Agentforce World Tour NYC 2025: Ksolves Highlights, Insights & AI Innovation

The energy, innovation, and ambition at Agentforce World Tour NYC 2025 were truly unmatched. The event was held on May 21st at the Javits Center, New York, and Ksolves India Limited was thrilled to be a part of it all.

As a proud Groundbreaker Sponsor, we had the privilege to showcase our cutting-edge solutions, engage with hundreds of attendees, and contribute to shaping the future of AI-driven enterprise operations.

Our leadership team, including Jerry Huang (VP, Salesforce Services), Vishwam Pandey (Business Development Manager), Sarvendra Singh (Salesforce Technical Consultant), and Piyush Sharma (Technical Architect), brought deep expertise and infectious energy to the event, reinforcing Ksolves’ commitment to innovation and client success.

This wasn’t just an event; it was a movement toward intelligent automation, seamless customer experiences, and AI agents that support and transform businesses worldwide. 

Ksolves Booth Highlights: AI Solutions, Real Use Cases, Big Conversations

Our booth became a hub of excitement and discovery. From live demos to deep-dive conversations, we gave visitors a first-hand look at how Ksolves brings AI to life through Salesforce and Agentforce.

Here’s what attendees explored at our booth:

• Live AI Use Case Walkthroughs: Visitors experienced how AI agents automate lead routing, support case triaging, and field service planning.
• Cross-Cloud Integrations: We demonstrated how we seamlessly connect Agentforce with Salesforce Clouds like Sales Cloud, Service Cloud, and Marketing Cloud, alongside third-party systems using MuleSoft.
• Industry-Specific Success Stories: From financial services to healthcare, we shared real examples of measurable outcomes.
• AI Strategy Consulting: Our experts offered personalized AI roadmaps for businesses looking to scale intelligently.

Spotlight Session: Unleash AI Agents That Work and Think Like Rockstar Employees

One of the key moments of the event was our exclusive session led by Jerry Huang, VP of Salesforce Services at Ksolves.

Jerry explored how Agentforce-enabled AI agents can serve as the second brain of an enterprise. With real case studies and a live demo, he illustrated how intelligent agents mimic top-performing employees by learning, adapting, and acting with purpose.

Key Takeaways from Jerry’s Session:

• AI in Action: A visual demo showcased how we transformed loan processing for a financial services firm, cutting review time from 48 to 12 hours and improving risk assessment accuracy from 70% to 92%.
• Agentforce + Salesforce Synergy: Jerry broke down how our experts integrate Agentforce with Salesforce Experience Cloud, Einstein AI, and automation layers to create connected, scalable systems.
• Client Success Stories: Backed by metrics, Jerry shared how businesses improved SLA compliance, reduced customer response times, and unlocked real operational efficiency.

As Jerry summed up, “Agentforce isn’t just about support—it’s about scalable intelligence that redefines how your business works.”

Real-World Impact: Transforming Loan Processing with Agentforce

One of the most talked-about demos at our booth and in Jerry’s session was our financial services case study. Faced with bottlenecks and manual risk assessments, the client struggled to scale. Our Agentforce-powered solution brought:

• AI Summarization to analyze over 500 data points
• Automated Decision Engines for real-time loan approvals
• RAG Prioritization for efficient case triaging
• AI-Enhanced Portals through Salesforce Experience Cloud

Results at a Glance:

This use case stood as a powerful example of what’s possible when AI meets thoughtful implementation.

A Glimpse Into the Future

The keynote at Agentforce NYC left attendees buzzing with what’s next. Salesforce hinted at something big on the horizon—and while details remain under wraps, one thing is clear: the future is AI-first, unified, and context-aware.

This is precisely where Agentforce shines, offering that cohesive solution. A definite highlight was hearing Jon Moore, Principal Product Designer at Salesforce, share his incredible insights on what it means to be an #AgentforceEnabled company. His vision for designing intelligent, intuitive, and deeply human-centered AI experiences was truly inspiring and left a lasting impact on the audience.

The conversation is shifting from how to adopt AI to how fast you can scale it. And Ksolves is ready to lead that charge.

Final Reflections

Agentforce World Tour NYC 2025 was more than a showcase—it was a catalyst for change. From the charged atmosphere at the Javits Center to the inspiring discussions about Customer 360 and unified platforms, the event highlighted one undeniable truth: Intelligent automation isn’t a trend; it’s a necessity.

At Ksolves, we’re proud to be at the forefront of that transformation. Whether you’re in financial services, retail, healthcare, or beyond, we’re here to help you build a smarter, faster, and more connected business.

Ready to turn Agentforce into measurable business value? Let’s talk. Contact us at sales@ksolves.com. Visit our website: www.ksolves.com to explore your AI roadmap.