As a company grows and evolves, so will its technology stack to meet new demands. Finding the ideal tech stack for your company can entail some trial and error. That’s why data migration from one system to another is so prevalent. We encountered this problem at Ksolves with a client that wanted assistance moving data from Zendesk to Salesforce Service Cloud. The migration effort went smoothly, and we were able to transfer everything, including the problematic Zendesk comments on tickets with ease. However, we feel that without the assistance of specialists, it may be difficult for organizations to efficiently transfer data between platforms. Here are the reasons why you should choose Ksolves to switch from Zendesk to Salesforce Service Cloud.
Top 5 Reasons To Choose Ksolves For Zendesk To Salesforce Service Cloud Data Migration!
Whether you’re importing your customer support operations from Salesforce Service Cloud to Zendesk, our Salesforce Service Cloud Services at Ksolves delivers effective solutions. Your support service platform will be live on a new solution in just a few clicks, with no downtime required. It is obvious that any company would choose a tool that is adaptable over one that just allows for limited modification. Businesses frequently feel the need for a next-generation solution with additional functionality to help manage the growing number of user accounts. Salesforce is a platform for advanced CRM users and migration to this technology is something that we mastered. If you are absolutely new to the CRM industry, you should seek assistance from a third-party like Ksolves to guide you through effective Salesforce deployment. Though Zendesk is significantly easier to get started with, enabling single sign-on and integrating it with other systems might be technically challenging.
In terms of functionality, Salesforce offers nearly infinite potential. However, in order to fully utilize its capabilities, you may need to employ a consulting firm or an in-house specialist who will unlock the potential of all newly released features. Aside from that, while deploying Salesforce, businesses must follow a personalized plan suited to their individual needs. Otherwise, the ROI will be lower than intended. Zendesk, on the other hand, offers fewer features. You can get Zendesk up and running with critical features in approximately a day and get immediate benefits. Zendesk Assistance is a cloud-based customer support software package designed to improve client connections. However, Zendesk’s platform capability is restricted, as is interaction with older apps through an agent interface or APIs. Thus, moving to Salesforce is a great decision and one can do this with ease by taking assistance from Ksolves.
Adhere To Security Protocols
We at Ksolves adhere to security protocols and do Zendesk To Salesforce Service Cloud Data Migration with utmost care. Throughout the import procedure, our Zendesk To Salesforce Service Cloud Data Migration Services maintains the security of your details. We use tried and true procedures to ensure the highest security of your data, whether it is in transit or at rest. These tasks involve doing acceptable security analyses, safeguarding our systems, and following a variety of directives, among others.
Effective Backup & Restore Procedures
You can’t afford to lose data if something goes wrong during the installation. We can help you avoid the time-consuming task of filling in missing fields or business data during the Salesforce Service Cloud to Zendesk transfer. As a result, we can help you map both standard and custom data fields, as well as alter your data transfer as per your needs. With a little work, you can keep your data system safe and ready. That’s what Ksolves Salesforce Service Cloud Services can commit to you.
Suitable Migration Time
Before we begin the migration, we’ll ensure that backup resources are available and that the necessary time has been set for your company to transfer smoothly. We will begin by migrating historical data before transferring your newly modified data entities using the best migration approach. Then we use the best migration tools and methods to handle the rest and that too at appropriate timings.
Our help desk migration support specialists are eager to assist you with any duties you may have. With years of well-done data migration experience, they can discover a solution to any problem you’re having with your support service data migration, or even provide assistance during the process. Whether you need help overnight, during the week, or on the weekend, one of our experts will be accessible through email or phone to fix your technical difficulties 24 hours a day, seven days a week. In addition, at Ksolves, we only hire the finest in the field. Many software development businesses use a tiered support structure in which only entry-level issues can be resolved at first, with more challenging requests requiring escalations. Ksolves migration support services, on the other hand, start with trained representatives.
Zendesk is an excellent support platform, but we still need to shift to Salesforce for a variety of reasons, including the amount of customization, strong integration with Sales and Marketing, enterprise org, and so on. Thus, Zendesk To Salesforce Service Cloud Data Migration is preferable since supporting your organization’s demands is a struggle with Zendesk. We design a bespoke migration approach at Ksolves to extract all knowledge material from Zendesk and convert it to the Salesforce Service Cloud anticipated import format.
We ensured that all knowledge assets, such as graphics and file attachments, were transformed into Salesforce content, and that all translated versions of articles were preserved. The data categories assigned to each article were likewise saved by the program. With a strong focus on the Salesforce platform, we provide cloud consulting and software development. All our Salesforce Service Cloud Services are in-house, with no outsourcing, offshore, or contracts. Overall, we assist businesses in improving their business processes by utilizing cloud technologies to do tasks more efficiently.
Frequently Asked Questions
Which is the best approach for data migration?
As a digital entrepreneur, you must stay up with the ever-changing technology landscape. There’s a lot of demand on you to improve your company’s productivity, efficiency, and scalability. So, for a safer and better migration from one platform to another, it is highly advised that you obtain help from a third party. Ksolves has been doing this for years and has excelled as a result of their experience.
How long does it take to migrate to Salesforce?
The length of time it takes to complete your project, the complexity of your data, and the expertise of individuals in charge of the migration will all influence how quickly it is completed. According to our experience, a Salesforce data transfer might take anywhere from 30 days to 3 months. A complete preparation phase, a custom migration tool creation for automated data conversion, trial migration, customer revision, final import of a whole dataset, and a post-launch support term are all included in such a timeframe. But again, as we said it completely depends upon the requirements.
Is there a Zendesk to Salesforce integration available?
If you use a Salesforce version such as Performance, Unlimited, Enterprise, Developer Edition, or other editions with Salesforce API permissions, you can integrate Zendesk with Salesforce. To set up your integration, you must be a Zendesk Support administrator and a Salesforce administrator. Zendesk for Salesforce integrates your Salesforce accounts with Zendesk accounts. It enables the viewing of Zendesk tickets in Salesforce from an Account, Contact, Lead, or Opportunity page. Additionally, you may create and amend Zendesk tickets, as well as connect Salesforce accounts to Zendesk organization data.
What makes Salesforce Service Cloud great?
Service Cloud enables your company to provide customer service 24 hours a day, seven days a week. Give your consumers the tools they need to receive the information they need as soon as possible. Whether they are talking with an agent online or checking your FAQ, today’s consumers want to be able to access customer service on their own terms, which includes giving them a number of tools and alternatives for always-on customer assistance. Here are a few benefits that Salesforce Service Cloud offers:
- Best Custom Reports and Dashboards
- Enhanced Asset and Order Management
- Efficient Account & Contact Management
- Quick Automation Using Macros
- Exceptional Customer Service
- Successful Telephony Integration
- Remarkable Omni-channel Routing
- Better Workflow and Approvals
Why Aren’t Businesses Preferring Zendesk?
Many firms do not favor Zendesk for the following reasons:
- In B2B service centers with escalations, complicated knowledge, numerous or product-level SLAs, or a high number of agents, Zendesk does not perform effectively.
- In a complicated global context, Zendesk struggles. Environments with complicated escalation, cross-departmental collaboration, or large worldwide footprints are not areas of strength.
- Zendesk provides an open platform that allows clients to access their underlying data via an API, though many users experience difficulty doing so on a big scale.