How often have you been plagued by the lengthy return process in Odoo as the merchandise is returned? To solve the perennial problem, Ksolves has developed the Odoo Return Merchandise Authorization application that will make the entire process a piece of cakewalk! Whether a return, replace, or refund has to be initiated for merchandise, RMA can do them all.
How Does It Work?
- When a request is generated in the RMA application, an instance for the same gets created in the backend.
- The backend users can check on the request and approve/reject it, adhering to their business policy.
- If the request is approved, a receipt is generated & verified. When the verification is done, the request progresses to the stage of return, replacement. On the other hand, if the request is rejected, the instance will move to the “Rejected” stage.
- To monitor the entire journey from the customer’s request to resolution, multiple Odoo RMA stages can be created.
- The inventory is automatically updated as the Return Management Authorization app handles product returns.
Key Features of Odoo Return Merchandise App:
- Enables the customers to generate an RMA request from the website in a hassle-free way.
- Enables the backend users to generate an RMA request to reduce the headache of customer service executives for a return/refund/replace request.
- A pivot chart view can be created for simple presentation based on the return & refund quantity/amount.
- Pre-defined refund scenarios/logics can be developed.
- Users can view the Policies, Terms & Conditions, Subtotal & Refund amount.
Benefits Of Odoo RMA Application
Accelerated Return Processes
With RMA, you can significantly reduce the turnaround time. The return processes are simplified and customized, thanks to its centralized system of managing return/replace requests. Expedite the returns, have a proper inspection, classify, and summarize their live status.
Minimize Return Processing Costs
With RMA, you can analyze the cost of return processing that incorporates everything from logistics to refund. Utilize this data to ascertain the best approach to manage return issues.
Automated Inventory Adjustment
As soon you receive a return/replace request a resolution is done, the inventory is automatically adjusted. A multi-warehouse feature is also available that a business can leverage.
Improve Customer Satisfaction
RMA can substantially boost customer satisfaction, owing to an augmented turnaround time. Simplification of the return & refund processes with great synergy between frontend and backend operations facilitates a pleasant e-commerce experience that will delight the customers.
The team of experts from Ksolves will guide you on how the return, refund, replacement requests are processed. While all your routine manual tasks get automated, RMA will provide a simple visualization of the entire process in real-time!
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