24/7 Oracle Cloud Support Service
Keep Your OCI Infrastructure Performing at
Full Speed
Apache contributors on staff
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Oracle Cloud Support That's Built to Meet the World's Strictest Compliance Standards
En(AI)blingTM Success for Industry Leaders
Oracle Cloud Support Packages
Choose the Oracle Cloud support plan that fits your OCI environment and response expectations. From Compute failures and VCN routing issues to Autonomous Database connection drops, we respond fast.
Standard
Advanced
Platinum
Numbers That Reflect Real Engineering Work, Not Estimates.
Organizations rely on Ksolves for cloud migration, cost optimization, infrastructure management, and 24x7 support across business-critical cloud environments.
99.99%
SLA Maintained
SLA Maintained
Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.
40%
Lower TCO
Lower TCO
From licensing audits to compute consolidation, Ksolves cuts the total cost of ownership by 40%, without cutting corners on performance or reliability.
98%
Contract Renewal Rate
Contract Renewal Rate
We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.
30 Min
Turnaround Time
Turnaround Time
Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.
Oracle Cloud Support Services to Keep Your Full OCI Stack Running at Scale
From initial OCI deployment and VCN configuration to Autonomous Database tuning and 24/7 managed operations, one team handles your entire Oracle Cloud lifecycle.
OCI Environment Assessment and Configuration Guidance
Our experts review your OCI environment against real business requirements. Every configuration change is then managed to keep it aligned with how your teams actually work.
- Cloud architecture business analysis mapping workload requirements to OCI compartment and VCN design
- Configuration changes across IAM policies, network security lists, and Autonomous Database parameters
- Documentation covering compartment hierarchy, tagging standards, and resource ownership
- Business process assessment for cloud governance and cost accountability workflows
- Oracle Service Request (SR) management and escalation handling with Oracle Support
- Testing services validating configuration changes before production rollout
Break-Fix Coverage for Business-Critical OCI Workloads
A compute failure or connectivity drop only becomes an outage if it's left unattended. Our experts step in fast, keeping production issues contained before they spread.
- Break-fix support for OCI reports, integrations, and API-based interfaces
- Batch job monitoring and recovery across scheduled Autonomous Database and Compute workloads
- Workflow troubleshooting for automated pipelines and event-driven processes
- Security break-fix covering IAM user management and data/function-level access issues
- Peak processing support for year-end closes, seasonal traffic spikes, and performance-sensitive cycles
Zero Downtime OCI Migrations and Workload Transitions
Every on-premises-to-OCI migration and database upgrade goes through full validation before cutover. We manage the entire transition, so workloads move without downtime or surprises.
- Oracle Database migration to Autonomous Database using Oracle Database Migration Service
- Zero Downtime Migration for Oracle Database lift and shift to OCI DB Systems and Exadata Cloud Service
- VM migration from VMware, AWS, or Azure to OCI Compute using Terraform templates
- Cross-region migration covering VCN replication, Block Volume copy, and Autonomous Data Guard
- Post-migration validation covering Compute connectivity, connection strings, IAM scoping, and Monitoring alarms
Patch Management and Upgrade Readiness for OCI
Staying current shouldn't mean risking production. Our experts validate every patch and upgrade before it ships, so your OCI environment stays up to date without disruption.
- New feature evaluation and adoption planning for OCI service releases
- Patching across OCI Compute images, OKE clusters, and Autonomous Database updates
- Impact analysis and remedial action plans before applying patches or version changes
- Regression testing for new features and patches against existing workloads
- Rollout management with staged deployment and rollback planning
Ongoing Optimization Across Your OCI Stack
Business needs don't stand still, and your OCI environment shouldn't either. Our experts continuously optimize your stack, from reporting to data pipelines, to keep pace with where the business is headed.
- Analytics enhancements for Autonomous Database and OCI Monitoring dashboards
- Reports including compliance reporting for SOC 2, HIPAA, PCI DSS, and GDPR
- Interface enhancements for API Gateway and third-party integrations
- Workflow and process automation using OCI Functions and DevOps pipelines
- Data load optimization for ETL and migration pipelines
- Personalization of monitoring dashboards and alerting thresholds by team or compartment
Architecture Guidance and Team Enablement
Running Oracle Cloud with confidence starts with the right knowledge. Our experts equip your teams to operate at enterprise scale, backed by architecture guidance built on real-world engagements.
- Training services covering OCI CLI, SDK, and Terraform/Resource Manager module design
- Online training material and self-paced learning paths for OCI administration
- Webinars on OCI service updates and best practices
- Product roadmap guidance and its impact on your existing architecture
- Best practices for landing zone design, IAM hierarchy, and tagging strategy
- Do's and don'ts based on common OCI misconfiguration patterns Ksolves sees across engagements
Through the Client's Lens
Why Ksolves Is a Trusted Choice of Global Teams for Oracle Cloud Support
Your OCI environment runs critical workloads. Ksolves keeps it stable, secure,
and cost-efficient with SLA-backed response times and proven production expertise
across Compute, Database, Networking, and Security.
90%
Client Retention Rate
750+
Projects Successfully
Delivered
NSE & BSE
Publicly Listed
Company
600+
Workforce and still
growing
350+
Certifications
200+
Happy Clients
150K+
Support Hours
Completed
Industries We Help Scale with Oracle Cloud Infrastructure
Every enterprise runs Oracle Cloud differently. Ksolves tailors Oracle Cloud Enterprise Support Services around your workload density, database complexity, compliance requirements, and multi-region demands.
Telecom
OCI Compute for CDR processing, VCN-based network function virtualization, and Autonomous Database for subscriber analytics with real-time OCI Monitoring across multi-region deployments.
Financial Services
Oracle Exadata Cloud Service for core banking, OCI Vault CMEK encryption, and SOC 2-ready audit log delivery to Object Storage with IAM compartment isolation per regulatory boundary.
Healthcare
HIPAA-aligned OCI deployments for clinical application hosting and patient data storage with OCI Security Zones enforcing data residency and access control.
Retail and E-Commerce
OKE-based containerized hosting, OCI Load Balancer autoscaling for peak traffic, and Object Storage lifecycle policies for cost-efficient media archival.
Manufacturing
OCI Compute for SCADA and MES virtualization, IoT telemetry ingestion via OCI Streaming, and Autonomous Database for production analytics.
Banking
Autonomous Transaction Processing for real-time risk analytics, Data Guard cross-region HA, and Autonomous Data Warehouse for BCBS 239-aligned regulatory reporting.
Logistics and Supply Chain
OCI Compute for shipment tracking, OCI API Gateway for carrier integration, and OCI Functions for event-driven supply chain automation.
Technology and SaaS
Multi-tenant OCI compartment isolation, OKE cluster management per product team, and OCI DevOps pipeline integration with OCI Container Registry.
Education
OCI Compute for research clusters, Autonomous Database for institutional analytics, and FERPA-aligned IAM compartment access control with Object Storage archival.
Public Sector
OCI Government Cloud with Kerberos-compatible IAM federation, OCI Vault for government data encryption, and full audit log delivery for compliance reporting.
Success Stories from Global Enterprises
Our Experts have delivered excellence for multiple clients operating across industries. Explore the case studies and experience the Ksolves Impact.
Cut Oracle EBS Modernisation From 18 Months to Under 6
Challenge
No standardised service creation path meant every new OKE microservice required 2 to 3 weeks of manual OCI infrastructure setup before development could begin.
Solution
Backstage golden path templates and Dagger Go SDK pipelines on OCI reduced full stack provisioning including OKE, Helm, database connections, and CI/CD to under 10 minutes per service.
18→6 months
Faster Modernisation
47 ETL Pipelines Replaced With Starburst Federation for a Fintech
Challenge
A leading Indian fintech had 47 ETL pipelines across Oracle, Cassandra, and ClickHouse with loan risk decisions made on data 12 to 24 hours stale.
Solution
Ksolves deployed Starburst Enterprise to federate all three systems under a single SQL layer with no source system modifications, replacing a 7-step data assembly pipeline with direct JDBC integration.
14m → 6s
Loan Decisioning Latency
Scaled From 5 to 50 Engineers Without Losing Deployment Velocity
Challenge
No platform layer collapsed deployment frequency from 10x/day to twice a week as each squad reinvented OCI deployments from scratch.
Solution
Ksolves deployed Backstage golden paths and Dagger TypeScript SDK pipelines on OCI, cutting new service provisioning from weeks to under 10 minutes.
10x/day
Deployment Frequency Restored
Cut Oracle EBS Modernisation From 18 Months to Under 6
Challenge
No standardised service creation path meant every new OKE microservice required 2 to 3 weeks of manual OCI infrastructure setup before development could begin.
Solution
Backstage golden path templates and Dagger Go SDK pipelines on OCI reduced full stack provisioning including OKE, Helm, database connections, and CI/CD to under 10 minutes per service.
18→6 months
Faster Modernisation
47 ETL Pipelines Replaced With Starburst Federation for a Fintech
Challenge
A leading Indian fintech had 47 ETL pipelines across Oracle, Cassandra, and ClickHouse with loan risk decisions made on data 12 to 24 hours stale.
Solution
Ksolves deployed Starburst Enterprise to federate all three systems under a single SQL layer with no source system modifications, replacing a 7-step data assembly pipeline with direct JDBC integration.
14m → 6s
Loan Decisioning Latency
Scaled From 5 to 50 Engineers Without Losing Deployment Velocity
Challenge
No platform layer collapsed deployment frequency from 10x/day to twice a week as each squad reinvented OCI deployments from scratch.
Solution
Ksolves deployed Backstage golden paths and Dagger TypeScript SDK pipelines on OCI, cutting new service provisioning from weeks to under 10 minutes.
10x/day
Deployment Frequency Restored
Frequently Asked Questions
Everything you need to know before choosing an Oracle Cloud support partner.
24×7 monitoring and management across OCI Compute, VCN, Autonomous Database, OKE, Object Storage, and IAM, plus cost optimization reviews, security hardening, version upgrades, Terraform governance, and root cause analysis for every critical incident.
Boot failures are caused by corrupted boot volumes, incorrect shape changes reordering VNICs, or Windows instances stuck on the TianoCore screen on E5 or E6 shapes. Connectivity failures are caused by misconfigured route tables or security list rules blocking outbound traffic. Ksolves diagnoses using OCI network path analysis and corrects route table entries before closing the incident.
Caused by dynamic group rules not matching the requesting resource, policy statements referencing the wrong compartment OCID, or federation with Azure AD or Okta breaking due to clock skew or metadata URL mismatch. Ksolves audits IAM policies via OCI Audit logs and corrects dynamic group rules and federation configuration.
Yes. Ksolves uses Oracle Database Migration Service for schema-compatible workloads and Zero Downtime Migration for lift-and-shift scenarios. We run pre-migration assessments, resolve compatibility flags, validate connection strings post-migration, and confirm Data Guard replication before cutover.
Ksolves identifies idle Compute instances, unattached Block Volumes, and oversized Autonomous Databases via Cost Analysis, converts stable workloads to Universal Credits reserved capacity, configures Object Storage lifecycle policies, and enforces mandatory tagging via IAM policy defaults to track cost ownership.
Cloud Guard detector recipes, Security Zone policies including Maximum Security Zone for production compartments, OCI Vault CMEK for encryption key creation and rotation, IAM compartment hierarchy with least-privilege scoping, OCI Audit log delivery to Object Storage, and external IdP federation for Azure AD, Okta, and SAML providers.
Ksolves uses Terraform with the OCI provider and OCI Resource Manager to provision VCNs, subnets, IAM policies, Autonomous Databases, and OKE clusters using idempotent module patterns. We enforce Terraform state governance through Resource Manager stacks and audit orphaned infrastructure to prevent configuration drift.
Yes. Ksolves provides Oracle Cloud support across North America and Europe with US-hours and 24×7 global coverage. European clients under GDPR receive OCI deployments with data residency controls and audit log retention. Critical incident SLA: 30-minute acknowledgment and 2-hour resolution.
