Dedicated Strategy One
Support Services
Strategy One (formerly MicroStrategy) delivers results when the team behind it knows the platform inside out. Ksolves is a MicroStrategy support company that enterprises across the USA and India have trusted for over a decade.
We are Open source Code Contributor
24/7 Platform Monitoring
SLA-Backed Support
Certified MicroStrategy Consultants
Zero Disruption Upgrades
Performance Guaranteed
Enterprise-Grade Security
Expert Incident Triage
Proactive Health Checks
Governed BI Environments
Dedicated Support Team
Enterprise-Grade Security Behind Every MicroStrategy Support Contract
En(AI)blingTM Success for Industry Leaders
MicroStrategy Support Packages
Every plan is designed around how much your Strategy One environment demands and how fast you need Ksolves to respond when something goes wrong.
Standard
Advanced
Platinum
What Happens When Strategy One Doesn't Have the Right Support
The numbers tell the story. Most enterprise BI challenges are not platform problems. They are support and expertise problems.
43.4%
Accuracy Issues
Accuracy Issues
Nearly half of organisations report inaccurate or inconsistent analytics answers as their top technical challenge, almost always a semantic layer or configuration problem.
41.7%
ROI Concerns
ROI Concerns
High implementation costs with no clear return. Without ongoing optimisation and support, Strategy One environments underperform against expectations.
52%
Compliance Risk
Compliance Risk
Over half of organisations cite compliance as their primary concern for adoption. Ungoverned environments put enterprises at regulatory risk.
61.7%
Positive Impact of Proper Support
Positive Impact of Proper Support
Nearly two-thirds of organisations report significant positive business outcomes when their analytics environment is properly maintained and governed.
End-to-End MicroStrategy Managed Support Services
Ksolves keeps your Strategy One environment stable, optimised, and governed across every layer, so your teams focus on decisions, not platform problems.
24/7 Strategy One Platform Administration
Ksolves manages your Strategy One environment around the clock so your team focuses on analytics outcomes, not platform incidents.
- User and group administration across all environments
- Metadata object maintenance and subscription management
- Server health checks and environment monitoring
- Incident triage, break-fix, and root cause analysis
- Ticket queue management and resolution tracking
Expert MicroStrategy Report and Dashboard Support
Ksolves diagnoses and resolves report issues fast, so broken dossiers, failed filters, and missed subscriptions never become business problems.
- Issue triage and fixes across dossiers and documents
- Filter, prompt, and drill path corrections
- Dataset mapping and regression checks
- Minor enhancements and subscription schedule updates
- Documentation updates and change logging
Strategy One Performance Optimisation and Monitoring
Slow reports and degrading environments are configuration problems. Ksolves identifies the root cause and resolves it before your users notice.
- SQL analysis and query optimisation for slow reports
- Cube and cache strategy review and reconfiguration
- VLDB settings audit and workload tuning
- Bottleneck isolation across server and application layers
- Usage monitoring and performance reporting
MicroStrategy Upgrade Readiness and Release Governance
Ksolves manages every upgrade cycle from version assessment to deployment, so your team never faces an unplanned rollback.
- Version assessment and upgrade impact analysis
- Test planning, UAT support, and deployment runbooks
- Change control and release notes management
- Rollback support and post-deployment validation
- Compliance documentation and governance reporting
Strategy One Semantic Layer and Mosaic Support
Ksolves maintains the data foundation your entire analytics environment depends on, covering both Strategy One's internal semantic layer and standalone Mosaic deployments.
- Metrics, attributes, facts, and hierarchy maintenance
- Schema updates and data mart dependency coordination
- Mosaic model management and connector validation
- Business definition consistency across connected BI tools
- Governance and audit trail support via Mosaic Sentinel
MicroStrategy User Enablement and Training
Ksolves helps your teams get more from Strategy One through structured guidance, hands-on support, and reusable best-practice resources.
- How-to support for day-to-day platform queries
- Training snippets tailored to your environment
- Scheduled office hours with certified MicroStrategy consultants
- Reusable best-practice documentation and knowledge base
- Ongoing user adoption tracking and recommendations
MicroStrategy Health Check Service
Ksolves runs a structured assessment of your Strategy One environment to identify risks, performance gaps, and upgrade readiness before they become incidents.
- End-to-end environment audit across server and application layers
- Performance baseline review and bottleneck identification
- Security and governance gap assessment
- Upgrade readiness and version compatibility check
- Detailed findings report with prioritised recommendations
Through the Client's Lens
Why Ksolves Is a Trusted MicroStrategy Support Partner for Enterprise Teams
Trusted by enterprises across the USA and India to deliver technology projects that actually work in production.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries Where Strategy One Support Makes the Most Difference
Every industry on this list runs Strategy One differently. The data volumes, compliance requirements, and reporting complexity are not the same in financial services as they are in healthcare or retail. Our MicroStrategy support services are scoped around that reality.
Financial Services
Regulatory reporting cycles, audit trails, and real-time risk dashboards demand an enterprise BI environment that never misses a beat.
Healthcare and Life Sciences
Clinical reporting across hospital networks carries compliance stakes that make platform downtime genuinely costly.
Retail
Millions of daily transactions across hundreds of locations mean slow dashboards are not a minor inconvenience; they are a business problem.
Technology
SaaS companies with Strategy One embedded in their own products cannot afford to report failures visible to their customers.
Manufacturing
Production performance and supply chain reporting run on data that needs to be accurate, current, and always accessible.
Government
FedRAMP-compliant environments with zero tolerance for governance gaps or unplanned downtime.
Frequently Asked Questions
The questions enterprises ask before signing a MicroStrategy support contract. Answered straight.
Mainstream support for the legacy on-premise MicroStrategy platform ends December 31, 2026. All support ends December 31, 2028. After that date, there are no security patches, updates, or vendor assistance. Organisations still on on-premise deployments need to act before that deadline. Ksolves provides structured MicroStrategy migration and managed support services covering environment assessment, impact analysis, content migration, testing, and cutover to Strategy One cloud.
A MicroStrategy managed support provider handles the day-to-day running of your Strategy One setup, including platform administration, report fixes, performance tuning, upgrade management, and user enablement. Ksolves operates as a dedicated MicroStrategy managed service provider in the USA and India, covering both reactive fixes and proactive maintenance.
A MicroStrategy support contract typically covers incident triage, break-fix resolution, platform administration, performance optimisation, and upgrade readiness. Ksolves structures support contracts around defined in-scope and out-of-scope boundaries so clients know exactly what is covered before work begins.
Our Strategy One support services (MicroStrategy support services) covered a complete Strategy One health check, a structured assessment of your Strategy One setup, covering server health, report performance, semantic layer integrity, security gaps, and upgrade readiness. Ksolves delivers health checks as a standalone engagement or as part of an ongoing MicroStrategy maintenance service.
MicroStrategy support tiers typically differ by response time, hours of coverage, and access to dedicated resources. Ksolves offers Standard, Advanced, and Platinum support tiers structured around how critical your BI environment is and how fast you need resolution when something goes wrong.
A MicroStrategy monitoring service covers continuous server health checks, performance tracking, usage monitoring, and proactive alerting before issues affect end users. Ksolves provides ongoing monitoring as part of its MicroStrategy managed support practice, so problems are identified and resolved before they become incidents.
Most enterprise teams running Strategy One don’t have dedicated MicroStrategy expertise in-house. An outsourced MicroStrategy managed support provider USA gives organisations access to certified platform specialists without the cost of building an internal team. Ksolves operates as a dedicated MicroStrategy outsourced support provider for enterprises across the USA and India.
Ksolves delivers MicroStrategy enterprise support services with defined SLAs, certified consultants, and a structured support scope covering platform administration, performance, upgrades, governance, and user enablement. With 12+ years of enterprise delivery experience and a 98% client retention rate, Ksolves supports Strategy One environments across financial services, healthcare, retail, manufacturing, and technology.
