Airbyte Support Services
24x7 Expert Support to Keep Your ELT Pipelines, Connectors & Data Syncs Running at Peak Performance
ISO 27001
SOC 2 TYPE 2
GDPR
Compliant
CMMI 3
HIPAA
24×7 Support
Backed by SLA-Based
Delivery
Delivery
AI-Enabled
Airbyte Experts
Airbyte Experts
Our Airbyte Support Solutions
With expert-led Airbyte Support Services, you can scale your data workflows confidently.
From
connector troubleshooting to performance tuning, we keep your Airbyte pipelines running smoothly
across every deployment type.
connector troubleshooting to performance tuning, we keep your Airbyte pipelines running smoothly
across every deployment type.
Airbyte Connector Troubleshooting and Health Management
When an Airbyte connector stops syncing due to a schema change, API rate limit,
credential expiry, or version incompatibility, your pipeline is silently broken.
Our Airbyte support engineers diagnose and restore connectors fast across
the
full 600+ catalog, including custom-built sources and destinations.
What we do:
- Airbyte connector failure diagnosis and resolution across all 600+ native and custom connectors
- Schema drift detection and controlled propagation to Snowflake, BigQuery, and Redshift
- Source and destination credential rotation and re-authentication
- Connector version compatibility management and upgrade testing
- API rate limit configuration and monitoring to prevent partial syncs
Airbyte Sync Failure Resolution
Airbyte sync failures, partial loads, and duplicated records are some of the most
time-consuming issues for data teams to debug. Our Airbyte support team
diagnoses root causes, including type mismatches, destination schema conflicts,
and concurrency limits, and resolves them at the record level so your pipelines run
reliably at scale.
What we do:
- Root cause diagnosis for failed, partial, and duplicated Airbyte syncs
- Right-sizing Airbyte sync mode (incremental vs. full-refresh) per connection
- Parallelism, concurrency, and memory allocation tuning for high-volume pipelines
- Failure retry logic and alerting configuration
- Pipeline SLA monitoring and ongoing reliability reporting
Airbyte CDC Setup, Configuration, and Real-Time
Replication
CDC (Change Data Capture) is the most powerful yet fragile feature in Airbyte.
Misconfigured replication slots, WAL log accumulation, and Debezium offset drift
can silently break your Airbyte pipelines for hours before anyone notices. We set
up, monitor, and maintain Airbyte CDC pipelines so every insert, update, and
delete reaches your destination accurately.
What we do:
- Debezium-based Airbyte CDC setup and configuration for PostgreSQL, MySQL, MongoDB, and SQL Server
- Replication lag monitoring and resolution to maintain data freshness SLAs
- WAL slot management, cleanup, and slot recreation after database failovers
- Offset tracking, CDC reset procedures, and binlog position recovery
- Cross-database CDC architecture review and optimization
Airbyte Kubernetes Deployment
Whether you are deploying Airbyte OSS on Kubernetes for the first time, scaling
an existing cluster, or migrating from Docker Compose, we manage the full Airbyte
infrastructure stack, including RBAC, SSO, and Terraform-based configuration so
your team stays focused on data.
What we do:
- Airbyte Kubernetes Helm chart deployment, configuration, and upgrades
- CPU, memory, and storage tuning across Airbyte Server, Scheduler, Worker, and Temporal components
- Docker Compose to Kubernetes migration with zero-downtime cutover
- RBAC, SSO, and Terraform-based Airbyte enterprise deployment configuration
- High-availability setup and disaster recovery planning for Airbyte environments
Airbyte Pipeline Monitoring and Observability
We build full observability for your Airbyte environment using Prometheus,
Grafana, and ELK Stack with intelligent alerting via PagerDuty or Slack so your
team is notified before failures impact downstream data consumers or BI
dashboards.
What we do:
- Prometheus and Grafana dashboard setup for Airbyte sync success rates and connector health
- ELK Stack integration for Airbyte connector-level log ingestion and debugging
- Custom Airbyte sync failure alerting via PagerDuty or Slack with configurable thresholds
- Airbyte pipeline health reporting and SLA breach early warning systems
- Proactive Airbyte monitoring to detect and resolve issues before a ticket is ever needed
Safe Airbyte Version Upgrades and Migration
Airbyte releases updates frequently, and version upgrades can silently break
custom connectors or change sync behavior. We handle full Airbyte version
upgrades and migrations from legacy ETL tools, including Fivetran, Stitch,
Talend, and custom Python pipelines with end-to-end data validation at every step.
What we do:
- Airbyte version upgrade planning, execution, and internal metadata store migration
- Connector regression testing post-upgrade to catch breaking changes before production
- Zero-downtime Airbyte OSS to Self-Managed Enterprise migration with full connector validation
- Pipeline parity verification when migrating from Fivetran, Stitch, or Talend to Airbyte
- Data integrity reconciliation between the source and destination post-migration
Custom Airbyte Connector Development Using the CDK
When native connectors do not exist or do not fit your schema, we build
production-grade custom source and destination connectors using the Airbyte
CDK in Python or TypeScript. Every connector is validated using the Airbyte
Standard Test Suite and maintained across platform upgrades.
What we build:
- Custom Airbyte source connectors for proprietary REST APIs and GraphQL endpoints
- Custom Airbyte destination connectors for internal databases and data platforms
- Connector certification and full documentation
- Ongoing maintenance and compatibility updates across Airbyte versions
Our Airbyte Support Solutions
With expert-led Airbyte Support Services, you can scale your data workflows confidently.
From connector troubleshooting to performance tuning, we keep your Airbyte pipelines running smoothly across
every deployment type.
Airbyte Connector Troubleshooting and Health Management
When an Airbyte connector stops syncing due to a schema
change, API rate limit, credential expiry, or version incompatibility, your pipeline is
silently broken. Our Airbyte support engineers diagnose and restore connectors
fast
across the full 600+ catalog, including custom-built sources and destinations.
What we do:
- Airbyte connector failure diagnosis and resolution across all 600+ native and custom connectors
- Schema drift detection and controlled propagation to Snowflake, BigQuery, and Redshift
- Source and destination credential rotation and re-authentication
- Connector version compatibility management and upgrade testing
- API rate limit configuration and monitoring to prevent partial syncs
Airbyte Sync Failure Resolution
Airbyte sync failures, partial loads, and duplicated records are some of
the most
time-consuming issues for data teams to debug. Our Airbyte support team
diagnoses root causes, including type mismatches, destination schema conflicts,
and concurrency limits, and resolves them at the record level so your pipelines run
reliably at scale.
What we do:
- Root cause diagnosis for failed, partial, and duplicated Airbyte syncs
- Right-sizing Airbyte sync mode (incremental vs. full-refresh) per connection
- Parallelism, concurrency, and memory allocation tuning for high-volume pipelines
- Failure retry logic and alerting configuration
- Pipeline SLA monitoring and ongoing reliability reporting
Airbyte CDC Setup, Configuration, and Real-Time Replication
CDC (Change Data Capture) is the most powerful yet fragile feature in
Airbyte.
Misconfigured replication slots, WAL log accumulation, and Debezium offset drift
can silently break your Airbyte pipelines for hours before anyone notices. We set
up, monitor, and maintain Airbyte CDC pipelines so every insert, update, and
delete reaches your destination accurately.
What we do:
- Debezium-based Airbyte CDC setup and configuration for PostgreSQL, MySQL, MongoDB, and SQL Server
- Replication lag monitoring and resolution to maintain data freshness SLAs
- WAL slot management, cleanup, and slot recreation after database failovers
- Offset tracking, CDC reset procedures, and binlog position recovery
- Cross-database CDC architecture review and optimization
Airbyte Kubernetes Deployment
Whether you are deploying Airbyte OSS on Kubernetes for the first time,
scaling
an existing cluster, or migrating from Docker Compose, we manage the full Airbyte
infrastructure stack, including RBAC, SSO, and Terraform-based configuration so
your team stays focused on data.
What we do:
- Airbyte Kubernetes Helm chart deployment, configuration, and upgrades
- CPU, memory, and storage tuning across Airbyte Server, Scheduler, Worker, and Temporal components
- Docker Compose to Kubernetes migration with zero-downtime cutover
- RBAC, SSO, and Terraform-based Airbyte enterprise deployment configuration
- High-availability setup and disaster recovery planning for Airbyte environments
Airbyte Pipeline Monitoring and Observability
We build full observability for your Airbyte environment using
Prometheus,
Grafana, and ELK Stack with intelligent alerting via PagerDuty or Slack so your
team is notified before failures impact downstream data consumers or BI
dashboards.
What we do:
- Prometheus and Grafana dashboard setup for Airbyte sync success rates and connector health
- ELK Stack integration for Airbyte connector-level log ingestion and debugging
- Custom Airbyte sync failure alerting via PagerDuty or Slack with configurable thresholds
- Airbyte pipeline health reporting and SLA breach early warning systems
- Proactive Airbyte monitoring to detect and resolve issues before a ticket is ever needed
Safe Airbyte Version Upgrades and Migration
Airbyte releases updates frequently, and version upgrades can silently
break
custom connectors or change sync behavior. We handle full Airbyte version
upgrades and migrations from legacy ETL tools, including Fivetran, Stitch,
Talend, and custom Python pipelines with end-to-end data validation at every step.
What we do:
- Airbyte version upgrade planning, execution, and internal metadata store migration
- Connector regression testing post-upgrade to catch breaking changes before production
- Zero-downtime Airbyte OSS to Self-Managed Enterprise migration with full connector validation
- Pipeline parity verification when migrating from Fivetran, Stitch, or Talend to Airbyte
- Data integrity reconciliation between the source and destination post-migration
Custom Airbyte Connector Development Using the CDK
When native connectors do not exist or do not fit your schema, we build
production-grade custom source and destination connectors using the Airbyte
CDK in Python or TypeScript. Every connector is validated using the Airbyte
Standard Test Suite and maintained across platform upgrades.
What we build:
- Custom Airbyte source connectors for proprietary REST APIs and GraphQL endpoints
- Custom Airbyte destination connectors for internal databases and data platforms
- Connector certification and full documentation
- Ongoing maintenance and compatibility updates across Airbyte versions
Why is Ksolves a Trusted Choice of Global
Teams for Airbyte Services?
Ksolves is known for delivering expert Airbyte support services to keep
your
ELT pipelines, connectors, and data syncs running efficiently, backed by certified Airbyte professionals.
24x7 Global Support
Get round-the-clock support from AI-Enabled Airbyte engineers ready to resolve connector failures,
sync errors, schema drift, and CDC replication issues across OSS, Cloud, and Enterprise deployments.
International Compliance You Can Count On
ISO 27001, SOC 2 Type II, GDPR, and HIPAA-aligned support ensuring secure data handling across every
Airbyte connection, with encryption, audit logging, RBAC, and SSO fully covered.
Audit-Ready Support
Get complete sync logs, connector health reports, and troubleshooting documentation built into every
engagement, ready for compliance audits and data governance reviews.
SLAs That Deliver
Guaranteed response and resolution times at every severity level keep your ELT pipelines
operational, and data freshness SLAs consistently met.
Airbyte Experts at Your Service
Our engineers bring hands-on experience across Airbyte OSS, Cloud, and Enterprise, covering
connector debugging, CDK development, Kubernetes, Helm, PyAirbyte, and Terraform deployments.
Reporting and Root Cause Analysis
Receive regular reports on sync success rates and SLA adherence. For critical failures, get a
structured Root Cause Analysis with action items to prevent recurrence.
SOPs and Knowledge Base
Resolve Airbyte issues faster with our library of SOPs covering connector debugging, incremental
sync configuration, schema evolution, CDC offset management, and normalization troubleshooting.
Apache Airbyte Support Package
Standard
24x7
Advanced
24x7
Platinum
24x7
ENTITLEMENTS
Support Tickets
10/year*
15/year*
25/year*
Risk Assessment Reports
1 per year
2 per year
4 per year
Architect Consultation
1 day per year
2 day per year
4 day per year
SLAs
Critical — Ack / Resolution
30 mins / 2 hrs
30 mins / 2 hrs
30 mins / 2 hrs
High — Ack / Resolution
1 hr / 6 days
1 hr / 6 days
1 hr / 6 days
Normal — Ack / Resolution
2 hrs / 10 days
2 hrs / 10 days
2 hrs / 10 days
INCIDENT MANAGEMENT
Jira Portal + RCA + Incident Docs
Patch & CVE Alerts
Zero Day Vulnerability Fixes
-
Security Patching
-
Scheduled
Priority
KNOWLEDGE & GUIDANCE
Knowledge Base + Upgrade Guidance
-
Open Source Release Tracking
-
Notifications
+ Roadmap Advisory
STRATEGIC & ADVISORY
Architecture Review Call
-
Bi-annual
Quarterly
Toll-Free Phone + Named Engineer
-
-
Advisory + Proactive Risk Advisory
-
-
Early Warning Bulletins + QBR
-
-
Airbyte OSS vs Cloud vs Enterprise
We Support All Three
| Feature | Airbyte OSS | Airbyte Cloud | Airbyte Enterprise |
|---|---|---|---|
| Deployment | Self-hosted (Docker / Kubernetes) | Fully managed by Airbyte | Self-hosted with enterprise controls |
| Connector Catalog | 600+ connectors | 600+ connectors | 600+ connectors |
| SSO / RBAC | Manual configuration | Limited | Native SSO, RBAC, audit logs |
| CDC Support | Yes | Yes | Yes |
| Custom Connectors | Full CDK access | Full CDK access | Full CDK access |
| Ksolves Support | Full coverage | Full coverage | Full coverage |
How Do We Work?
As a reliable Airbyte Support Company, we assess your pipelines and identify key improvement areas.
1
Discovery & Assessment
We audit your Airbyte deployment, connector configurations, sync histories, and infrastructure to identify gaps and risks.
2
Onboarding & SLA Agreement
We define severity levels, escalation paths, response times, and communication channels per your support package.
3
Active Monitoring & Issue Resolution
Our engineers monitor your Airbyte environment continuously and resolve incidents within committed SLA windows.
4
Reporting & Continuous Improvement
We deliver sync performance reports, Root Cause Analyses, and periodic architecture reviews to keep your Airbyte environment optimized.
Struggling with Airbyte Issues?
Running into failed syncs, broken connectors, CDC replication lag, or Kubernetes deployment issues with
Airbyte? Our Airbyte support service engineers diagnose and resolve your most
complex Airbyte OSS, Cloud, and Enterprise challenges with precision and speed.
Frequently Asked Questions
What is Airbyte, and why do data teams need dedicated support for it?
Airbyte is an open-source ELT platform that moves data between sources and destinations using 600+ connectors. While Airbyte OSS is free to self-host, running it in production introduces real operational complexity, including connector failures, CDC replication issues, schema drift, Kubernetes resource management, and version upgrades. Dedicated Airbyte support services provide expert on-call engineers to resolve these issues quickly, so your data team can focus on analytics rather than pipeline maintenance.
Does Airbyte support include version upgrades and platform migrations?
Yes. Our Airbyte support services cover safe version upgrades with connector regression testing and full migrations from legacy tools such as Fivetran, Stitch, Talend, or custom Python pipelines. Every migration includes pre and post-upgrade validation, internal metadata store upgrades, and data integrity reconciliation at source and destination.
Can Ksolves help set up and troubleshoot CDC pipelines in Airbyte?
Yes. Our Airbyte commercial support services include configuring CDC pipelines for MySQL, PostgreSQL, MongoDB, and SQL Server using Debezium. With our expert support services, we resolve replication issues and ensure accurate data delivery to destinations like Snowflake, BigQuery, and Redshift.
Can you help scale Airbyte on Kubernetes?
Yes. Our Airbyte support services include Kubernetes Helm chart deployment, CPU, memory, and storage tuning across Server, Scheduler, Worker, and Temporal components, and high-availability configuration. We resolve common issues like pod OOM failures on large sync jobs, Helm upgrade failures, and abctl deployment errors on self-hosted infrastructure.
Can Ksolves build custom connectors using the Airbyte CDK?
Yes. Our Airbyte support team builds and maintains custom connectors using the Airbyte CDK for APIs and databases. With our Airbyte enterprise support, we ensure these connectors remain stable and compatible across upgrades.
How does Ksolves handle schema drift in Airbyte pipelines?
We configure Airbyte schema propagation settings to control how breaking and non-breaking source changes are handled per connection. We monitor schema changes at the source and update destination schemas in Snowflake, BigQuery, and Redshift in a controlled manner, preventing silent data corruption or sync failures caused by unmanaged schema evolution.
Does your Airbyte support services cover Airbyte OSS, Cloud, and Enterprise?
Yes. Our Airbyte services include proactive schema drift management through controlled schema propagation and monitoring. From infrastructure tuning to advanced security, our Airbyte support ensures complete platform reliability.
Do you offer Airbyte consulting services for architecture and strategy?
Yes. Along with support services, we provide expert Airbyte consulting to design scalable data architectures, optimize pipeline performance, and align Airbyte implementations with business goals.
