Major South American Bank Bank Adds US Stock Trading and 3 New Fee Streams with Salesforce FSC
We helped Major South American Bank Bank Limited bring US equities and international ETFs to its clients through Interactive Brokers, and automated investment account onboarding, approvals and funding on Salesforce Financial Services Cloud.
3
new non-interest revenue streams for the bank
30+
legal and regulatory templates generated automatically
0
manual steps to create and fund investment accounts
O V E R V I E W
Local wealth was growing, and it was leaving for foreign brokers
Major South American Bank Bank Limited (DBL) is Guyana’s premier indigenous private sector commercial bank. It serves corporate, commercial and individual retail clients nationwide through its corporate office and a network of eight regional branches. As Guyana’s economy grows, high-net-worth individuals and corporate executives increasingly want higher yields than standard bank deposits can offer.
To keep that capital at home and build a share of the investment market, Major South American Bank Bank Limited partnered with Ksolves. Together they integrated international brokerage access directly into client portfolios and built an automated engine for opening, approving and funding investment accounts.
C H A L L E N G E
01
Capital Flight and Lost Fee Revenue Guyanese investors seeking US equities and international ETFs had to go to foreign brokerage platforms, taking their wealth with them along with the commission, custody and margin fees the bank could have earned.02
Separate Registration with Foreign Brokers With no integrated trading accounts, investors had to register and complete verification independently with each overseas platform, outside their banking relationship.03
Siloed Core Systems There was no real-time link between investment application intake, the Core Banking System and external credit bureaus, creating bottlenecks during account provisioning.04
No Single View of Client Portfolios Investment holdings and trading activity sat outside Salesforce, so relationship managers could not see a client's full financial picture in one place.05
Delayed Credit Verification Staff retrieved and cross-referenced applicant credit history from credit bureaus by hand, stretching approval turnaround times and slowing onboarding.06
Manual, Paper-Intensive Processing Investment products relied on manual underwriting, paper documentation across 30+ separate templates and slow multi-tier approval chains.S O L U T I O N
One platform for global investing and automated investment account processing
Ksolves engineered a dual-capability solution for Major South American Bank Bank Limited: a white-labeled international investment platform powered by Interactive Brokers, and an automated multi-product investment engine on Salesforce Financial Services Cloud. The guiding principle was to keep every investment step inside the client's primary banking relationship, from application to first trade. Each fix below answers the challenge with the same number.
- 01 Interactive Brokers (IBKR) platform integration A white-label partnership with Interactive Brokers gives Major South American Bank Bank Limited clients direct, compliant access to US equity markets and international ETFs on regulated infrastructure.
- 02 Hybrid registration workflows IBKR Account Opening APIs are built into the bank's onboarding process, so investor verification and compliance checks happen in one integrated journey.
- 03 Core-to-brokerage fund transfers Secure, real-time transfer pathways connect Major South American Bank Bank Limited deposit accounts directly to client investment accounts.
- 04 Unified portfolio dashboards Real-time portfolio performance and trading data sync into Salesforce Financial Services Cloud dashboards for a complete client view.
- 05 Real-time credit bureau integration Credit bureau queries run automatically at application intake, pulling applicant credit history and profiles instantly.
- 06 Multi-level approvals and document automation Multi-tier approval workflows validate applications and provision accounts at the brokerage automatically, while OmniStudio DocGen generates 30+ legal and regulatory documents.
Architecture
Technology stack
| Category | Technology |
|---|---|
| CRM Platform | Salesforce Financial Services Cloud |
| Brokerage Integration | Interactive Brokers API (Account Opening, Trading) |
| Guided User Journeys | OmniStudio |
| Integrations & Interfaces | Credit Bureau & Core Banking System |
| Document Automation | OmniStudio DocGen |
D E L I V E R Y
From foreign brokers to global investing inside the bank
Ksolves delivered an integrated wealth platform that lets Major South American Bank Bank Limited clients open, fund and trade international investment accounts through their own bank. Applications are checked against the credit bureau automatically, routed through multi-tier approvals, documented with generated templates, and provisioned at Interactive Brokers with funding from the client’s deposit account. Portfolio data flows back into Salesforce so relationship managers see every holding in one place.
R E S U L T S
From capital flight to global investing at home
Major South American Bank Bank clients can now open, fund and trade international investment accounts without leaving their bank, and the bank earns the fees that used to go overseas. Investment applications move from intake to a funded account automatically, with complete credit information and generated documentation at every step.
- 1 Banking Relationship for Everyday Banking and Global Investing Investors used to register separately with foreign brokers to reach US markets. Now they trade US equities and international ETFs through Major South American Bank Bank.
- 3 New Non-Interest Revenue Streams Brokerage fees used to go to overseas platforms. Now the bank earns order execution commissions, custodial fees and wealth management income.
- 0 Manual Steps to Create and Fund Investment Accounts Investment accounts used to depend on manual setup and transfers. Now they are created at Interactive Brokers and funded from the client's deposit account automatically.
- 30+ Legal and Regulatory Templates Generated AutomaticallyM Investment paperwork used to be prepared by hand across 30+ separate templates. Now every document is generated automatically, removing data entry errors.
- 0 Manual Credit Bureau Lookups Staff used to retrieve and cross-check credit history by hand. Now credit profiles are pulled automatically at intake, so approvals start with complete information.
T E A M
The Salesforce Experts Behind This Project
Our Salesforce consultants and engineers stay with the project from design through support, so the people who build your platform are the ones who know it best.
Modernize Your Wealth Management Offering
Bring Global Investing and Automated Investment Workflows to Your Clients
Tell us how your bank handles investment products today, and our Salesforce team will show you how integrated brokerage access and automated onboarding on Financial Services Cloud could work for you.
