Project Name
Ksolves Boosts E-Commerce Revenue 10-15% With Agentforce Commerce Installment Payments
An e-commerce retailer running on Agentforce Commerce (formerly Commerce Cloud), serving customers across the Middle East, offered checkout only one way to pay, full amount up front. As average order values grew, so did customer requests for more flexible ways to pay, and every shopper who couldn’t commit to the full amount simply walked away to a competitor offering installment plans.
Ksolves brought Agentforce Commerce implementation expertise to the problem, treating it as an order-state problem as much as a payment problem: an order should only ever be marked complete and released for fulfillment once its payment status is independently verified, never assumed. The installment checkout option contributed to a 10-15% increase in revenue, and every installment order now runs through automated reconciliation with zero manual checks required.
- No Installment Option at Checkout: Customers wanting to spread the cost of higher-value orders had no way to do so, leading to abandoned carts and lost sales to competitors offering flexible payment plans.
- Payment Confirmation Timing Mismatch: Direct payments captured and confirmed instantly at checkout, but installment payment approval from the gateway happened asynchronously, sometimes after the order had already been created.
- Risk of Premature "Paid" Status: Applying the same immediate paid logic used for direct payments to installment orders risked releasing orders for fulfillment before the installment plan was actually confirmed by the gateway.
- No System to Capture Gateway Confirmation Events: The existing checkout flow had no mechanism to receive, store, or act on the payment gateway's asynchronous webhook notifications for installment orders.
- No Structured Reconciliation Process: Without a way to systematically process incoming confirmation events, there was no reliable path from order created to payment confirmed for installment purchases.
- One-Month Delivery Window: The solution needed to be designed, built, tested, and deployed within a single month, without disrupting the existing direct-payment checkout already live in production.
Ksolves brought Agentforce Commerce implementation expertise to the problem, introducing a distinct asynchronous confirmation pipeline built around the platform's checkout and order framework, governed by one principle: an order gets marked complete and released for fulfillment only once its payment status is independently verified.
- Installment Payment Option at Checkout: A dedicated installment payment method integrated into the checkout flow, presented alongside the existing direct payment method without disrupting it.
- Decoupled Order Creation From Payment Confirmation: Installment orders now create immediately upon submission but hold in a distinct pending-confirmation state, kept separate from the paid status used for direct payments.
- Custom Webhook Receiver: A dedicated endpoint now receives the payment gateway's asynchronous webhook notifications, capturing confirmation events as they arrive for every installment order.
- Custom Object for Webhook Responses: A custom data object persists each incoming webhook payload against its corresponding order, decoupling the moment a webhook is received from the moment it's processed.
- Scheduled Reconciliation Job: A job running at a fixed interval reads stored webhook records and updates matching orders to paid only after gateway confirmation, triggering fulfillment at that point and not before.
- Rigorous State-Transition Testing: The flow was validated against delayed webhooks, duplicate events, and retries within the one-month window, ensuring no regression to the existing direct-payment checkout already live.
Technology Stack
| Category | Technology |
|---|---|
| Platform | Agentforce Commerce (formerly Commerce Cloud) |
| Integration | Custom Webhook Endpoint |
| Database | Custom Object |
| Processing | Scheduled Reconciliation Job |
| Integration | Installment Payment Gateway (Third-Party) |
| Security | Order State Validation Logic |
- 10-15% Revenue Increase From Installment Checkout: Introducing the installment option contributed to a 10-15% increase in revenue, recovering high-value orders that used to walk away at checkout.
- Order Fulfillment Integrity Protected: Zero orders are marked paid or fulfilled until the gateway's webhook confirmation is reconciled, closing off the risk of releasing an order before payment was actually confirmed.
- 100% Automated Payment Reconciliation: A scheduled job now reconciles 100% of webhook responses at fixed intervals, with no manual checks required anywhere in the process.
- Full Solution Delivered in 1 Month: The entire installment flow was designed, built, tested, and deployed live within a single month, with zero disruption to the existing direct-payment checkout.
This retailer’s checkout supported only immediate, full-amount payment, turning away every customer who wanted to spread out a higher-value purchase. Ksolves built a dedicated installment payment flow on an asynchronous confirmation model, letting customers pay over time without compromising order accuracy anywhere in the pipeline.
Revenue rose 10-15% from the new installment option alone, and every installment order now moves through automated reconciliation with zero manual intervention. The direct-payment checkout that was already live kept running without disruption throughout.
The webhook-and-reconciliation pattern built here gives the retailer a repeatable model for adding future asynchronous payment methods without re-architecting the checkout each time, positioning the business to explore additional flexible payment options as customer demand keeps evolving.
Still Offering Customers Only One Way to Pay at Checkout?
