Project Name
How Ksolves Centralized Machine Management and Payments with Salesforce
A modern laundromat management platform operating across multiple locations relied on third-party systems for machine operations and payment processing. SpeedEQ handled machine management and operational commands, while TangerPay managed payment transactions.
However, disconnected systems led to data inconsistencies, duplication, and limited operational visibility. To streamline operations and improve data accuracy, Ksolves implemented Salesforce as a centralized platform to integrate external systems, automate synchronization, and enable real-time remote machine management directly from the Salesforce interface.
The organization faced several operational inefficiencies:
- Disconnected Data Across Systems: Locations, products, and machine records were maintained separately in SpeedEQ and TangerPay, leading to inconsistent data and reconciliation challenges.
- Product Duplication Issues: The same machines and products were represented differently across platforms, increasing the risk of duplicate records and reporting inaccuracies.
- Limited Remote Machine Control: Operational teams lacked a centralized interface to remotely execute machine commands, resulting in manual intervention and delayed issue resolution.
- No Real-Time Machine Status Visibility: Machine health and error details were only accessible within third-party systems, limiting proactive monitoring and fast troubleshooting.
Ksolves implemented a Salesforce-powered integration and operations management solution designed specifically for laundromat workflows.
- Centralized Location & Product Synchronization: To unify operational data, a custom Lightning Web Component (LWC) was developed to retrieve and display location details from both SpeedEQ and TangerPay directly within Salesforce. Apex scheduled jobs were configured to automatically fetch location-specific product data daily, with additional support for on-demand synchronization when needed. This ensured accurate, consistent, and up-to-date product information across systems, creating a reliable single source of truth.
- Product Matching & Deduplication Using External IDs: To eliminate duplicate product records across systems, a structured product comparison strategy was implemented using shared identifiers between SpeedEQ and TangerPay. An External ID field was introduced in Salesforce to match products accurately and enable upsert logic during synchronization. This approach prevented duplicate entries, ensured a single unified product record per location, and maintained clean, standardized data across platforms.
- Remote Machine Command Execution (LWC + Flow Integration): A dedicated Lightning Web Component integrated with Salesforce Flow was developed to enable remote execution of machine commands directly from Salesforce. The interface provides operational command options such as start, stop, and hard stop, along with other machine-level actions. Based on the selected command and required inputs, such as machine ID, location ID, and command parameters, Salesforce Flow orchestrates the process and securely invokes SpeedEQ APIs to execute the requested action on the physical machine. This eliminated manual intervention and improved operational responsiveness.
- Machine Status & Error Retrieval: An additional LWC component was built to provide real-time visibility into machine status and error details retrieved from SpeedEQ. Users can input location and machine details directly within Salesforce to instantly access operational data. This enabled service and operations teams to diagnose issues faster, take corrective action promptly, and manage machines proactively without switching between multiple systems.
The Salesforce implementation delivered measurable operational improvements:
- Improved Data Accuracy: Unified synchronization eliminated inconsistencies across locations and products.
- Zero Product Duplication: External ID–based matching ensured clean and reliable product records.
- Faster Issue Resolution: Remote machine control reduced manual intervention and minimized downtime.
- Enhanced Operational Visibility: Real-time machine status tracking enabled proactive maintenance and monitoring.
- Scalable System Architecture: The centralized Salesforce foundation supports future expansion and advanced automation capabilities.
By implementing Salesforce implementation services as a centralized operations and integration strategy, Ksolves transformed fragmented machine and payment systems into a unified, automated ecosystem.
The solution streamlined product synchronization, eliminated duplication, enabled real-time remote machine control, and provided full visibility into machine health and performance.
With improved operational efficiency and a scalable digital foundation, the organization is now equipped to expand confidently while maintaining high service reliability and operational control.
To explore a similar solution for your business, connect with our experts at sales@ksolves.com.
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