Project Name
Migrated 4 Luxury Brand eCommerce Sites From a Legacy OMS to SAP S/4HANA on Salesforce Commerce Cloud
The client is one of the Middle East’s most established and diversified retail and lifestyle enterprises, managing multiple internationally recognised brands across luxury fashion, beauty, homeware, and sportswear. With a presence spanning the UAE, KSA, Kuwait, Qatar, Bahrain, and Oman, the group operates a sophisticated omnichannel ecosystem comprising physical stores, regional warehouses, and multiple country-specific Salesforce Commerce Cloud eCommerce sites.
The digital commerce platform hosts four distinct luxury brand storefronts, each operating with brand-specific product assortments, pricing structures, promotional rules, and regional catalogue configurations.
With the group’s rapid digital growth across GCC markets, the existing legacy OMS and fragmented integration layer could no longer support the speed, accuracy, or scalability the business required, triggering a full migration of OMS and RMS integrations in Salesforce Commerce Cloud to SAP S/4HANA via SAP CPI.
Four luxury brands, six GCC markets, and an integration layer that was already breaking under the weight of the peak seasons the business depended on most.
- Inconsistent Product, Pricing, and Catalogue Data Across Brands: Product attributes, pricing, and promotional data were spread across multiple systems, leading to catalogue mismatches, correction cycles, and delayed product launches.
- No Real-Time Inventory Visibility: Delayed inventory updates prevented accurate stock visibility in Salesforce Commerce Cloud, causing overselling and backorders during peak retail periods.
- Manual Order Handling Slowing Operations: Fulfilment, returns, and customer service processes relied heavily on manual effort, increasing delays, errors, and operational bottlenecks.
- Fragmented Order Lifecycle Management: Order processing, cancellations, returns, refunds, and invoicing were managed across disconnected systems, creating tracking challenges and reconciliation overhead.
- Siloed Integrations with Limited Governance: Brand-specific integrations lacked standardization, monitoring, and centralized oversight, making issues difficult to detect and resolve proactively.
- Slow Product and Price Update Cycles: Product onboarding, enrichment, and pricing changes required multiple manual handoffs, delaying launches and promotional campaigns.
Ksolves, an AI-first Salesforce consulting services company, designed a modular, API-first integration architecture that replaced legacy OMS integrations with a governed SAP CPI layer connecting Salesforce Commerce Cloud and SAP S/4HANA. SAP S/4HANA became the system of record for products, pricing, inventory, and order management, while Salesforce Commerce Cloud powered the customer experience. SAP CPI handled orchestration, transformation, and monitoring through five reusable iFlows: Catalogue, Pricing, Inventory, Order Lifecycle, and Returns & Refunds, enabling scalable, multi-brand onboarding with minimal customization.
- Product and Catalogue iFlow-Batch and Delta: Implemented batch and delta catalogue synchronisation from PIM through SAP S/4HANA and SAP CPI into Salesforce Commerce Cloud, with automated validation, error handling, and merchandising notifications.
- Inventory iFlow-Real-Time and Batch Updates: Combined real-time inventory updates for critical SKUs with scheduled snapshot imports, ensuring accurate stock visibility and preventing availability discrepancies during peak periods.
- Order Lifecycle iFlow-Creation to Fulfilment: Enabled near-real-time order creation from Salesforce Commerce Cloud to SAP S/4HANA, with automated status updates and controls to prevent duplicate order processing.
- Invoicing, Credit Notes, and Refunds iFlow: Automated invoice delivery, refund processing, and credit note management while supporting accurate bundle and promotional item reconciliation within SAP.
- Multi-Brand Reusable iFlow Architecture: Built all integration flows as reusable, configurable modules, enabling faster onboarding of new brands while maintaining centralized monitoring and governance.
- Multi-Region GCC Configuration: Centralized currency, tax, shipping, warehouse, and promotion rules within SAP CPI, supporting operations across UAE, KSA, Kuwait, Qatar, Bahrain, and Oman without storefront customizations.
Technology Stack
| Category | Technology |
|---|---|
| Commerce | Salesforce Commerce Cloud (SFCC) |
| Platform | SAP S/4HANA |
| Integration | SAP Cloud Platform Integration (CPI) |
| Architecture | SAP CAR / OAA |
| Architecture | S3 / SFTP File Feeds |
| Security | OAuth 2.0 + TLS 1.2 + RBAC |
Four luxury brands, six GCC markets, and a legacy OMS replaced with real-time inventory, automated order lifecycle, and a reusable integration architecture that makes the next brand onboarding a configuration exercise
- Real-Time Inventory Eliminated Overselling Across Brands: Live inventory feeds from SAP CAR provide accurate stock visibility across all storefronts, reducing overselling, backorders, and peak-season fulfilment issues.
- Legacy OMS Replaced with Automated Order Processing: SAP CPI now manages the complete order lifecycle, including order creation, status updates, invoicing, and refunds, with minimal manual intervention.
- Single Source of Truth for Products and Pricing: SAP S/4HANA centrally manages product, catalogue, and pricing data, ensuring consistent information across all brand storefronts.
- Integration Governance and Visibility Established: Centralized monitoring, standardized error handling, and real-time alerts provide complete visibility into integration performance across brands.
- New Brand Onboarding Simplified: Reusable iFlow architecture enables new brands to be added through configuration rather than custom development, accelerating rollout timelines and reducing costs.
Ksolves transformed a fragmented retail ecosystem into a scalable, governed commerce platform. SAP S/4HANA now serves as the single source of truth for product, pricing, inventory, and order data, while SAP CPI manages all integrations with Salesforce Commerce Cloud through real-time and automated data flows. The legacy OMS has been retired, inventory accuracy has improved, and integration visibility is centralized. With a reusable iFlow architecture, new brands can be onboarded faster, providing a strong foundation for future personalization, loyalty, and omnichannel commerce initiatives across the GCC.
Does Your Retail Group Manage Multiple Brand eCommerce Sites on Salesforce Commerce Cloud with Fragmented ERP Integrations?
