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DevOps Support Services

Apache Kafka Support

Experienced DevOps
Professionals

Apache Kafka Support

24x7 DevOps
Support
Services

Apache Kafka Support

Enterprise Assurance
with SLA-Backed
Support

DevOps Support Packages
Standard Support
Coverage
8x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16x5
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages

Why Ksolves is a Trusted Choice of Global
Teams for DevOps Support?

We offer end-to-end DevOps Maintenance and Support Services, ensuring system reliability,
enhanced security, optimized IT infrastructure, and application performance. As a leading DevOps
support company, Ksolves provides tailored solutions for your unique business needs.

True 24x7 Global Support
Access round-the-clock, 365 days a year support from our global teams, ready to resolve issues across multiple time zones—whenever you need us.
International Compliance You Can
Count On
ISO 27001, SOC 2 Type II, and GDPR-compliant, we guarantee industry-leading data protection across the globe. Trust us to meet your regional compliance needs effortlessly.
Audit-Ready Support
Access detailed support logs and documentation anytime for audit and compliance purposes. Transparency and accountability are built into every interaction.
SLAs That Deliver
We promise fast response times with guaranteed resolution schedules, so you can rest easy knowing your DevOps environment is in expert hands. Your uptime is our priority.
DevOps Experts at Your Service
Certified engineers with deep expertise in DevOps are ready to support your environment. Benefit from years of hands-on experience managing complex, high-performance systems.
Reporting and Root Cause Analysis
Stay informed with regular reports on performance, SLAs, and uptime. For critical issues, receive a detailed Root Cause Analysis to help prevent future disruptions.
SOPs & Knowledge Base
Quickly resolve common issues using our comprehensive SOPs and knowledge base. Proactive solutions and efficient responses are always at your fingertips.
Security and Risk Mitigation
Your data’s security is our top priority. We ensure encrypted communications, secure portals, and risk management strategies to keep your systems safe and compliant.
Global Client References and Case
Studies
Join the ranks of satisfied global enterprises that trust us with their DevOps support. Our proven track record of success is reflected in our extensive client case studies.

Ksolves DevOps Support Services

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24x7 Monitoring

Round-the-clock monitoring and maintenance for optimal performance.

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Incident Resolution

Quick identification and resolution of issues to minimize downtime.

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CI/CD Support

Implementation and maintenance of CI/CD pipelines for faster releases.

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Security Compliance

Ensures adherence to security standards and compliance requirements.

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Performance Optimization

Continuous optimization of DevOps tools and processes.

Accelerators
Ksolves DevOps Consultancy Services
Strategy Development

Customized DevOps strategy and roadmap for business goals.

Cluster
Toolchain Implementation

Selection and setup of the right DevOps tools and technologies.

Monitoring
Cultural Shift

Guidance on fostering collaboration and a DevOps culture.

Kafka Security
Process Automation

Expert advice on automating software development workflows.

Data Integration
Training

Workshops and knowledge transfer to upskill teams on DevOps practices.

Kafka Upgrade and Migration
Ksolves DevOps Consultancy Services
Strategy Development

Customized DevOps strategy and roadmap for business goals.

Cluster
Toolchain Implementation

Selection and setup of the right DevOps tools and technologies.

Monitoring
Cultural Shift

Guidance on fostering collaboration and a DevOps culture.

Kafka Security
Process Automation

Expert advice on automating software development workflows.

Data Integration
Training

Workshops and knowledge transfer to upskill teams on DevOps practices.

Kafka Upgrade and Migration

Facing DevOps Issues? Let Us
Resolve Them Fast!

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Our DevOps 24x7 Support Process
Test & Release
Patches

Ensure software stability
Through update

Monitor Ticket

Continuously track and manage support ticket

Provide Break-Fix
Support

Address and resolve immediate technical issues

Offer Consultation

Provide Expert advice and technical support

Address Unexpected
Issues

Quickly respond to unforeseen problem

Our Implementation Strategy 
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Ksolves Cloud DevOps Expertise: AWS & Azure
AWS DevOps IT Support
  • Scalable, secure pipelines with AWS tools like CodePipeline and CodeBuild.
  • Optimized CI/CD workflows for faster deployments.
  • Cost-efficient and cloud-native solutions.
Azure DevOps IT Support
  • End-to-end CI/CD and agile planning with Azure DevOps Services.
  • Hybrid cloud flexibility for unified workflows.
  • AI-driven insights for smarter operations.

Case Studies

Our work quality is reflected in our customer success!
E-commerce Kubernetes Deployments Simplified with ArgoCD and GitOps

E-commerce Kubernetes Deployments Simplified with ArgoCD and GitOps

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Strengthening Cybersecurity Through Comprehensive Lynis Security Audits

Strengthening Cybersecurity Through Comprehensive Lynis Security Audits

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How Ksolves implemented RabbitMQ Federation to Streamline Cross-Data Messaging

How Ksolves implemented RabbitMQ Federation to Streamline Cross-Data Messaging

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Implementing Azure CI/CD Deployment for Web Applications

Implementing Azure CI/CD Deployment for Web Applications

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Modernise Healthcare Industry Operations with Springboot and Kubernetes

Modernise Healthcare Industry Operations with Springboot and Kubernetes

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Implementation of Kubernetes Master Setup on AWS For E-Commerce

Implementation of Kubernetes Master Setup on AWS For E-Commerce

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E-Commerce Database Resilience: Kubernetes PostgreSQL Cluster Deployment

E-Commerce Database Resilience: Kubernetes PostgreSQL Cluster Deployment

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Enhance System Performance With the Integration of Prometheus, Grafana, and Thanos

Enhance System Performance With the Integration of Prometheus, Grafana, and Thanos

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How Ksolves Transformed Retail E-Commerce with OpenShift and Microservices Migration?

How Ksolves Transformed Retail E-Commerce with OpenShift and Microservices Migration?

See More
Migrating Legacy Systems from DigitalOcean to AWS Using Application Migration Service

Migrating Legacy Systems from DigitalOcean to AWS Using Application Migration Service

See More

Elevate Your DevOps Game with
Expert Support!

Are you planning to take your DevOps practices to the next level? With Ksolves expert DevOps support, you can harness the full potential of your workflows. Our certified professionals have years of experience implementing and optimizing DevOps tools, CI/CD pipelines, and cloud-native solutions.

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Frequently Asked Questions
What is the role of DevOps support?

DevOps Support ensures smooth collaboration between development and operations teams by automating workflows, managing infrastructure, monitoring systems, and resolving issues, enabling faster, reliable software delivery.

How does DevOps Support contribute to continuous integration and delivery (CI/CD)?

DevOps Support plays a crucial role in automating the CI/CD pipeline, ensuring that code changes are automatically tested, integrated, and deployed. This automation reduces manual errors, accelerates release cycles, and ensures consistent and reliable software delivery.

What challenges are commonly faced in DevOps Support?

Common challenges include tool integration, cultural resistance, skill gaps, and security concerns. Overcoming them requires ongoing training, clear communication, and adherence to best practices.

How does DevOps Support differ from traditional IT support?

Traditional IT support focuses on maintaining existing systems and resolving issues as they arise. In contrast, DevOps Support emphasizes proactive automation, continuous integration, and collaboration to streamline development and operations processes, leading to more efficient and reliable software delivery.

How do I know if my organization needs DevOps Support?

Here are the key benefits of DevOps Support that include:

  • Frequent deployment failures or downtime.
  • Slow release cycles and delayed product updates.
  • Lack of collaboration between development and operations teams.
  • Difficulty scaling infrastructure to meet growing demands.
  • Challenges in maintaining system security and compliance.
How does DevOps Support enhance system monitoring and incident response?

DevOps Support teams implement comprehensive monitoring solutions that provide real-time insights into system performance. By proactively identifying potential issues, teams can respond swiftly to incidents, minimizing downtime and ensuring system reliability.

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