Project Name
How Ksolves Developed a Smart Network Application for Seamless Modem Installations & Real-Time Monitoring
Our client is a prominent broadband service provider, recognized for delivering high-speed internet and reliable connectivity to a rapidly growing customer base. With increasing demand and widespread modem installations, the client sought to strengthen their service operations by ensuring seamless installations, proactive fault detection, and real-time performance monitoring. Their goal was to enhance customer satisfaction while optimizing internal efficiency at scale.
Our client faced significant operational and technical hurdles, from maintaining multiple codebases and managing heavy resource utilization to ensuring efficient modem tracking and proactive fault detection – all while keeping performance fast and storage requirements minimal. A few major challenges encountered by our client were:
- Multiple Codebases: The client had to maintain separate codebases for iOS and Android, which created high maintenance overhead. They needed a hybrid application built from a single shared codebase.
- High Resource Utilization: Inefficient resource usage posed challenges in optimizing performance and scalability.
- Modem Location Tracking: Monitoring and managing the locations of thousands of installed modems was one of their biggest operational hurdles.
- Storage & Performance: The client required an application with minimal storage requirements that could still deliver high speed and efficiency without sacrificing performance.
- Proactive Fault Detection: They needed a robust system capable of automatically polling network data and leveraging machine learning to detect hardware impairments and performance issues proactively.
To address the client’s challenges, our team engineered a future-ready platform that balanced performance, scalability, and user experience:
- Hybrid App Development with Flutter: Delivered a single, shared codebase for iOS and Android, ensuring consistent functionality and a visually rich experience across devices.
- Custom-Built Modules: Designed and developed modules from scratch, making the application scalable and flexible to meet evolving business needs.
- Reusable Components: Increased efficiency by creating reusable components, which not only reduced development time but also simplified future maintenance.
- Seamless SDK Integration: Integrated all third-party dependencies of the shared SDK, enabling smooth interoperability and cross-platform functionality.
- Robust Backend with Microservices: Built a resilient backend infrastructure powered by microservices to handle high volumes of data and a rapidly growing customer base.
- AI-Powered Fault Detection: Trained machine learning models to continuously analyze live network data, enabling proactive detection of modem faults and minimizing downtime before customers even noticed an issue.
By combining hybrid app development with AI-driven insights, we delivered a powerful network management platform that transformed the way our client monitors and maintains modem installations. The solution not only unified device tracking and technician management into a seamless experience but also enabled proactive fault detection, resolving issues before they impacted customers.
This resulted in faster service delivery, reduced downtime, and higher customer satisfaction. With our proven expertise in building scalable, future-ready solutions, we continue to help businesses reimagine operations and stay ahead in a rapidly evolving digital landscape.
Transform Real-Time Data into Proactive Action with Our Hybrid App Solutions.
