StarRocks Support Services
Stay Ahead With 24×7 StarRocks Support Designed to Maximize Speed, Reliability, and Real-Time Analytics Performance.
Dedicated Support From StarRocks Experts
24×7 Support Services
SLA-Backed Support
Experienced StarRocks Professionals
StarRocks Support Packages
Want a custom Support Package for your business?
Standard Support
Coverage
8h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
10 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Advanced Support
Best Value
Coverage
16h x 5d
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (via urgent ticket)
2 hours resolution time (via urgent ticket)
Support Tickets
15 tickets/year
Risk Assessment Reports
2 per year
Architect Consultation
1 day per year
Dedicated Access
Not included
Platinum Support
Most Popular
Coverage
24x7
Normal Severity
2 hours acknowledgement time
10 days resolution time
10 days resolution time
Medium Severity
2 hours acknowledgement time
2 days resolution time
2 days resolution time
High Severity
1 hour acknowledgement time
6 days resolution time
6 days resolution time
Critical Severity
30 mins acknowledgement time
2 hours resolution time (24/7 included)
2 hours resolution time (24/7 included)
Support Tickets
25 tickets/year
Risk Assessment Reports
4 per year
Architect Consultation
4 day per year
Dedicated Access
Included (24/7 access + dedicated escalation path)
Future Release Roadmap Monitoring Included in All Packages
Why Ksolves is a Trusted Choice of Global
Teams for StarRocks Support?
We provide comprehensive support for your StarRocks ecosystem to ensure real-time analytics,
seamless integrations, and optimized query performance at scale.
True 24×7 Global Support
Get round-the-clock StarRocks assistance with guaranteed SLAs and proactive monitoring across all time zones.
Real-Time Analytics Expertise
Unlock sub-second query performance on billions of rows with our StarRocks optimization expertise.
Seamless Integrations
Ensure smooth StarRocks integration with Kafka, Flink, Spark, Hive, and leading BI tools.
Enterprise-Grade Reliability
Keep your analytics always on with StarRocks' clustering, replication, and high-availability design.
Performance Optimization
Maximize StarRocks efficiency with expert schema design, indexing, caching, and query tuning.
Community & Vendor Guidance
Navigate StarRocks community channels and leverage enterprise vendors like CelerData, AWS, and Tencent.
Security & Compliance Support
Protect your StarRocks clusters with RBAC, encryption, auditing, and enterprise compliance practices.
Open source contributors
Work with engineers contributing to StarRocks, ensuring your solutions align with the newest community innovations.
Our StarRocks End-to-End Support Solutions
Deployment & Configuration
We design and configure StarRocks clusters with the right balance of frontend and backend nodes, ensuring high availability, scalability, and optimal performance from the start.
Performance Tuning & Optimization
Our experts fine-tune StarRocks by leveraging vectorized execution, cost-based optimization, intelligent materialized views, and resource groups to deliver sub-second responses under heavy workloads.
Migration & Upgrade Assistance
We help you migrate seamlessly from legacy OLAP systems like Druid, ClickHouse, or Hive to StarRocks, ensuring zero downtime, zero data loss, and smooth upgrades.
Real-Time Ingestion & Lakehouse Integration
We enable real-time ingestion pipelines with Kafka, Flink, or Spark and configure external catalogs to query Iceberg, Hudi, Delta Lake, or Hive directly.
High Availability & Reliability
Our team configures StarRocks clusters with replication, auto failover, and robust recovery strategies, ensuring consistent availability for mission-critical analytics workloads at enterprise scale.
BI & Ecosystem Integration
We connect StarRocks to leading BI tools like Tableau, Superset, Power BI, and dbt, enabling seamless analytics, reporting, and governance across your data ecosystem.
Monitoring & Troubleshooting
Our proactive monitoring and fast incident response identify bottlenecks, query errors, or cluster issues early, minimizing downtime and maintaining uninterrupted analytics performance for your business.
Our StarRocks End-to-End Support Solutions
Deployment & Configuration
Deployment & Configuration
We design and configure StarRocks clusters with the right balance of frontend and backend nodes, ensuring high availability, scalability, and optimal performance from the start.
Performance Tuning & Optimization
Performance Tuning & Optimization
Our experts fine-tune StarRocks by leveraging vectorized execution, cost-based optimization, intelligent materialized views, and resource groups to deliver sub-second responses under heavy workloads.
Migration & Upgrade Assistance
Migration & Upgrade Assistance
We help you migrate seamlessly from legacy OLAP systems like Druid, ClickHouse, or Hive to StarRocks, ensuring zero downtime, zero data loss, and smooth upgrades.
Real-Time Ingestion & Lakehouse Integration
Real-Time Ingestion & Lakehouse Integration
We enable real-time ingestion pipelines with Kafka, Flink, or Spark and configure external catalogs to query Iceberg, Hudi, Delta Lake, or Hive directly.
High Availability & Reliability
High Availability & Reliability
Our team configures StarRocks clusters with replication, auto failover, and robust recovery strategies, ensuring consistent availability for mission-critical analytics workloads at enterprise scale.
BI & Ecosystem Integration
BI & Ecosystem Integration
We connect StarRocks to leading BI tools like Tableau, Superset, Power BI, and dbt, enabling seamless analytics, reporting, and governance across your data ecosystem.
Monitoring & Troubleshooting
Monitoring & Troubleshooting
Our proactive monitoring and fast incident response identify bottlenecks, query errors, or cluster issues early, minimizing downtime and maintaining uninterrupted analytics performance for your business.
Frequently Asked Questions
Can you help with StarRocks resource management?
Yes. We configure resource groups, quotas, and workload isolation to ensure predictable performance for mixed workloads.
Do you offer StarRocks capacity planning?
Yes. We analyze ingestion volume, concurrency, growth trends, storage needs, and compute requirements to plan scalable clusters.
Can you support StarRocks on Kubernetes?
Yes. We deploy and manage StarRocks clusters on Kubernetes environments with autoscaling, rolling upgrades, and automated failover.
Do you provide support for hybrid data architectures?
Yes. We help you run StarRocks alongside cloud warehouses, data lakes, and streaming systems in a unified architecture.
Stay Ahead with Our Dedicated 24×7 StarRocks Support!
Are you dealing with real-time ingestion bottlenecks, slow queries, or complex StarRocks integrations? Ksolves is here to help. Discover how our SLA-backed StarRocks support boosts query performance, ensures high availability, and scales analytics. Connect with our experts today.
