-office staff to review and correct data where confidence scores were below the threshold. This ensured field-level accuracy of 98% or higher while maintaining throughput. -
Automated Watchlist Screening
Integrated automated screening against global and local sanction lists (OFAC, UN, FATF, SEBI) using REST APIs, eliminating manual lookups and reducing compliance time from hours to seconds. -
End-to-End Workflow Orchestration
UiPath Orchestrator managed task queues were used to centrally manage, schedule bot activities, monitor performance, and handle exceptions in real-time. -
Seamless CRM & Core System Integration
Validated KYC data was automatically updated in the client’s CRM and customer master systems. Approval status, extracted data, and timestamps were synced instantly with a full audit trail. -
Automated Exception Management
Failed or incomplete cases were routed to an escalation queue with Slack and email alerts. Exception dashboards were built using UiPath Insights to provide SLA tracking and workload visibility. -
Compliance Logging & Reporting
Every action, from document upload to final approval, was logged with timestamps and user details. KYC reports and audit trails could be generated in real-time for internal or regulatory use.
By using UiPath’s intelligent automation capabilities, Ksolves delivered a fully digital KYC and document verification solution that not only enhanced compliance but also improved speed, accuracy, and scalability. Manual inefficiencies were eliminated, audit readiness was achieved, and customer onboarding was streamlined and accelerated. This automation blueprint is now the foundation for broader enterprise-wide digital transformation across the client’s operations.
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