Project Name
How Ksolves Helped a Healthcare Provider Enable Telehealth and Remote Patient Monitoring with Salesforce
Our client, a leading healthcare service provider, faced growing challenges in meeting the demand for virtual care and continuous patient monitoring. Patients struggled with delays in scheduling telehealth appointments, limited access to their health data, and inconsistent follow-ups. On the provider side, fragmented systems for EHRs, lab reports, and device data made it difficult to deliver proactive, coordinated care. These gaps often led to missed interventions, higher readmission rates, and declining patient satisfaction.
To address these challenges, the provider partnered with Ksolves to implement a Salesforce-powered ecosystem. The goal was to unify patient records, enable secure telehealth consultations, integrate wearable device data, and provide AI-driven insights for early interventions. This transformation aimed to improve patient engagement, empower care teams with real-time information, and establish a scalable foundation for future-ready digital healthcare.
The provider encountered several hurdles in implementing telehealth and monitoring solutions:
- Fragmented Patient Data: Medical history, device readings, and visit notes were scattered across multiple systems.
- Limited Virtual Care Capabilities: Existing systems lacked seamless integration for scheduling, conducting, and documenting telehealth visits.
- Poor Patient Engagement: Patients struggled with limited access to their health data and inconsistent communication from providers.
- Reactive Care Delivery: Lack of real-time monitoring made it difficult to intervene before complications arose, leading to higher readmission rates.
- Compliance Risks: Managing patient data across platforms increased risks of HIPAA non-compliance.
Ksolves designed and implemented a Salesforce-powered ecosystem to address these challenges:
- Patient 360 View: Leveraged Salesforce Health Cloud to create a unified patient profile that consolidated EHRs, lab results, visit history, and wearable device data. This provided care teams with a complete, real-time view of each patient’s health journey.
- Telehealth Integration: Configured Health Cloud with secure video consultation capabilities, online appointment scheduling, and post-visit documentation. This eliminated the need for third-party platforms and ensured seamless continuity between virtual and in-person visits.
- Remote Monitoring with IoT & MuleSoft: Integrated wearable devices, remote patient monitoring apps, and third-party IoT systems using MuleSoft. Providers could now track vital signs such as heart rate, blood pressure, and glucose levels in real-time within Salesforce.
- AI-Powered Insights: Implemented Einstein AI to analyze patient data and generate risk alerts. For example, sudden spikes in blood pressure readings triggered automatic notifications to care managers, enabling faster interventions and preventing complications.
- Secure Patient Portals: Developed HIPAA-compliant portals that allowed patients to schedule telehealth appointments, upload health information, access test results, and communicate directly with their care teams. This enhanced transparency and encouraged active participation in care.
- Automated Workflows & Alerts: Configured automated reminders for medication adherence, follow-up visits, and lifestyle check-ins. Care teams also received alerts when patients missed remote monitoring submissions, ensuring continuous engagement.
The Salesforce-enabled telehealth and remote monitoring solution delivered measurable outcomes:
- 30% Reduction in Hospital Readmissions: Continuous monitoring and timely alerts allowed early interventions.
- 30% Increase in Patient Engagement: Easy access to portals and telehealth services encouraged patients to stay involved in their care.
- 20% Faster Care Delivery: Virtual consultations and automated scheduling reduced wait times significantly.
- Stronger Provider Collaboration: A unified patient view improved coordination between specialists, nurses, and primary care teams.
- Improved Data Security & Compliance: Centralized, HIPAA-compliant management built patient trust and ensured regulatory adherence.
By partnering with Ksolves, the healthcare provider successfully transformed its telehealth and remote monitoring services using Salesforce for Healthcare. The solution improved patient outcomes, empowered providers with real-time insights, and enabled scalable digital care capabilities. With Salesforce implementation as the foundation, the organization is now positioned to deliver future-ready, patient-centric care.
Ready to Enable Telehealth and Remote Patient Monitoring with Salesforce?
