Apache Artemis Support
Keep messages flowing
across
every protocol,
even through
failover  

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Apache Artemis Support That's Built to Meet the World's Strictest Data Standards

ISO certification
SOC 2 Type 2 certification
GDPR compliance
CMMI level certification
HIPAA compliance
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En(AI)blingTM Success for Industry Leaders

Apache Artemis Support Packages

One misconfigured quorum setting means split-brain for one team, duplicate messages for another. Support plans scale to match what that failure actually costs you, backed by clearly defined Apache Artemis SLA support.

Standard

24x7

Advanced

24x7

Platinum

24x7
ENTITLEMENTS
Support Tickets
10/year*
15/year*
25/year*
Risk Assessment Reports
1 per year
2 per year
4 per year
Architect Consultation
1 day per year
2 day per year
4 day per year
SLAs
Critical
30 mins
30 mins
30 mins
High
1 hr / 6 days
1 hr
1 hr
Normal
2 hrs
2 hrs
2 hrs
INCIDENT MANAGEMENT
Jira Portal + RCA + Incident Docs
✓
✓
✓
Patch & CVE Alerts
✓
✓
✓
Zero Day Vulnerability Fixes
-
✓
✓
Security Patching
-
Scheduled
Priority
KNOWLEDGE & GUIDANCE
Knowledge Base + Upgrade Guidance
-
✓
✓
Open Source Release Tracking
-
Notifications
+ Roadmap Advisory
STRATEGIC & ADVISORY
Architecture Review Call
-
Bi-annual
Quarterly
Toll-Free Phone + Named Engineer
-
-
✓
Advisory + Proactive Risk Advisory
-
-
✓
Early Warning Bulletins + QBR
-
-
✓

What Ksolves Has Delivered for Organizations Running Apache Artemis at Scale

Enterprises running AMQP, MQTT, STOMP, and OpenWire clients rely on Ksolves for enterprise Apache Artemis support services. Clustering, failover, and broker-to-broker mirroring keep running without disruption.

99.99%

SLA Maintained

SLA Maintained

Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.

40%

Lower TCO

Lower TCO

From licensing audits to compute consolidation, Ksolves cuts the total cost of ownership by 40%, without cutting corners on performance or reliability.

98%

Contract Renewal Rate

Contract Renewal Rate

We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.

30 Min

Turnaround Time

Turnaround Time

Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.

End-to-End Apache Artemis Support Services

Artemis is more than a message queue. Its cluster topology, quorum-based failover, multi-protocol acceptors, and broker-to-broker mirroring all need dedicated attention. Every layer gets covered, from daily operations to compliance audits.

Apache Artemis Setup and Configuration Support

Getting acceptor protocols, cluster topology, and storage configuration right at rollout avoids most of the failover and throughput issues teams run into later.

  • Broker and cluster configuration with journal storage sized for expected throughput
  • Acceptor setup across Core, AMQP, MQTT, STOMP, and OpenWire for existing client libraries
  • Address and queue design, including routing types, mapped to application ownership
  • HA configuration setup, using shared store, replication, or pluggable quorum, matched to your failover requirements
  • Initial performance baseline before production rollout

Managed Apache Artemis Support

Day-to-day operations run through ongoing Apache Artemis support services that keep the broker cluster and its backing journal healthy without disrupting live message traffic.

  • Broker, acceptor, and cluster connection health checks across the topology
  • Journal and paging maintenance to keep address memory and disk usage in check
  • User, role, and security-settings governance as applications and teams change
  • Broker-to-broker mirroring and federation health checks against connected brokers
  • Monthly health reviews covering message throughput and consumer lag trends

24/7 Apache Artemis Monitoring Support

Quorum misconfigurations and paging backlogs get caught before they surface as a stalled queue or a failover that doesn't complete, through continuous monitoring coverage.

  • Message throughput and consumer lag monitoring across every queue
  • Backing journal and connection pool performance monitoring
  • Alerting on queue depth, paging activity, and broker-to-broker mirror sync failures
  • Failed authentication and authorization attempt tracking
  • Alert routing across Slack, PagerDuty, and OpsGenie with runbook links

Apache Artemis Performance Tuning Support

Message latency under multi-protocol load gets fixed at the root, not patched by adding more brokers in front of it.

  • Acceptor and connector concurrency tuning for high-throughput producers and consumers
  • Journal type tuning (NIO vs. libaio/ASYNCIO) matched to storage and OS characteristics
  • Paging and flow-control tuning to keep memory-bound addresses from blocking producers
  • Consumer window size and prefetch tuning for high-frequency consumption patterns
  • Load testing and bottleneck isolation across the broker, network, and consumer layers

Apache Artemis Health Check Service

Hidden risk in an Artemis deployment rarely announces itself until a failover misfires or a queue backs up. Every deployment gets audited, assessed, and reported on to catch that risk first.

  • Broker, address, and queue inventory audit across the cluster
  • HA topology review, including replication lag and quorum/lock-manager readiness
  • Cluster connection and load-balancing policy audit identifying imbalance risk
  • Version and CVE exposure review against known Apache Artemis advisories
  • Written report with severity-ranked findings and projected reliability improvement

Apache Artemis Migration and Upgrade Support

Migrating from ActiveMQ 5.x "Classic," or bridging it alongside Artemis during transition, happens with full validation before cutover.

  • ActiveMQ 5.x to Artemis migration planning, or OpenWire-based bridging where a full cutover isn't required yet
  • Client compatibility validation across existing OpenWire, AMQP, MQTT, and STOMP applications
  • Broker-to-broker mirroring for zero-downtime message replication during cutover
  • Version upgrade validation for the broker and its backing journal
  • Rollback planning for every migration and upgrade stage

Apache Artemis Security & Compliance

Since access control in Artemis is enforced at the address and queue layer, independent of which protocol a client connects over, getting it right protects every application at once.

  • Role design and security-settings configuration following least-privilege access
  • JAAS authentication hardening across properties file, LDAP, Kerberos, and certificate-based login modules
  • Encryption in transit across client-to-broker and broker-to-broker connections
  • CVE monitoring and patch alerts tied to the Apache Artemis security advisory feed
  • GDPR, HIPAA, and SOC 2-aligned data handling for regulated message payloads

Apache Artemis Expert Support & Consulting

Senior-level broker architecture expertise is available without the hiring overhead, backed by a formal Apache Artemis support contract with clearly defined escalation paths.

  • Expert guidance on shared-store, replication, or pluggable-quorum HA design for your failure tolerance
  • Architecture reviews comparing Artemis against Kafka or RabbitMQ for specific workload needs
  • Capacity planning covering journal sizing, broker memory, and cluster scaling
  • Support contract with dedicated engineer access and monthly reviews
  • Performance profiling for brokers with unexplained latency or failed mirror syncs

Reliable Message Delivery Starts with a Well-Configured Broker. Ksolves Gets It Right.

Through the Client's Lens

Why Ksolves Is a Trusted Apache Artemis Support Partner for Global Engineering Teams

Enterprise teams choose Ksolves as their Apache Artemis managed service provider because our engineers have already solved the hard problems: split-brain failovers, paging under real load, and legacy broker migrations with zero message loss

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90%

Client Retention Rate

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750+

Projects Successfully
Delivered

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NSE & BSE

Publicly Listed
Company

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600+

Workforce and still
growing

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350+

Certifications

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200+

Happy Clients

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150K+

Support Hours
Completed

Industries We Help Scale with Apache Artemis

Apache Artemis powers multi-protocol messaging across different industries in different ways. Ksolves builds Apache Artemis support services around what each industry actually demands.

Frequently Asked Questions

Pricing is scoped to cluster size, HA complexity, and the tier you need, rather than a flat rate. Essentials, Professional, and Enterprise tiers set the coverage window and response commitment, and a custom quote gets built around your actual deployment during the initial consultation.

Yes, under the Enterprise tier. Essentials covers business hours, and Professional covers 16×5, while Enterprise is built for round-the-clock incident response on production brokers.

 

Artemis is open-source and natively multi-protocol (AMQP, MQTT, STOMP, Core, OpenWire), which suits teams wanting protocol flexibility without per-connection licensing. IBM MQ and Solace are commercial platforms with their own strengths in areas like guaranteed enterprise support SLAs and advanced routing. Which fits best depends on your existing stack, licensing model, and protocol requirements.

Yes, capacity planning covers expected throughput, journal storage sizing, broker memory, and cluster topology, validated with load testing before go-live rather than after a production incident forces the conversation.

Both. HA and mirroring get configured, and then failover and split-brain scenarios get exercised to confirm they behave as expected under an actual network partition or node failure, not just on paper.

Artemis supports MQTT 3.1, 3.1.1, and 5, and STOMP 1.0, 1.1, and 1.2, all independently enabled per acceptor depending on which client libraries you’re running.

Clustering distributes load across brokers in the same logical deployment, using cluster connections to forward messages toward whichever node has active consumers. Mirroring is a separate broker-connection feature that asynchronously replicates messages, acknowledgments, and queue changes to an independent broker, typically across data centers for disaster recovery rather than load distribution.

Yes, through the community-maintained ArtemisCloud Kubernetes Operator (now under the arkmq-org project), which handles broker provisioning, HA configuration, and scaling on Kubernetes and OpenShift. It’s a separate project from Apache’s core Artemis distribution, not a bundled feature.

Keep Apache Artemis Messaging Secure, Consistent, and Reliable with Ksolves Expert Support.

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