Project Name
How Salesforce Experience Cloud Transformed Partner Exchange UI for Telecom
Our client was a leading telecommunication company offering a wide range of communication services including messaging apps, voice calling, live chat, and video conferencing, backed by complete analytics capabilities.
Known for their 24×7 global customer support and strong partner training resources, they serve organizations that rely on high-performance communication infrastructure. With a growing partner network, they needed to enhance their Partner Exchange UI to improve service delivery and overall user experience.
The client's existing Partner Exchange portal had several critical gaps that were directly impacting partner productivity and operational efficiency.
- Difficulty in Tracking Read and Unread Data: The client faced difficulty in displaying data and data count on a read and unread basis. This made it challenging to monitor user engagement and track response rates accurately, resulting in poor visibility into partner activity.
- Bulk Email Tracking Issues: Managing email tracking on contacts for bulk recipients was unreliable. Without precise tracking and analytics for mass email communications, important partner communications went unmonitored. This led to missed follow-ups and data gaps.
- Complex UI Implementation Based on Figma Designs: Translating detailed Figma designs into a live, responsive interface required careful CSS management. Maintaining design consistency across devices while ensuring responsiveness added significant complexity to the implementation.
- Challenges in Implementing Complex Validation Rules: Enforcing strict data integrity through complex validation rules without affecting system performance was a critical hurdle. The existing setup could not support the level of data accuracy the client required across the portal.
Ksolves, as a Salesforce Summit Partner, deployed AI-enabled Salesforce developers to deliver a fully revamped Partner Exchange portal. Leveraging AI-assisted development practices, the team ensured faster execution, smarter automation, and consistent quality across every component.
- Revamping the Interface with Salesforce Experience Cloud: The AI-enabled Salesforce developers rebuilt the portal using Salesforce Experience Cloud. They deliver a modern, responsive, and intuitive interface tailored to the client's partner network and brand standards.
- Partner Bulletin Functionality Development: A Partner Bulletin module was developed and integrated into the portal, allowing bulletins to be activated, published, and displayed on the UI in real time. This eliminated the need for manual updates and ensured partners always had access to the latest information.
- Enhanced Data Visualization with Analytical Dashboards: Using Salesforce LWC, the team implemented analytical dashboards that present business data in clear visual formats. Partners can now efficiently track orders, monitor key metrics, and navigate records, supporting faster and more informed decision-making.
- Secure Access with Single Sign-On (SSO) Integration: SSO was implemented to strengthen security and simplify the login experience for partners. In parallel, custom Apex classes were developed to call Notification APIs, enabling real-time alerts to be retrieved and displayed instantly on the portal.
- Efficient Email Tracking with Batch Apex Batch: Apex classes were built to handle multiple email triggers simultaneously, ensuring accurate tracking of mass email communications including hyperlink-based activities. This gave the client full visibility into partner communication activity.
- Implementation of Complex Validation Rules: Validation rules were implemented using Apex triggers to enforce data integrity checks in an accurate and performance-conscious manner, eliminating data entry errors without slowing down portal operations.
The Salesforce Experience Cloud implementation delivered measurable improvements across the client's Partner Exchange portal.
- Partners can now instantly distinguish between read and unread records, reducing data management time by approximately 40%.
- Batch Apex-powered email tracking improved communication visibility and significantly reduced missed follow-ups.
- Real-time notifications via custom Apex and Notification APIs enabled faster partner response and reduced information delays.
- Trigger-based validation rules ensured higher data accuracy and fewer entry errors across the portal.
- The Figma-accurate LWC implementation delivered a consistent, professional experience across all devices.
- Automated bulletin publishing and email tracking eliminated key manual tasks, freeing internal teams to focus on strategic partner management.
With Salesforce Experience Cloud, LWC, and Apex, Ksolves successfully transformed the client’s Partner Exchange portal into a modern, high-performance platform. The AI-enabled Salesforce developers delivered a well-structured solution that improved data visibility, streamlined communication tracking, and gave partners a seamless digital experience.
As an AI-first Salesforce Summit Partner, Ksolves continues to help businesses across industries achieve real, measurable outcomes through smart Salesforce implementations.
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