Apache Airbyte Support Services
24x7 Expert Support to Keep Your ELT Pipelines, Connectors & Data Syncs Running at Peak Performance
24×7 Support
Backed by SLA-Based
Delivery
Delivery
AI-Enabled
Airbyte Experts
Airbyte Experts
Apache Airbyte Support Package
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why is Ksolves a Trusted Choice of Global
Teams for Apache Airbyte Support?
Ksolves is a trusted Airbyte support company delivering expert Airbyte support services to keep
your ELT pipelines, connectors, and data syncs running efficiently, backed by Airbyte professionals.
24x7 Global Support
Get round-the-clock support from AI-Enabled Airbyte engineers ready to resolve connector failures, sync errors, schema drift, and CDC replication issues across OSS, Cloud, and Enterprise deployments.
International Compliance You Can Count On
ISO 27001, SOC 2 Type II, GDPR, and HIPAA-aligned support ensuring secure data handling across every Airbyte connection, with encryption, audit logging, RBAC, and SSO fully covered.
Audit-Ready Support
Get complete sync logs, connector health reports, and troubleshooting documentation built into every engagement, ready for compliance audits and data governance reviews.
SLAs That Deliver
Guaranteed response and resolution times at every severity level keep your ELT pipelines operational, and data freshness SLAs consistently met.
Airbyte Experts at Your Service
Our engineers bring hands-on experience across Airbyte OSS, Cloud, and Enterprise, covering connector debugging, CDK development, Kubernetes, Helm, PyAirbyte, and Terraform deployments.
Reporting and Root Cause Analysis
Receive regular reports on sync success rates and SLA adherence. For critical failures, get a structured Root Cause Analysis with action items to prevent recurrence.
SOPs and Knowledge Base
Resolve Airbyte issues faster with our library of SOPs covering connector debugging, incremental sync configuration, schema evolution, CDC offset management, and normalization troubleshooting.
Our Airbyte Support Solutions
With expert-led Airbyte Support Services, you can scale your data workflows confidently. From
troubleshooting to performance tuning, we keep your pipelines running smoothly.
troubleshooting to performance tuning, we keep your pipelines running smoothly.
Connector Health & Management
Our experts manage the complete health of your source and destination connectors across the 600+ connector catalog. Our engineers debug broken connectors, handle version upgrades, configure API rate limits, and resolve schema drift to keep your data flowing without interruption.
Sync Optimization & Reliability
Diagnose and resolve failed, partial, and duplicated syncs across all Airbyte connection types. We configure the right sync mode, tune concurrency and memory allocation, and fix record-level failures caused by type mismatches and destination schema conflicts to maximize pipeline reliability.
CDC & Real-Time Replication
Through our Airbyte enterprise support, Ksolves sets up and maintains Change Data Capture pipelines using Debezium across MySQL, PostgreSQL, MongoDB, and SQL Server sources. Our team resolves WAL lag, replication slot failures, and offset tracking issues to ensure every insert, update, and delete lands accurately at your destination.
Deployment & Infrastructure
Our Airbyte support service covers full deployment and management of Airbyte OSS on Kubernetes using official Helm Charts, tuning CPU, memory, and storage across Server, Scheduler, Worker, and Temporal components. We also configure RBAC, SSO, and Terraform-based deployments for secure, scalable enterprise environments.
Monitoring & Observability
We build full observability for your Airbyte environment by integrating Prometheus, Grafana, and ELK Stack for real-time sync metrics and connector-level debugging. Our experts configure intelligent alerting via PagerDuty or Slack so your team is notified before failures impact downstream data consumers.
Upgrades & Migrations
Our experts are experienced in handling version upgrades and migrations from legacy ETL tools, including Fivetran, Stitch, Talend, and custom Python pipelines. Every migration includes pre and post-upgrade validation, internal metadata store upgrades, and full data integrity reconciliation at source and destination.
Custom Connector Development
Our Airbyte enterprise support team builds production-ready custom source and destination connectors using the Airbyte CDK in Python or TypeScript. Whether connecting proprietary REST APIs, GraphQL endpoints, or internal databases, every connector is validated using the Airbyte Standard Test Suite and maintained across platform upgrades.
Our Airbyte Support Solutions
With expert-led Airbyte Support Services, you can scale your data workflows confidently. From troubleshooting to performance tuning, we keep your pipelines running smoothly.
Connector Health & Management
Connector Health & Management
Our experts manage the complete health of your source and destination connectors across the 600+ connector catalog. Our engineers debug broken connectors, handle version upgrades, configure API rate limits, and resolve schema drift to keep your data flowing without interruption.
Sync Optimization & Reliability
Sync Optimization & Reliability
Diagnose and resolve failed, partial, and duplicated syncs across all Airbyte connection types. We configure the right sync mode, tune concurrency and memory allocation, and fix record-level failures caused by type mismatches and destination schema conflicts to maximize pipeline reliability.
CDC & Real-Time Replication
CDC & Real-Time Replication
Through our Airbyte enterprise support, Ksolves sets up and maintains Change Data Capture pipelines using Debezium across MySQL, PostgreSQL, MongoDB, and SQL Server sources. Our team resolves WAL lag, replication slot failures, and offset tracking issues to ensure every insert, update, and delete lands accurately at your destination.
Deployment & Infrastructure
Deployment & Infrastructure
Our Airbyte support service covers full deployment and management of Airbyte OSS on Kubernetes using official Helm Charts, tuning CPU, memory, and storage across Server, Scheduler, Worker, and Temporal components. We also configure RBAC, SSO, and Terraform-based deployments for secure, scalable enterprise environments.
Monitoring & Observability
Monitoring & Observability
We build full observability for your Airbyte environment by integrating Prometheus, Grafana, and ELK Stack for real-time sync metrics and connector-level debugging. Our experts configure intelligent alerting via PagerDuty or Slack so your team is notified before failures impact downstream data consumers.
Upgrades & Migrations
Upgrades & Migrations
Our experts are experienced in handling version upgrades and migrations from legacy ETL tools, including Fivetran, Stitch, Talend, and custom Python pipelines. Every migration includes pre and post-upgrade validation, internal metadata store upgrades, and full data integrity reconciliation at source and destination.
Custom Connector Development
Custom Connector Development
Our Airbyte enterprise support team builds production-ready custom source and destination connectors using the Airbyte CDK in Python or TypeScript. Whether connecting proprietary REST APIs, GraphQL endpoints, or internal databases, every connector is validated using the Airbyte Standard Test Suite and maintained across platform upgrades.
Airbyte OSS vs Cloud vs Enterprise
We Support All Three
| Feature | Airbyte OSS | Airbyte Cloud | Airbyte Enterprise |
|---|---|---|---|
| Deployment | Self-hosted (Docker / Kubernetes) | Fully managed by Airbyte | Self-hosted with enterprise controls |
| Connector Catalog | 600+ connectors | 600+ connectors | 600+ connectors |
| SSO / RBAC | Manual configuration | Limited | Native SSO, RBAC, audit logs |
| CDC Support | Yes | Yes | Yes |
| Custom Connectors | Full CDK access | Full CDK access | Full CDK access |
| Ksolves Support | Full coverage | Full coverage | Full coverage |
How Do We Work?
As a reliable Airbyte Support Company, we assess your pipelines and identify key improvement areas.
1
Discovery & Assessment
We audit your Airbyte deployment, connector configurations, sync histories, and infrastructure to identify gaps and risks.
2
Onboarding & SLA Agreement
We define severity levels, escalation paths, response times, and communication channels per your support package.
3
Active Monitoring & Issue Resolution
Our engineers monitor your Airbyte environment continuously and resolve incidents within committed SLA windows.
4
Reporting & Continuous Improvement
We deliver sync performance reports, Root Cause Analyses, and periodic architecture reviews to keep your Airbyte environment optimized.
Struggling with Apache Airbyte Issues?
Running into failed syncs, broken connectors, CDC replication lag, or Kubernetes deployment issues with Airbyte? Our Airbyte support service engineers diagnose and resolve your most complex Airbyte OSS, Cloud, and Enterprise challenges with precision and speed.
FAQ
Does Airbyte support include version upgrades and platform migrations?
Yes. Our Airbyte support services cover safe version upgrades and seamless migrations from legacy tools like Fivetran, Stitch, Talend, or custom pipelines. As a trusted Airbyte support company, we ensure connector compatibility and data integrity throughout the process.
Can Ksolves help set up and troubleshoot CDC pipelines in Airbyte?
Yes. Our Airbyte enterprise support includes configuring CDC pipelines for MySQL, PostgreSQL, MongoDB, and SQL Server using Debezium. With our expert Airbyte support, we resolve replication issues and ensure accurate data delivery to destinations like Snowflake, BigQuery, and Redshift.
Can support help with scaling Airbyte on Kubernetes?
Yes. Our support services include Kubernetes scaling, Helm tuning, and resource optimization. As an experienced Airbyte support company, we ensure high availability and performance across all Airbyte components.
Can Ksolves build custom connectors using the Airbyte CDK?
Yes. Our Airbyte support team builds and maintains custom connectors using the Airbyte CDK for APIs and databases. With our Airbyte enterprise support, we ensure these connectors remain stable and compatible across upgrades.
How does Ksolves handle schema drift in Airbyte pipelines?
We configure Airbyte schema propagation settings, set appropriate breaking and non-breaking change behaviors per connection, monitor schema changes at source, and update destination schemas in Snowflake, BigQuery, and Redshift safely when source changes occur.
Does your Airbyte support services cover Airbyte OSS, Cloud, and Enterprise?
Yes. Our Airbyte support services include proactive schema drift management through controlled schema propagation and monitoring. From infrastructure tuning to advanced security, our Airbyte enterprise support ensures complete platform reliability.
Do you offer Airbyte consulting services for architecture and strategy?
Yes. Along with Airbyte support services, we provide expert consulting to design scalable data architectures, optimize pipeline performance, and align Airbyte implementations with business goals.
