Starburst Consulting &
Support Services
Get 24x7 Starburst Support for Deployments, Query Optimization, Integrations, and Critical Troubleshooting.
Dedicated Support From Starburst Experts
24×7 Support Services
SLA-Backed Support
Experienced Starburst Experts
Starburst Consulting & Support Packages
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why Ksolves is a Trusted Choice of Global
Teams for Starburst Support?
24×7 Global Support
Round-the-clock support with rapid response times, even as fast as 30 minutes for critical issues. Our global teams ensure you’re always covered, no matter the time zone.
Enterprise-Grade SLAs
Choose support tiers with guaranteed SLAs, covering everything from query optimization to cluster troubleshooting.
Compliance-Ready Operations
Starburst delivers enterprise-grade security, GDPR alignment, and compliance to keep your analytics ecosystem protected.
Dedicated Starburst Experts
Starburst and Trino experts helping you with query optimization, deployments, and scaling analytics across diverse data sources.
Support Portal, SOPs & Knowledge Base
Access a support portal with case tracking, SOPs, and a knowledge base to speed resolution and enable self-service.
Escalation & Root Cause Transparency
Critical issues are quickly escalated, with clear tracking and Root Cause Analysis to prevent future disruptions.
Reporting & Performance Insights
Receive regular reports on performance, response times, and tickets to keep your Starburst environment optimized and audit-ready.
Our Starburst Consulting & Support
Services
Services
We guide organizations through every stage of their data analytics journey, from
planning and deployment to optimization and scaling.
planning and deployment to optimization and scaling.
Guided Deployment
We provide hands-on, step-by-step guidance to deploy Starburst efficiently, covering cluster setup, integration, and ensuring production readiness from day one.
Embedded Architect
Our experts work embedded with your team, delivering real-time guidance, architecture optimization, and best practices to accelerate project success.
End-to-End Implementation
We manage the entire deployment lifecycle from architecture design to execution, delivering a high-performance, scalable Starburst environment tailored to your organization.
Optimization Services
We enhance performance and reduce operational costs through query tuning, architecture audits, upgrade acceleration, and other efficiency-driven strategies.
Cluster & Query Support
From cluster management and configuration to query optimization, we help maintain peak performance for your analytics workloads.
Upgrade & Maintenance Guidance
Expert support during platform upgrades, patch management, and architecture improvements to keep your system secure and scalable.
Issue Resolution & Troubleshooting
Prompt identification and resolution of technical challenges, ensuring minimal downtime and uninterrupted data operations.
Our Starburst Consulting & Support Services
We guide organizations through every stage of their data analytics journey, from planning and deployment to optimization and scaling.
Guided Deployment
Guided Deployment
We provide hands-on, step-by-step guidance to deploy Starburst efficiently, covering cluster setup, integration, and ensuring production readiness from day one.
Embedded Architect
Embedded Architect
Our experts work embedded with your team, delivering real-time guidance, architecture optimization, and best practices to accelerate project success.
End-to-End Implementation
End-to-End Implementation
We manage the entire deployment lifecycle from architecture design to execution, delivering a high-performance, scalable Starburst environment tailored to your organization.
Optimization Services
Optimization Services
We enhance performance and reduce operational costs through query tuning, architecture audits, upgrade acceleration, and other efficiency-driven strategies.
Cluster & Query Support
Cluster & Query Support
From cluster management and configuration to query optimization, we help maintain peak performance for your analytics workloads.
Upgrade & Maintenance Guidance
Upgrade & Maintenance Guidance
Expert support during platform upgrades, patch management, and architecture improvements to keep your system secure and scalable.
Issue Resolution & Troubleshooting
Issue Resolution & Troubleshooting
Prompt identification and resolution of technical challenges, ensuring minimal downtime and uninterrupted data operations.
Frequently Asked Questions
Do you support both Starburst Enterprise and Starburst Galaxy?
Yes. We assist with on-prem Starburst Enterprise deployments as well as fully managed Starburst Galaxy environments.
Can you help optimize slow Starburst queries?
Yes. We analyze query plans, review connectors, tune memory and worker configurations, and suggest schema or workload improvements.
What kind of monitoring do you provide?
We track coordinator and worker health, query performance, resource utilization, and connector stability to detect and fix issues proactively.
Do you handle Starburst upgrades and patching?
Yes. We manage version upgrades, apply security patches, and validate compatibility to ensure smooth transitions.
Can you troubleshoot connector issues?
Yes. We support all major Starburst connectors like S3, Hive, Snowflake, MySQL, Kafka, Delta Lake, and more.
Emergency Starburst Support is Just a Call Away
Facing critical performance issues, query bottlenecks, or cluster challenges in your Starburst environment? Our certified experts are ready to help. Contact us for immediate support, and we’ll quickly diagnose, resolve, and optimize your system to restore full functionality with minimal downtime.
Disclaimer: Ksolves is an independent third-party service provider for Starbrust.We are not affiliated, associated, or endorsed by Starbrust
