Apache Drill Support Services
Get 24x7 Apache Drill Support to Maximize Performance and Reliability of Your SQL Queries Across All Data Sources
Dedicated Support From Apache Drill Experts
24×7 Support Services
SLA-Backed Response & Resolution
Experienced Apache Drill Engineers
Apache Drill Support Services Support Packages
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why Ksolves is the Trusted Choice for
Apache Drill Support
We provide end-to-end support for Apache Drill to ensure high-performance query execution,
stable cluster operations, and reliable integration with your data ecosystem.
24×7 Global Support
Our experts are available around the clock across multiple time zones to resolve issues promptly, ensuring minimal downtime for your analytics workloads.
Enterprise Compliance & Security
We maintain industry-standard compliance for data protection: ISO 27001, SOC 2 Type II, and GDPR-compliant operations.
Audit-Ready Documentation
All support activities are logged and documented, providing detailed reports for audits, compliance checks, and internal governance.
SLA-Backed Reliability
We commit to rapid response and guaranteed resolution schedules, ensuring your Drill environment remains operational and optimized.
Reporting & Root Cause Analysis
Receive detailed performance reports, uptime tracking, and Root Cause Analysis (RCA) for critical incidents to prevent future disruptions.
Knowledge Base & SOPs
Access comprehensive playbooks, troubleshooting guides, and SOPs to resolve common issues quickly and empower your internal teams.
How Ksolves Helps You Overcome Apache Drill Challenges
Cluster Deployment & Scaling
We deploy scalable Drill clusters in cloud, on-premise, or hybrid setups, optimizing node distribution, memory, CPU allocation, and high availability.
Query Performance Optimization
We analyze and tune execution plans, caching, parallelism, and vectorized operations to accelerate SQL queries and reduce latency.
Metadata & Schema Optimization
We enhance metadata caching, schema inference, and storage layout to ensure consistent, fast, and accurate query results.
Integration with Data Ecosystems
We ensure smooth interoperability with Hive, HBase, S3, ADLS, RDBMS, Kafka, Spark, and Presto/Trino for connected analytics workflows.
24×7 Monitoring & Incident Response
Proactive monitoring of Drillbit health, query performance, memory usage, and system metrics to resolve issues before they impact business-critical workloads.
Custom Development & Extensions
We create custom UDFs, connectors, and workflow automation tailored to your business requirements.
Safe Version Upgrades
Our team handles Drill version upgrades and migrations with minimal downtime, preserving backward compatibility and operational stability.
How Ksolves Helps You Overcome Apache Drill Challenges
Cluster Deployment & Scaling
Cluster Deployment & Scaling
We deploy scalable Drill clusters in cloud, on-premise, or hybrid setups, optimizing node distribution, memory, CPU allocation, and high availability.
Query Performance Optimization
Query Performance Optimization
We analyze and tune execution plans, caching, parallelism, and vectorized operations to accelerate SQL queries and reduce latency.
Metadata & Schema Optimization
Metadata & Schema Optimization
We enhance metadata caching, schema inference, and storage layout to ensure consistent, fast, and accurate query results.
Integration with Data Ecosystems
Integration with Data Ecosystems
We ensure smooth interoperability with Hive, HBase, S3, ADLS, RDBMS, Kafka, Spark, and Presto/Trino for connected analytics workflows.
24×7 Monitoring & Incident Response
24×7 Monitoring & Incident Response
Proactive monitoring of Drillbit health, query performance, memory usage, and system metrics to resolve issues before they impact business-critical workloads.
Custom Development & Extensions
Custom Development & Extensions
We create custom UDFs, connectors, and workflow automation tailored to your business requirements.
Safe Version Upgrades
Safe Version Upgrades
Our team handles Drill version upgrades and migrations with minimal downtime, preserving backward compatibility and operational stability.
Frequently Asked Questions
What is Apache Drill?
Apache Drill is a distributed SQL engine that lets you query structured and semi-structured data without needing predefined schemas.
Which data sources does Drill support?
Hadoop/HDFS, MongoDB, HBase, and cloud storage like Amazon S3, Azure Blob, and Google Cloud Storage.
Can you deploy Drill on cloud platforms?
Yes. We support AWS, Azure, GCP, and hybrid environments.
Can you integrate Drill with BI dashboards?
Yes. We configure JDBC/ODBC connectivity for Tableau, Power BI, Looker, Superset, and other tools.
How do we get started?
Just request a quick consultation. We’ll evaluate your environment and recommend the best support plan.
Need Emergency Apache Drill Support?
Our experts are ready to diagnose, stabilize, and restore your Drill environment quickly.
