Project Name
Ksolves Delivers Fully Integrated Salesforce and Pronto ERP Platform for Australian Distributor with 60% Improved Efficiency
A prominent Australian distributor with over five decades of industry excellence sought to modernize its digital operations. The organization manages a wide range of products, including small arms, munitions, optical systems, thermal imaging devices, and outdoor equipment. It serves sectors such as outdoor sports, defence, law enforcement, retail, and rescue services.
With distinct business divisions and a sophisticated service and repair center, the client required a centralized digital ecosystem that could manage Sales, Service, and B2B Commerce operations with high reliability. Their existing processes relied on isolated systems, manual coordination, and heavy dependence on their core ERP (Pronto), which made it difficult to maintain data accuracy, handle large product catalogs, and support fast-moving dealer operations.
The client partnered with Ksolves to build a unified, scalable, and integration-driven Salesforce ecosystem capable of handling complex product data, real-time inventory, dealer transactions, and complete customer lifecycle management.
The organization faced several operational and technical constraints that limited visibility, speed, and scalability:
- ERP Integration with Pronto (SOAP): Required a stable, real-time, bi-directional sync for products, orders, pricing, inventory, and accounts.
- Implementation Across Sales, Service & B2B Commerce: Needed to unify all customer touchpoints within Salesforce digitally.
- Functional Development for Business Processes: Custom flows, components, and logic were essential to support industry-specific workflows.
- High-Volume Data Handling: Large data sets demanded optimized batch jobs, scalable APIs, and performance-focused architecture.
- Operational Visibility & Exception Handling: Lack of monitoring made it difficult to track integration errors or data mismatches.
- Scalability for Future Expansion: Required a modular architecture to support multiple regions, warehouses, and new business units.
Ksolves implemented a fully integrated Salesforce ecosystem designed for stability, transparency, and long-term scalability across Sales, Service, and B2B Commerce.
- MuleSoft–Pronto ERP Integration Layer: A MuleSoft middleware was deployed to manage all communication between Salesforce and the Pronto ERP. The integration handled SOAP-to-REST transformations, enabling both systems to work seamlessly without changes to the ERP. Automated sync processes kept products, accounts, inventory, and orders up to date in real time. High-volume data handling was supported through optimized batch jobs and Bulk API usage. To enhance visibility, dashboards, alerts, and audit logs were introduced.
- Unified Sales, Service & B2B Commerce Implementation: Ksolves configured a unified Salesforce environment that aligned with the client’s dealer-focused workflows. Core capabilities in Sales Cloud and Service Cloud were set up to improve lead management and service processes. B2B Commerce was implemented to allow dealers to browse products and place orders independently. Custom flows, Apex services, and reusable components were developed to support specialized business operations.
- Scalable Architecture for Long-Term Growth: The entire system was designed with scalability at its core, allowing the client to easily expand into new regions, warehouses, and business units. Data models were structured to accommodate future product line growth, while the integration architecture was built to support additional systems with minimal effort. This modular approach ensured the organization could continue evolving without disrupting existing operations.
The transformation provided the client with a modern, unified Salesforce ecosystem deeply integrated with their ERP, resulting in:
- 60% Process Efficiency Improvements: Custom enhancements made daily operations 60% faster and more streamlined.
- Seamless ERP Connectivity: Stable two-way sync between Salesforce and Pronto with accurate data flow.
- Unified Platform Deployment: Sales, Service, and B2B Commerce set up on one connected system.
- High-Volume Data Handling: Large product and order datasets processed smoothly with optimized integrations.
- Operational Visibility: Alerts, logs, and dashboards provided clear oversight of integration activities.
- Scalable Architecture: Modular design supported future expansion across regions and business units.
The project delivered a robust, end-to-end Salesforce environment that centralizes Sales, Service, and B2B Commerce operations while ensuring continuous synchronization with the client’s Pronto ERP. The integrated solution modernized the organization’s digital infrastructure, streamlined workflow efficiency, reduced manual effort, and elevated customer and dealer experience.
With a scalable architecture and a secure integration backbone, the client is now better positioned for future expansion and operational excellence as it moves closer to its next milestone. If you need expert Salesforce professional services, you can contact Ksolves at sales@ksolves.com
Ready to Build a Unified, Scalable, and ERP-Integrated Salesforce Ecosystem?
