24/7 Apache Cassandra Support
For High-Availability &
Mission-Critical Clusters.  

We are Open source Code Contributor

Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support
Zero-Day Vulnerability Fixes
Critical Vulnerability Assessment
Roadmap & Recommendations
SLA-Backed Technical Support

Apache Cassandra Support That’s Built to Meet the World's Strictest Data Standards.

ISO certification
SOC 2 Type 2 certification
GDPR compliance
CMMI level certification
HIPAA compliance

En(AI)blingTM Success for Industry Leaders

Our Cassandra Support Packages in the USA

Whether you run a small Cassandra deployment or a large-scale distributed environment, our plans provide support designed around your operational needs.

Standard

24x7

Advanced

24x7

Platinum

24x7
ENTITLEMENTS
Support Tickets
10/year*
15/year*
25/year*
Risk Assessment Reports
1 per year
2 per year
4 per year
Architect Consultation
1 day per year
2 day per year
4 day per year
SLAs
Critical — Ack / Resolution
30 mins / 2 hrs
30 mins / 2 hrs
30 mins / 2 hrs
High — Ack / Resolution
1 hr / 6 days
1 hr / 6 days
1 hr / 6 days
Normal — Ack / Resolution
2 hrs / 10 days
2 hrs / 10 days
2 hrs / 10 days
INCIDENT MANAGEMENT
Jira Portal + RCA + Incident Docs
✓
✓
✓
Patch & CVE Alerts
✓
✓
✓
Zero Day Vulnerability Fixes
-
✓
✓
Security Patching
-
Scheduled
Priority
KNOWLEDGE & GUIDANCE
Knowledge Base + Upgrade Guidance
-
✓
✓
Open Source Release Tracking
-
Notifications
+ Roadmap Advisory
STRATEGIC & ADVISORY
Architecture Review Call
-
Bi-annual
Quarterly
Toll-Free Phone + Named Engineer
-
-
✓
Advisory + Proactive Risk Advisory
-
-
✓
Early Warning Bulletins + QBR
-
-
✓

Still Running Cassandra 3.x or 4.x? Upgrade to Cassandra 5.x
for Faster Reads, Better Consistency & Enhanced Security

Delivering Measurable Outcomes for Cassandra-Driven Businesses

Organizations across finance, healthcare, telecom, and manufacturing trust Ksolves to optimize and support mission-critical Apache Cassandra environments.

99.99%

SLA Maintained

SLA Maintained

Ksolves holds 99.99% uptime across client environments through proactive monitoring, auto-healing pipelines, and zero-drama incident response.

40%

Lower TCO

Lower TCO

From licensing audits to compute consolidation, Ksolves cuts the total cost of ownership by 40%, without cutting corners on performance or reliability.

98%

Contract Renewal Rate

Contract Renewal Rate

We take pride in saying 98% of clients come back. Not because of lock-in, but because the work speaks for itself. That’s Ksolves Promise - on time, on budget, and exactly what was promised.

30 Min

Turnaround Time

Turnaround Time

Ksolves responds and resolves in under 30 minutes, keeping production running and teams unblocked.

Apache Cassandra Support Services to Keep Your Full Infrastructure Lifecycle Running

From initial cluster deployment and data model design to 24×7 Cassandra support and Cassandra 5.x adoption, one team handles your entire Cassandra lifecycle, so nothing falls between teams.

24x7 Cluster Operations, Fully Managed

Our certified engineers act as your dedicated Cassandra DBA team, managing, monitoring, and optimizing clusters 24x7 so your teams can focus on applications, not infrastructure issues.

  • Cluster installation across bare metal, Kubernetes, and cloud
  • Seed node configuration and gossip ring management
  • Automated backup and disaster recovery
  • Configuration management and version control
  • Resource usage reports and performance summaries

Proactive Monitoring Built to Prevent Disruptions

Ksolves builds and operates the Cassandra proactive monitoring stack that detects issues from compaction backlogs to GC overhead pressure, before they become outages.

  • Real-time cluster health dashboards with Prometheus, Grafana, and Datadog
  • Thread pool executor monitoring with blocked task alerts
  • Compaction throughput and SSTable count monitoring
  • JVM GC log analysis correlated with latency spikes
  • Dropped message monitoring across READ, MUTATION, and HINT

Compliance-Ready Security at Every Layer

Ksolves applies defence-in-depth across authentication, encryption, and access control for GDPR, HIPAA, PCI-DSS, and SOC 2 environments.

  • RBAC with PasswordAuthenticator and CassandraAuthorizer
  • Mutual TLS (mTLS) for client-to-node and inter-node encryption
  • AuditQueryLogger capturing DDL, DCL, DML, and AUTH events
  • SSTable-level Transparent Data Encryption (TDE)
  • Compliance reporting for GDPR, HIPAA, PCI-DSS, and SOC 2

Zero-Downtime Version Upgrades

Ksolves manages rolling upgrades and version migrations with zero downtime, including full Cassandra 5.x transition.

  • Rolling cluster upgrade and patch management with zero downtime
  • Pre-upgrade sstableupgrade validation and repair scheduling
  • Cassandra 2.x / 3.x to 4.x migration with thrift removal
  • Cassandra 3.x / 4.x to 5.x migration with UCS, SAI, and CEP-21
  • Post-upgrade consistency verification and latency benchmarking

Deep-Layer Performance Engineering

Ksolves debugs Apache Cassandra performance issues at the schema, compaction, and JVM layer and fixes them at the root, not the symptom.

  • Partition key review to eliminate hot partitions and vnode imbalance
  • Compaction strategy tuning: STCS, LCS, TWCS, and UCS
  • Tombstone diagnosis with gc_grace_seconds and threshold tuning
  • JVM GC tuning — G1GC for 3.x/4.x and ZGC for 5.x
  • Storage-Attached Index (SAI) design replacing legacy 2i and SASI

Schema and Topology Optimisation

Ksolves audits both the cluster topology and the data model — and fixes whichever is the binding performance constraint.

  • Full keyspace and table schema audit
  • Query-driven data modelling to eliminate ALLOW FILTERING
  • Replication factor and consistency level optimisation
  • Incremental and primary-range repair scheduling
  • TTL and TWCS-based data archival strategy

Incident Resolution and Root Cause Analysis

Production Cassandra incidents are rarely simple. Ksolves traces every symptom to the actual root, closes it, and documents it so it never recurs.

  • Emergency triage for Cassandra cluster down events and ring instability
  • Nodetool diagnostics: tpstats, cfhistograms, and proxyhistograms
  • Hinted handoff investigation with targeted subrange repair
  • Tombstone-driven read timeout diagnosis and remediation
  • Full written RCA for engineering and compliance review

Through the Client's Lens

Keep Your Mission-Critical Cassandra Environment Fast, Resilient, and Always Available With Expert Support From Ksolves.

Why Ksolves is a Trusted Choice of Global Teams for Apache Cassandra Support?

Backed by certified expertise and SLA-driven support, Ksolves helps enterprises maximize Apache Cassandra performance without operational risk.

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90%

Client Retention Rate

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750+

Projects Successfully
Delivered

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NSE & BSE

Publicly Listed
Company

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600+

Workforce and still
growing

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350+

Certifications

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200+

Happy Clients

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150K+

Support Hours
Completed

Industries We Help Scale with Apache Cassandra

From real-time analytics to high-volume transaction systems, Ksolves is a trusted managed Apache Cassandra service provider that helps industries run Apache Cassandra with maximum performance, resilience, and uptime.

Success Stories from Global Enterprises

Discover real-world case studies showcasing measurable outcomes, faster performance, and successful digital transformation journeys.

Cassandra Migration to On-Premises VMs

Challenge

A 50TB Cassandra cluster on Kubernetes delivered inconsistent read latency. Containerisation blocked hardware-level tuning and cloud storage costs kept rising.

Solution

Migrated to on-premises VMs using dual migration paths, NVMe storage, and NUMA-aware CPU pinning with zero service interruption.

40%

Annual Storage Cost Reduction

Read More
Cassandra Migration to On-Premises VMs

Cassandra 5.x SAI Migration

Challenge

Five denormalized tables storing the same data inflated a 120TB cluster with redundant writes and weeks-long schema changes per new feature.

Solution

Consolidated into a single Golden Record table with SAI indexing, enabling multi-column queries without table redesigns or write amplification.

50%

Cloud Storage Cost Reduction

Read More
Cassandra 5.x SAI Migration

Cassandra Compaction Unified with UCS

Challenge

Three separate compaction strategies across 340 tables consumed 18 engineering hours weekly, with I/O bottlenecks pushing p99 read latency as high as 180ms.

Solution

Replaced STCS, LCS, and TWCS with a single UCS deployment using T4/L10 adaptive tuning and parallel sharding, migrated live, zero maintenance windows.

2X

Compaction Throughput

Read More
Cassandra Compaction Unified with UCS

Cassandra Cluster Scaled for Peak Load

Challenge

A 50M-user government financial platform suffered query timeouts and surging read latency during peak cycles, with disk utilization hitting 100% and no automated maintenance in place.

Solution

Added nodes with zero downtime, reclaimed 1.2TB via targeted cleanup, and deployed Cassandra Reaper for automated repair scheduling across the cluster.

40%

Reduction in Read Query Latency

Read More
Cassandra Cluster Scaled for Peak Load

Cassandra DC-DR for Zero Data Loss

Challenge

A single-site Cassandra cluster with no failover left all government workloads exposed to total service loss, blocking new project onboarding requiring formal DR certification.

Solution

Deployed a two-datacenter topology using NetworkTopologyStrategy and LOCAL_QUORUM writes, bootstrapped live with zero downtime and a tested failover runbook.

30 Min

Recovery Time Objective

Read More
Cassandra DC-DR for Zero Data Loss

Frequently Asked Questions

Get quick answers to common questions about Cassandra deployment, performance, and ongoing support.

Cassandra is a distributed NoSQL database built for high-volume writes, multi-datacenter replication, and always-on availability. Common use cases include time-series data, user session management, IoT telemetry, fraud detection, and real-time analytics at scale. Ksolves provides Apache Cassandra production support across all these use cases, from initial cluster setup to 24×7 Cassandra support.

Cassandra is optimised for high-throughput writes and linear horizontal scaling across multiple datacenters with no single point of failure. MongoDB is document-oriented and better suited for flexible querying and moderate write workloads. Cassandra wins on write performance and availability; MongoDB wins on query flexibility.

The partition key determines which node stores a row and how data is distributed across the cluster. A poorly chosen partition key creates hot spots, where one node takes a disproportionate share of traffic, causing latency spikes and cluster imbalance. Ksolves conducts partition key reviews as part of its Cassandra performance tuning and data model optimisation service.

Cassandra replicates data across nodes using a replication factor set per keyspace. NetworkTopologyStrategy distributes replicas across racks and datacenters. The consistency level — LOCAL_QUORUM, QUORUM, ONE — controls how many replicas must respond before a read or write succeeds. Cassandra replication lag and consistency level errors are among the most common issues Ksolves resolves for enterprise teams.

The most common causes are tombstone accumulation, wrong compaction strategy, oversized partitions, JVM GC overhead, and thread pool saturation. Diagnosing Apache Cassandra performance issues requires correlating cfhistograms, tpstats, and GC logs — not just CPU and memory metrics. Ksolves debugs Apache Cassandra performance issues at every layer as part of its Cassandra DBA support service.

Yes, with the right schema design. Use a time-bucketed partition key to bound partition size, a timestamp clustering column for ordering, and TimeWindowCompactionStrategy (TWCS) to align SSTables with TTL boundaries for efficient compaction and expiry.

Cassandra 5.0 introduced Unified Compaction Strategy (UCS), Storage-Attached Indexes (SAI) replacing SASI, and vector similarity search (CEP-21) for AI/ML workloads. It dropped Java 8 support, requiring JDK 17 with ZGC for better GC performance. Ksolves manages end-to-end Cassandra 4.x to 5.x migrations, including UCS adoption assessment, SAI migration planning, and zero-downtime rolling upgrades.

Partner with Ksolves to Transform Apache Cassandra From an Operational Challenge Into a Scalable, Business-Ready Data Platform.

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