Which Companies are Using Agentforce?

Agentforce, Salesforce’s AI-powered digital workforce solution, is transforming how businesses deliver customer service, manage sales, and optimize daily operations. By blending AI capabilities with the Salesforce ecosystem, it automates repetitive processes, streamlines workflows, and delivers faster, more personalized customer experiences.

From resolving complex customer issues to supporting sales teams with real-time insights, Agentforce acts as an intelligent, always-on assistant that drives both efficiency and growth. It’s no surprise that many leading global brands are already leveraging its capabilities to achieve measurable improvements in speed, accuracy, and customer satisfaction.

In this article, we will explore which companies are using Agentforce, highlight the industries benefiting most from its adoption, and explain why it has become a game-changer in AI-powered business operations. We will also share how Ksolves can help organizations implement Agentforce for maximum impact.

Agentforce in Action: Industry-Wise Success Stories

Agentforce is helping companies across sectors accelerate service delivery, improve customer satisfaction, and reduce operational costs. Here’s how leading brands are making an impact with it:

Media & Entertainment

Grupo Globo – As one of the largest media groups in Latin America, Grupo Globo turned to Agentforce to deliver personalized audience engagement at scale. By integrating AI into their customer interaction channels, they improved retention rates by 22% in under three months and proactively addressed viewer concerns before they became churn risks. This shift not only boosted loyalty but also freed up service teams to focus on high-impact interactions.

Financial & Tax Services

1-800Accountant – During tax season, customer volumes can spike dramatically. With Agentforce, 1-800Accountant automated 70% of repetitive inquiries, allowing human agents to focus on complex cases. This reduced seasonal hiring costs, improved response times, and in the first 24 hours alone, the platform handled over 1,000 client engagements, providing clients with instant answers on common tax questions and increasing satisfaction during their busiest months.

Retail & E-Commerce

Falabella – One of Latin America’s leading retail chains, Falabella used Agentforce to expand customer support to WhatsApp, where their shoppers already spent most of their time. Deployment was completed in just over two months, and WhatsApp usage jumped from under 50% to over 70% within three weeks, resulting in a smoother onboarding experience for new customers, faster responses to product and order queries, and a measurable increase in repeat purchases thanks to more accessible support.

Hospitality & Dining

OpenTable – Managing both restaurant partners and diners requires quick, clear communication. OpenTable deployed Agentforce to provide AI-assisted support for booking changes, menu inquiries, and diner issues. The AI agent handled tens of thousands of conversations, significantly reducing wait times and allowing restaurants to respond to guest needs more quickly, improving the dining experience end-to-end.

Automotive & Roadside Assistance

AAA Washington – For a roadside assistance provider, speed is everything. AAA Washington implemented Agentforce to automate tow requests, schedule services in real-time, and guide members through safety steps while they wait. This led to faster dispatch times, fewer missed appointments, and higher satisfaction scores among stranded drivers.

Healthcare

Precina Health – In the fast-paced healthcare industry, timely outreach to clinicians can make all the difference. Precina Health leveraged Agentforce to automate follow-ups, share patient care updates, and provide reminders about treatment plans. This not only improved clinician engagement but also supported better patient outcomes through consistent, proactive communication.

Publishing & Education

Wiley – With a vast catalog of academic and professional learning resources, Wiley needed a smarter way to handle support requests. Agentforce powered their self-service portal with AI, enabling users to find answers without waiting for an agent. This drove a 213% ROI by lowering support costs and improving the customer experience for students, educators, and professionals alike.

Talent & Recruitment

Adecco Group – Hiring at scale comes with heavy administrative workloads. Adecco implemented Agentforce to automate interview scheduling, candidate follow-ups, and document collection. Recruiters gained back valuable hours each week to focus on relationship-building, while candidates enjoyed a faster, more transparent hiring process.

Other Leading Brands

SharkNinja, Indeed, Heathrow Airport, Big Brothers Big Sisters, and Fisher & Paykel – These organizations have adopted Agentforce for a range of use cases, from scaling customer service to streamlining internal workflows. Each has seen measurable gains in speed, service quality, and operational efficiency.

Also Read: Agentforce 3: Inside Salesforce’s Next-Gen AI Agent Management Platform

Why Companies are Choosing Agentforce

In today’s fast-paced business environment, companies are increasingly turning to Agentforce to transform their customer service and workflow automation. Here’s why Agentforce stands out as the preferred AI-driven solution:

• AI-First Approach to Customer Service and Automation

Agentforce leverages advanced AI to deliver intelligent, proactive interactions that go beyond traditional support. It anticipates customer needs, automates repetitive tasks, and enables personalized engagement at scale. This allows human agents to focus on high-value activities.

• Seamless Integration with the Salesforce Ecosystem

Built natively to work within Salesforce, Agentforce integrates effortlessly with core platforms like Data Cloud, Service Cloud, and Customer 360. This unified ecosystem allows businesses to leverage rich customer data and deliver smarter AI-driven decisions along with consistent experiences across all touchpoints.

• Low-Code Deployment for Faster Implementation

Agentforce’s low-code design enables businesses to deploy AI agents quickly without extensive development effort. This agility means faster time-to-value, easier customization, and simplified maintenance. These factors are crucial in rapidly evolving markets.

• Proven ROI with Measurable Performance Improvements

Companies adopting Agentforce report significant improvements in customer satisfaction, retention, operational efficiency, and cost savings. With clear, data-driven results, Agentforce proves itself not just as a technology investment but as a strategic business driver.

• Secure, Scalable, and Industry-Compliant

Agentforce is built with enterprise-grade security and compliance standards to ensure data privacy and regulatory adherence. It scales effortlessly to support growing customer bases and complex workflows, making it suitable for industries such as healthcare, finance, and retail.

How Ksolves Can Help You Leverage Agentforce

At Ksolves, we specialize in delivering comprehensive Agentforce consulting services to help businesses unlock the full potential of AI-powered automation within the Salesforce ecosystem. Here’s how we support you at every stage:

• Expertise in Salesforce Integration and AI Automation

Our team brings deep knowledge of Salesforce and Agentforce, ensuring seamless integration that leverages your existing data and workflows. We help you build AI agents that drive smarter customer interactions and operational efficiency.

• Customized Agentforce Solutions

We tailor Agentforce consulting and implementation to align with your unique business processes and goals. Whether you need AI agents for customer support, sales enablement, or internal process automation, we design solutions that fit your specific needs.

• End-to-End Implementation

From initial strategy and requirement analysis to deployment and comprehensive user training, Ksolves manages the full Agentforce implementation lifecycle. Our approach ensures quick adoption and maximum ROI from your AI investment.

• Best Practices for Security and Compliance

We implement Agentforce solutions with strict adherence to industry standards for security and compliance, guaranteeing data privacy and regulatory conformity. Our scalable architectures allow your AI agents to grow alongside your business.

• Continuous Optimization and Support

Agentforce is a dynamic solution that requires ongoing tuning and enhancement. Ksolves offers continuous monitoring, optimization, and support services to ensure your AI agents evolve with your business demands.

Ksolves Case Study: Driving 55% Operational Excellence with Salesforce Agentforce

Ksolves partnered with a leading financial services provider to enhance customer support using Salesforce Agentforce integrated with Generative AI. The client faced challenges like slow data retrieval, manual email drafting, and a lack of real-time assistance.

Ksolves implemented AI-powered agents to automate routine queries, generate personalized email drafts, and provide instant access to customer data through a self-service portal. This automation freed up human agents to focus on complex tasks.

Results:

• Real-time data access and faster response times
• Significant operational efficiency gains
• Improved customer satisfaction due to reduced wait times and better service quality

This case demonstrates how Agentforce, combined with expert consulting, can transform support operations and deliver measurable business impact.

Read the full case study.

Wrapping Up!

Agentforce is transforming how businesses engage customers and streamline operations through intelligent AI automation deeply integrated with the Salesforce ecosystem. By adopting Agentforce, companies unlock faster response times, improved customer satisfaction, and measurable ROI.

Ksolves stands ready to be your trusted partner for a smooth and successful Agentforce implementation. With our expert consulting services, tailored solutions, and ongoing support, we ensure your AI agents deliver maximum business value from day one.

Contact Ksolves today at sales@ksolves.com to explore the full potential of Salesforce Agentforce for your business.